MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
Written by the business, not verified by us.MobileHelp (www.mobilehelp.com) has a 4.2 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Public & Local Services and its reputation is good. 80% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 31% of negative reviews; 22 of them were added in the last 12 months. Last updated 2026-09-01.
Returned equipment 11/4, it was received at MobileHelp 11/7 per FedEx tracking but still charged my 89 year old mother’s credit card on 11/16/24. I called the said equipment was not checked in yet, refused to credit. They take advantage of the elderly.
This is not a Good place to work at all. It is based on politics and if you are recruited by an outside person then you get the better leads. When I was there you got $ 17 an hr - then after 90 days if you sales are low your pay is dropped. Favorites make the money there and if you speak up you are blackballed. You can notice in their response THEY DO NOT deny the use of politics in the company - Move up here impossible.
Thank you for sharing your experience. We always appreciate feedback, as it helps us understand how we can improve both as a workplace and as a service provider. Although this platform is typically used by customers to review our products and services, we value the perspective of our team members just as much. We strive to create a positive work environment and regret that your experience fell short of those expectations. Please do not hesitate to contact us directly if there is anything we can do to further assist you.
When we first purchased MobileHelp's service, they were fantastic, great on the phone, responsive, helpful, proactive. Gradually they have lost their values, I suspect it was the acquisition changed things over time. Latest is I removed fall detection from our package, and they received the equipment back WITH RMA 2 weeks before renewal and they billed me for it anyway. Now you call and there is a long wait to talk to anyone, the helpfulness of the staff is noticeably not as good as it used to be. Now they are just an OK company.
We received your review and we sincerely apologize, as this is not an experience we want any of our customers to have. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. Please do not hesitate to contact us if you need any further assistance with the equipment or account. You can reach us directly by dialing 877-827-6207. Thank you for being the most valued part of our MobileHelp family.
I would have love to be able to give your company a good rating. I'm sure having the monitor has saved lives. It did not work for me. The monitor went off, could not reach your office, emergency vehicle was dispatched to my home approximately 20 minutes later. They tried also to contact your office when they found I was fine and it was a false alarm. No success. They notified the EMT office about the situation.
Hi Barbara, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 877-827-6207. We look forward to speaking with you soon.
My mother moved to assisted living half way through the annual subscription with MobileHelp. She paid an annual promotional rate, but when she canceled they retroactively charged her the full rate to calculate her refund. Seems unethical to me. Very disappointed this is the company policy. Buyers should be aware if there is a possibility of cancelation during the subscription term.
Hi Scott, We received your review and we apologize for any issues you have experienced with the cancellation. Although we do not have any long-term contracts for our coverage, refunds are based on the retail pricing which does not include promotional discounts. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers. If there is anything we can do to further assist with your account or coverage in the future, please do not hesitate to give us a call. You can reach us directly by dialing 800-800-1710.
They are helping me. Thank you
Thank you for sharing your feedback! Others can benefit from what you have to say.
Mobile Help is very easy to set up and simple to use. Also very dependable. I feel confident in using it.
Thank you for sharing your feedback! Others can benefit from what you have to say.
My husband does not have enough strength in his arms and hands to push the alarm button so your product was not compatible for him. Therefore, we had to return it. The purchase price was $677.40, you refunded me $616.30. That would be too much for postage so why the $61.10 discrepancy? A non satisfactory answer will award you a loss of any future business you may have had with us and our family. Taking advantage of elderly no fault victims is a shameless practice.
We received your review and we apologize for the issues you experienced at the time of cancellation. If you have not yet had a chance to speak with our Customer Service team, a representative will be happy to assist with resolving any issues with the billing. At MobileHelp we pride ourselves in providing a great experience to our customers. Please do not hesitate to contact us at 877-827-6207. We look forward to speaking with you soon.
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
Scott was very helpful and knowledgeable in explaining how Mobil Help works. The price was right compared to other alert and help systems.
Thanks for the kind words and for being a valued part of the MobileHelp family.
My dad was just taken to the hospital via ambulance. No notification from Mobile Help. I learned about it from his neighbor. When I looked at his camera in the house, I could hear his Mobile Help device “talking”. I am assuming he pressed the button. The app no longer works. When I log in it says it is out of service, an updated one is coming….when???
We received your review, and we are sorry to hear about your father's recent emergency. We wish him a speedy recovery, and if you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve any issues with the equipment and provide you with any replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.
Getting it ordered and answered our questions, customer service was very helpful
Thank you for your review of our service! Your positive words mean a lot to us!
System was easy to install. Tests are easy to run. Customer seems very at ease knowing he has your system.
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
The technology was daunting, but customer care took their time and walked me through it.
We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out.
Not sure what going on with the blinking green .
We received your review and we would be happy to further assist with the equipment. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help review the equipment you are currently using. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.
It gets to the part in setting but can't link to any cellular service. No good to m e if can get anyone.
We received your review and we apologize for the issues you are experiencing with the equipment setup. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.
I have a bid customer long enough to give a true Review. I will say I’m a little disappointed in the customer service representative who never explained to me that the $19.95 monthly charge was just for the first year and then it would be $34.95. Not until I receive the invoice with my order was I aware of this charge.
We received your review and we apologize if the promotional pricing details were not discussed at the time of your order. This is not an experience we want any of our customers to have, as this is normally discussed at the time of the order. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. Please do not hesitate to contact our Customer Service team if you need any further assistance reviewing the billing details for your account. You can reach us directly by dialing 877-827-6207. Thank you for being the most valued part of our MobileHelp family.
I ordered the device for my Mom. The process to figure out what model of device and features was made easier due to help from the sales person. The set-up of the device was easy to follow. My Mom likes the devices, it is not hard for her to use, and now we have more comfort that she now has a means to alert if there is a medical issue. I liked also that the equipment is free.
Thank you! We appreciate that you took the time to let others know about MobileHelp.
I am wondering if the watch I got has a charger some where. I can’t find it anywhere.
We received your review, and we would be happy to further assist with the equipment. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help review the equipment you are currently using. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.
Got what they explained I would get..I added later fall protection and they had me to test it before I hung up..Answered my questions...
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
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