MobileHelp

I am a new customer

I am a new customer; I have just the basic package. Why I decided to go with them was a very competitive price and their customers give them high reviews. I feel I am currently in good health although I am in my upper 60s. It is very comforting to know it is there should I need it

Mobile Help

My customer service representative, Bill, was very helpful in helping me choose a system and billing frequency for my mother who is a fall risk and hard of hearing. Together we selected a wrist band unit. It came with a separate emergency button to install next to the tub which is awesome. Very happy with the service.

Sam's the man!

Quick response time, easy setup, great customer service and competitive pricing.

Quick and easy.

Holly ColottaUnited States · 2 reviews · Experienced 2024-10-01 · Posted 2024-10-03

Paid $20 for 2 day & took 14 days

I ordered 2 necklaces and a speaker for fall risk on 9/18. Payed $20, for 2 day shipment. Fedex delivered to the wrong house. On 9/26, I spoke with Latosha, she said sending 2 day mail. Called on 9/30, nothing showed up in the system. This task was NEVER completed. On 10/1 tt Gervon. He did overnight and finally got the package 14 days later at 6:12 PM. They will not let you speak with the same person. I've dealt with Rick, Latasha, Gervan and when you ask for that person, they will NOT let you talk to that person. I am not impressed with this company at all. 0 stars. The only reason why I stayed with them, is because I already paid 90 days and I'm sure I would get the run around to get my money back. I wouldn't go with them.

They were very helpful setting me up…

They were very helpful setting me up with my device that I get on Friday

Falls

Fall detection

Paula was amazing

Paula was amazing. She was super helpful, knowledgeable and patient.

On top of their game

I called the top three companies and mobile help in the only one that immediately called. The friendly rep took time to explain everything and patiently waited as I explained it to my mother. So far, the process has started off smooth. Hopefully this helps both myself and my mother rest easier.

Easy and quick set up!

Wonderful service rep

I called for information about basic services for myself. Matthew the customer service rep was absolutely fantatic. He was informative without being pushy. He was kind and professional. He explained all the information I requested in a simple easy to understand fashion. I knew it would be the right service for me. Matthew is a gem - don't lose him!

Phillip UekertUnited States · 4 reviews · Verified · Experienced 2024-10-03 · Posted 2024-10-03

Terrific salesperson

i HAD NO IDEA HOW ANY OF THIS WORKED i…

i HAD NO IDEA HOW ANY OF THIS WORKED i GOOGLED A FEW COMPANIES THAT OFFERED THIS SERVICE . ALL I CAN SAY IS I'M SO GRATEFUL THAT SAMANTHA ANSWERED THE PHONE AND CONVINCED ME THAT THIS IS ACTUALLY WHAT I NEEDED FOR MY FAMILY MEMBER. SHE IS COMPASSIONATE , FRIENDLY , AND KNOWLEDGEABLE . I'M CONFIDENT THAT THIS WILL GIVE ME THE PIECE OF MIND I DESPERATELY NEED.

Easy setup

Easy to set up

Good product

Needs quickly and professionally taken…

Needs quickly and professionally taken care of

I’ve just purchased the system today

I’ve just purchased the system today, so I don’t have any comments on then system itself. The representative was very helpful, answering all of my questions patiently. Looking forward to actually using the machine,

Great instructions

Great instructions. Easy to follow.

Agent had alot of patient,answered all…

Agent had alot of patient,answered all questions made me feel at ease

Stewart was a great help setting up…

Stewart was a great help setting up mobile help for my mother in law. He was very attentive to our needs and was very thorough. It was a very easy process.