OneTravel is a leading online travel agency that offers great deals for savvy travelers seeking both quality and value. Our customers have access to millions of value-driven deals on flights including business class and first-class airfares, hotel rooms, car rentals, and vacation packages to top destinations around the world.
Written by the business, not verified by us.
Is Onetravel legit?
Onetravel (www.onetravel.com) has a 4.0 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 77% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 93% of negative reviews; Reviews mostly discuss Price, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Travelers frequently share that the reservation process is remarkably simple, smooth, and easy to navigate. Customers truly appreciate the helpful, kind, and accommodating staff members who make organizing trips stress-free. Many people also find great deals and affordable fares that consistently help them save money on their journeys.
However, some customers also noted unexpected fees, hidden charges, and difficulties reaching support when issues occurred. A few people experienced frustrating phone call drops and long delays when trying to modify their travel plans or resolve booking mistakes. Consumers occasionally mentioned that communicating through the support system could sometimes feel complicated and unsatisfactory.
Auto-generated from all reviews of this business. For reference only.
My flight in September was cancelled and I had to rush for another one. When I went to your website I found a flight right away with no problems. Thank you for having just what i needed and I have been on Delta before so that's a plus!
Reply from Onetravel2026-08-05
We are so glad we could assist you in finding a new flight quickly after your September cancellation. It's wonderful to know our website provided exactly what you needed, and we appreciate your continued trust in our services. We look forward to welcoming you aboard again soon!
Yes, they demonstrate a good response and fast handling of my cancelled trip.
Quick response to phone calls +++
Reply from Onetravel2026-08-05
We're so happy to hear we could provide a good response and fast handling for your cancelled trip. We appreciate you acknowledging our quick phone response!
We are 80 and 76 going to visit our daughters and grandchildren for the 7th time. Nobody will hire cars to us at our age a d with w children with their own homes we do not want accommodation or hotels. Daily emails are wasted on us. Oy changes to our itinerary need to be sent. Regards Peggy Lightfoot
Reply from Onetravel2026-08-03
We’re really sorry to hear about your experience and appreciate you bringing it to our attention. This is not the kind of feedback we usually receive. We value your input and are always striving to improve. We will look into your concerns.
Everything was wonderful. The agent was kind, knowledgeable, patient and very sweet. He helped me with everything in a very short time. Thank you for having such accommodating employees.
Reply from Onetravel2026-08-04
We're so happy to hear about your wonderful experience with our team member! We truly appreciate your kind words and are glad we could assist you efficiently. Thank you for your positive feedback.
B
Brenda BoillatUnited States · 3 reviews · Verified · Experienced 2026-08-03 ·
★★★★★
GREAT!
GREAT!! Extremely Helpful
Selena
Reply from Onetravel2026-08-04
We're so happy to hear that our customer service was great and extremely helpful! We appreciate your kind words.
Have used before and realize that the payments are directly to the airline instead of OneTravel. If the app is not in use, wondering how communication about changes and/or cancellations occur.
Reply from Onetravel2026-08-03
We appreciate you sharing your concerns about communication regarding flight changes or cancellations when the app isn't actively used. We understand the importance of timely updates. We are always working to improve how we keep our customers informed.
I found multiple charges from one ticket at the top of that they are selling too many things which you can not say no also there's is a fee they don't tell you before you purchase the ticket, please stay away of them they are not as honest as they should be.
I can't say they are scamm but I wish I would have a business with them.
Reply from Onetravel2026-08-03
We’re really sorry to hear about your experience and appreciate you bringing it to our attention. This is not the kind of feedback we usually receive. We value your input and are always striving to improve. We will look into your concerns.
You can find you itinerary details on your email confirmation or by MANAGE MY TRAVEL tab on the website. If you still need assistance, Please reach out to Cheapoair at 1-646-738-4820 or you can connect with their live online chat link found on the website at www.cheapoair.com/customersupport
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