OneTravel is a leading online travel agency that offers great deals for savvy travelers seeking both quality and value. Our customers have access to millions of value-driven deals on flights including business class and first-class airfares, hotel rooms, car rentals, and vacation packages to top destinations around the world.
Written by the business, not verified by us.Onetravel (www.onetravel.com) has a 4.0 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 77% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 93% of negative reviews; Reviews mostly discuss Price, Customer service. Last updated 2026-08-12.
Reviewers had a great experience with this company. Travelers frequently share that the reservation process is remarkably simple, smooth, and easy to navigate. Customers truly appreciate the helpful, kind, and accommodating staff members who make organizing trips stress-free. Many people also find great deals and affordable fares that consistently help them save money on their journeys. However, some customers also noted unexpected fees, hidden charges, and difficulties reaching support when issues occurred. A few people experienced frustrating phone call drops and long delays when trying to modify their travel plans or resolve booking mistakes. Consumers occasionally mentioned that communicating through the support system could sometimes feel complicated and unsatisfactory.
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I wanted to go and I got it fast.
We're happy to hear that we could meet your expectations so quickly. We appreciate your positive feedback!
Very easy and no hassle. Great experience.
We are so happy to hear that you had a great and easy experience with us. Thank you for your positive feedback!
Very bad experience I have a problem and don’t solve it very slow and not clear
We’re really sorry to hear about your experience and appreciate you bringing it to our attention. This is not the kind of feedback we usually receive, and we want to make things right. Please reach out to us at [email protected] with your booking number and contact details so we can look into this and assist you further. We’re here to help and look forward to resolving this for you.
We are delighted to hear that our agent was very helpful. Thank you for taking the time to share your positive feedback with us!
I booked a flight from the Atlanta to Baltimore and paid with credit card. One hour later, I kept getting calls from an unknown number and then an email saying the advance seating charge had failed due to the credit card. I had an emergency situation come up where i couldn't make it due to an emergency and i was told i could get a refund (a;; tp get a travel credit where airline prices exceed the amount of the cost badly, Pure exhortation and ripping people off
Thank you for your feedback. As an agency, we are mandated by the airline fare rules for a non-refundable ticket. We do not see that Travel protection insurance was purchased which may have covered an emergency event. You have been provided with a airline credit as noted on your email notification. We regret your experience was not satisfactory.
Thank you for the direct stay through the flood. I needed food , cold blankets , towels, warm milk at nights, cozy couple cuddling, light gentures and too wake up late or possibly stay in bed longer/before work.#bookingprocess #service #staff #bostoncreme #lotion #hairnet #mcdonalds #pizza
We are so glad to hear that we could provide a comfortable and supportive stay during the flood. It warms us to know our services, from the food to the cozy amenities, contributed to a positive experience. We truly appreciate your kind words!
We are glad you found our product was to navigate.
Way too many options, way too complicated. Payment in U.S. dollars. I had to pay a fee to correct an error in my name.
We appreciate your feedback regarding the complexity and payment process. We are actively working to simplify our options and clarify currency information to improve the experience for everyone.
We are happy you found the booking process easy to use.
We're glad you appreciated our attention and pricing. Thank you for your kind words!
Bad service. We called two times and our problem was never fixed even though the agents claimed that it’ll be fixed in a few hours.
We’re really sorry to hear about your experience and appreciate you bringing it to our attention. This is not the kind of feedback we usually receive, and we want to make things right. Please reach out to us at [email protected] with your booking number and contact details so we can look into this and assist you further. We’re here to help and look forward to resolving this for you.
That's crear the experiences that you have i apreciaré tour kindness
We are so glad to hear that you had a great experience! Your kindness is truly appreciated.
Thank you! We are happy you found our services very helpful.
We're so glad our booking process was easy for you to follow. We appreciate your positive feedback!
We're so glad to hear that you found the process great and easy! Your positive feedback means a lot to us.
just trying to check in and it is a fricken wreck. Should not be this hard
Very sorry to hear this. Please ensure you are on the airline website to check-in, 24hours before departure using the 6 digit airline ID code found on your email confirmation page. If you need any assistance, please contact us. We will be happy to help.
Booked a flight they said they had to callme to confrimed few details. i confrimed my nmber and possible time to call I NEVER GOT A CALL FROM them, instead they sent me an automated massage saying they tried to call me. which was a lie
We’re really sorry to hear about your experience and appreciate you bringing it to our attention. This is not the kind of feedback we usually receive, and we want to make things right. Please reach out to us at [email protected] with your booking number and contact details so we can look into this and assist you further. We’re here to help and look forward to resolving this for you.
We're so glad to hear that your experience was both smooth and budget-friendly. We appreciate your positive feedback!
My booking was really easy and fast will use this site again
We're delighted to hear that your booking experience was easy and fast! We appreciate your positive feedback and look forward to assisting you again in the future.
Thank you for the positive feedback.
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