Great service
It easy and fast.
Reply from Onetravel2026-07-14
We're happy to hear that your experience was both easy and fast! We truly appreciate you taking the time to share your positive feedback with us.
About Onetravel
Data updated- Website
- www.onetravel.com
- Category
- Travel & Vacation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 204 reviews
- Replies to negative
- 93% (39/42)
Do you own Onetravel? Claim this profile for free and start replying to reviews.
About this business
OneTravel is a leading online travel agency that offers great deals for savvy travelers seeking both quality and value. Our customers have access to millions of value-driven deals on flights including business class and first-class airfares, hotel rooms, car rentals, and vacation packages to top destinations around the world.
Written by the business, not verified by us.Is Onetravel legit?
Onetravel (www.onetravel.com) has a 4.0 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 77% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 93% of negative reviews; Reviews mostly discuss Price, Customer service. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers had a great experience with this company. Travelers frequently share that the reservation process is remarkably simple, smooth, and easy to navigate. Customers truly appreciate the helpful, kind, and accommodating staff members who make organizing trips stress-free. Many people also find great deals and affordable fares that consistently help them save money on their journeys. However, some customers also noted unexpected fees, hidden charges, and difficulties reaching support when issues occurred. A few people experienced frustrating phone call drops and long delays when trying to modify their travel plans or resolve booking mistakes. Consumers occasionally mentioned that communicating through the support system could sometimes feel complicated and unsatisfactory.
Auto-generated from all reviews of this business. For reference only.What people say
Two days up and two days back
Two days up and two days back, and I have to sleep in the airport 2 nights. Not happy. Also can't see the full flight itineraries
Reply from Onetravel2026-07-13
We’re very sorry to hear about your experience with the airline due to unexpected flight schedule changes. As your concern is related to airline operations, we recommend posting your review on the airline website so they look into your concerns. Thank you and we regret your experience was not satisfactory.
you provided exactly what we needed
you provided exactly what we needed, and the cost was incredible.
Reply from Onetravel2026-07-13
We're so glad we could provide exactly what you needed at a great cost. Your positive feedback is truly appreciated!
It presented various flight selections…
It presented various flight selections nicely.
Reply from Onetravel2026-07-13
We're so glad to hear you found our flight selections well-presented. Thank you for your positive feedback!
It was quick and easy to navigate the…
It was quick and easy to navigate the website
Reply from Onetravel2026-07-13
We're happy to hear that navigating our website was a quick and easy experience for you. We appreciate your positive feedback!
They charge too many time
They charge too many time? and service was not good?
Reply from Onetravel2026-07-13
We’re very sorry to hear about your interaction with our support team. That’s not the kind of experience we want anyone to have. We take this seriously and would love a chance to make things right. Please reach out to us at [email protected] along with your booking number and booking details so we can look into this and follow up properly.
Helful nice
Reply from Onetravel2026-07-13
Thank you for your feedback! We're happy to hear you had a great experience and look forward to assisting with your future travel needs.
I'm stuck at the airport because I…
I'm stuck at the airport because I received an email notification the my reservation via Onetravel was processed. Well when I get to the airport Trans Nusa tells me they have NO RECORD OF ME!!! Turns out that EVEN THOUGH I GOT EMAIL CONFIRMATION, my payment wasn't processed and Onetravel made a half hearted attempt to notify me. Now all flights are full and I have to get hotel because of this retarded company.
Reply from Onetravel2026-07-14
Thank you for your feedback. Per review of your booking, the first email you receive is a booking receipt only and ticket status shows as pending while we complete the credit card verification process before tickets are issued. Then once payment is verified, you will receive a second email 'confirmation' with the actual ticket numbers displayed, once the payment is verified and the tickets then get issued. We regret we were unable to complete the payment process in time for your next day flights.
Helpful
Onetravel is so helpful and went over and above to help me - very grateful ****
Reply from Onetravel2026-07-10
We are so happy to hear that we were able to help you and that you had such a positive experience with us. Thank you for your kind words!
options were extensive and readily…
options were extensive and readily available...
Reply from Onetravel2026-07-10
We're happy to hear you found our options extensive and readily available. Thank you for your positive feedback!
Booking went smooth
Reply from Onetravel2026-07-13
Thank you for your feedback! We're happy to hear you had a great experience and look forward to assisting with your future travel needs.
This is a nightmare site
This is a nightmare site. I just want to change my return flight. And this site is trying to sell me on car rentals, hotels, paying for extra service and was even offering a boarding pass for a price.
Reply from Onetravel2026-07-10
Thank you for your feedback. We regret your experience with additional service benefits was not satisfactory. We appreciate you taking the time to share your thoughts.
Having an agent calling to confirm my booking, I really appreciate it.because it's my first buying ticket online
Filling out the form was easy Having an agent call was nice I really appreciate it.
Reply from Onetravel2026-07-09
We're so glad to hear that our form was easy to complete and that our agent's call was helpful. We appreciate your kind words!
Professional !!!
Reply from Onetravel2026-07-09
Thank you for your positive feedback! We're happy to hear you had a great experience and look forward to assisting with your future travel needs.
Its Excelent
Reply from Onetravel2026-07-09
Thank you for your feedback! We're happy to hear you had a great experience and look forward to assisting with your future travel needs.
Everything was great
Everything was great. Thanks
Reply from Onetravel2026-07-08
We're delighted to hear that everything was great. Thank you for your positive feedback; we truly appreciate you sharing your experience with us.
Excellent Service
Friendly, kind and enjoyable.
Reply from Onetravel2026-07-08
We are so happy to hear that you found your experience to be friendly, kind, and enjoyable! Thank you for your positive feedback.
I am having difficulty checking in…
I am having difficulty checking in after you all said I could
Reply from Onetravel2026-07-08
Please follow your email notification for check-in instructions and ensure you are checking in on the airline website, 24 hours before departure, using your 6 digit airline confirmation number provided on your email confirmation or contact the agency if you still need assistance.
We have the help from This company…
We have the help from This company really good!!
Reply from Onetravel2026-07-07
We are so glad to hear that you received great help from us! Thank you for sharing your positive experience; we truly appreciate it.
Perfect thank you
Reply from Onetravel2026-07-07
Thank you for the positive feedback.
CheapOair.com
FlightHub
HotelPlanner.com
JustFly
ASAP Tickets
Guest Reservations
Gotogate
Travel Guard