OneTravel is a leading online travel agency that offers great deals for savvy travelers seeking both quality and value. Our customers have access to millions of value-driven deals on flights including business class and first-class airfares, hotel rooms, car rentals, and vacation packages to top destinations around the world.
Written by the business, not verified by us.Onetravel (www.onetravel.com) has a 4.0 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 77% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 93% of negative reviews; Reviews mostly discuss Price, Customer service. Last updated 2026-08-12.
Reviewers had a great experience with this company. Travelers frequently share that the reservation process is remarkably simple, smooth, and easy to navigate. Customers truly appreciate the helpful, kind, and accommodating staff members who make organizing trips stress-free. Many people also find great deals and affordable fares that consistently help them save money on their journeys. However, some customers also noted unexpected fees, hidden charges, and difficulties reaching support when issues occurred. A few people experienced frustrating phone call drops and long delays when trying to modify their travel plans or resolve booking mistakes. Consumers occasionally mentioned that communicating through the support system could sometimes feel complicated and unsatisfactory.
Auto-generated from all reviews of this business. For reference only.I was able to find the flights I wanted with the layover times that made sense on One travel verses other sites. The cost seemed more reasonable,too, though the cost of flying is much higher during this period. Thanks!
We're so glad you found flights with sensible layover times and reasonable costs through us! We appreciate you acknowledging the current travel climate. Thank you for your positive feedback!
We're so glad to hear you found our product easy to use! We truly appreciate your positive feedback.
We're so glad to hear you found our product easy to use! We truly appreciate your positive feedback.
Each time I call, the representative was always dry helpful, attentive & in formative.
We're delighted to hear that our representatives consistently provide helpful, attentive, and informative service. Your positive feedback is truly appreciated!
Thank you for your feedback! We're happy to hear you had a great experience and look forward to assisting with your future travel needs.
Booking process was great
We are delighted to hear that you had such a positive experience with our booking process. Thank you for taking the time to share your wonderful feedback!
The representative was patient knowledgeable and accommodating. He suggest alternatives that helped with my travel itinerary. Although my phone service disconnected us and he could not hear me, and I could hear him, he continued in a professional manner and completed my transaction. Thank you Sir!!
We're so happy to hear that our representative was able to assist you effectively with your travel itinerary, even despite the technical difficulties. We appreciate you acknowledging their professionalism and patience. We always aim to provide helpful and accommodating service.
Location closed 30 minutes early and they said it was no other location to use
Thank you for the feedback. We are sorry to hear that rent-a-car location closed early and there were no other locations to use. We regret and frustration or inconvenience this may have caused.
Easy to navigate the website. I have not yet received the flight ticket yet payment was made yesterday.
We appreciate your positive feedback on our website's navigation. We understand your concern about the flight ticket and are looking into this for you.
There is no forwarding telephone contact number. When I called the telephone number provided was informed by a voice mail that the number has been disconnected.
Onetravel customer support can be reached by phone or by online chat support link below: https://www.onetravel,com/customersupport/ Click on "Live Chat" You may call Onetravel at 1-212-534-4084 (if you are calling from outside the United States, please call at +1 212-478-0335). We appreciate your business and thank you for choosing Onetravel.
Thank you for your feedback! We're happy to hear you were able to book with not much difficulty and and look forward to assisting with your future travel needs.
I find reasonable price between the days i have purchased the flight ticket with the choice of the flight time options.
We're so pleased to hear you found a reasonable price and convenient flight time options for your ticket! Thank you for sharing your positive experience.
Thank you for your feedback. We like to ensure all the benefits a travel agency has to offer to enhance your travel experience. We regret our services did not fit your needs and appreciate you taking the time to share your experience.
Thank you for your feedback! We're happy to hear you had a great experience and look forward to assisting with your future travel needs.
cheaper ticket and faster delivery , no bla bla i recommand 👍🏽
We're happy to hear that you found our tickets cheaper and delivery faster. We appreciate your recommendation!
The worst they charge a flight that didn’t get approved and when we book on another day for somewhere different they took payment n now they don’t want to give us a refund
Thank you for your feedback. The airlines often make changes to their flight schedules, which as an agency, we do not have a voice or any control over airlines operations. The schedule change mentioned was for 1 only which does not qualify for a refund per airline rules. We do see that an agent was able to assist you and tickets have been exchanged for new dates of travel.
Other people mention Booking process Service and Staff. Yup, Okay Thanks!
We appreciate you taking the time to share your thoughts on our booking process, service, and staff. We are pleased to hear your positive feedback.
We're sorry to hear that you had a terrible experience. In order to address your concerns, we need to know what this issue is. Our goal is to provide excellent service, and we’re disappointed we missed the mark. Please don’t hesitate to reach out to us at [email protected] along with your booking number so we can look into this and make it right. Thank you.
We're so glad you had a great experience! We appreciate your positive feedback.
Great experience my first time flying
We are so glad to hear you had a great first flight experience with us! We appreciate your kind words.
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