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Hobbies & Crafts

Positive Grid

Claimed

200 reviews

3.4200 reviews
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About Positive Grid

Data updated
Website
www.positivegrid.com
Category
Hobbies & Crafts
Location
United States
Status
Unclaimed
Last 12 months
24 reviews
Replies to negative
72% (54/75)
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About this business

When we started, Positive Grid was just a small team with a big dream to combine technologies and innovative designs for musicians. Today, we’re a global community where millions of music lovers across the world come together to share their passion for music, create new sounds, pursue their dreams, and have fun.Positive Grid’s products range from free mobile apps and advanced sound design programs, to smart, connected effect pedals and tour-quality amplifiers. Making new tones accessible to everyone also means connecting with tools that music makers know and love. Our music technology is compatible with all major platforms - and this connectivity gives music creators a way to explore new ways to be expressive, regardless of the platform they like to use.Our breakthrough amplifier, Spark, is the practice amp that jams with you. The Spark amp and app work together to learn your style and feel, and then generate authentic bass and drums to accompany you. It’s a smart virtual band that goes wherever you go.The Future Sounds Like This. Learn MoreSparkBIAS FX 2Contact Support/span>

Written by the business, not verified by us.

Is Positive Grid legit?

Positive Grid (www.positivegrid.com) has a 3.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 31% give 1 star; The business has replied to 72% of negative reviews; 24 of them were added in the last 12 months. Last updated 2026-08-12.

What people say

D
Darko VidmarSlovenia · 1 review · Verified · Experienced 2022-09-17 ·

Best practice amp

Best practice amp. Very good sound for this size. Endless setup possibilitys in connection with app.

A
AllanUnited States · 3 reviews · Verified · Experienced 2022-07-26 ·

atjtn Spark Mini

Good info and pics of products, easy to order, came as advertised - all good for me!

M
Michael RussellUnited States · 1 review · Verified · Experienced 2022-09-17 ·

The muffled bassey sound quality is…

The muffled bassey sound quality is quite disappointing. I'm hoping the firmware update with equalizer will help for guitar but I'm assuming it will still leave disappointing Bluetooth music quality. If the update didn't exist I would already have considered selling the amp. The size of the amp, finishing, and app are all fantastic!

S
Sam BennettUnited States · 1 review · Verified · Experienced 2022-09-08 ·

A great customer service experience

There was a little problem with shipping, but the customer service rep, Ysel, did a wonderful job of taking care of it. I really love using the amp, I find I look forward to practicing more than ever, simply because it sounds so good!

B
BurneyUnited States · 2 reviews · Verified · Experienced 2022-09-01 ·

Products are wonderful but help and…

Products are wonderful but help and support slow and cumbersome.

M
MichaelUnited States · 1 review · Verified · Experienced 2022-09-20 ·

The amp continues to glitch and stop…

The amp continues to glitch and stop working when switching presets via app

T
Turkishtaffy2United States · 2 reviews · Verified · Experienced 2022-09-11 ·

Shipping box soaking wet!!

FedEx left the delivery box out in the rain!! The outer shipping box was soaked and so was the inner Spark box. I thought I would be calling you for a replacement. Fortunately the plastic wrapper around the amp kept it dry and the Spark functions as it should.

Reply from Positive Grid2022-09-21

Hi, We apologize for the inconvenience but we are very happy to hear that the amp is ok! We hope you are enjoying your purchase! If you have any issues, please reach out to us at https://help.positivegrid.com Thanks for your support!

D
Dan CUnited States · 1 review · Verified · Experienced 2022-09-21 ·

Spark 40 DOA with poor customer service

Bought the spark 40 as a gift for my father. Amp was doa. This totally killed the new gift excitement. Customer support was not very helpful, making him reflash firmware multiple times. All communication only by email and delayed at least 12 hrs. They finally agreed to replace product after he sent videos showing reflash firmware and his guitar and fender amp working fine. The return label took 4 to 5 days to get email. I would rate the customer service experience as terrible.

Reply from Positive Grid2022-09-21

Hi Dan, We sincerely apologize for the inconvenience and understand your frustration! If there is anything we can do in the future, please let us know. https://help.positivegrid.com We appreciate your feedback and support! Thanks,

d
drquinnUnited States · 3 reviews · Verified · Experienced 2022-09-08 ·

Essential Spark Accessory

The Spark footswitch is an essential accessory for the Spark amplifier system. Songs that have lead solos require sound enhancements from rhythm patterns and the foot switch allows sophisticated sound changes Spark amplifiers are capable of without requiring a musician to stop and change the settings on the Spark amplifier by hand.

T
Tim WitherowUnited States · 1 review · Verified · Experienced 2022-09-21 ·

The mini is amazing

The mini is amazing. The sound quality and volume are outstanding.

Malcolm SnookUnited Kingdom · 29 reviews · Verified · Experienced 2022-09-20 ·

Spark Mini Assessment

Spark Mini arrived promptly, great sound from such a small amp. Battery power and portability make it really useful, simple controls. Already have the app which I use with my Spark 40 and now have the foot controller too. The tones preset in the Spark Mini impressed me, so I haven't changed them despite doing lots of playing around on the sound cloud with my 40. The only thing I would love as someone who likes to sing as well as play is a microphone channel. Funnily enough a battery and a foot controller were things I suggested when I got my Spark 40, so maybe a 2nd channel for a microphone Positive Grid?

M
MingTa ShihUnited States · 1 review · Verified · Experienced 2022-09-20 ·

nice tools for user from bias mobil.

M
Michael StanfordUnited Kingdom · 18 reviews · Verified · Experienced 2022-09-04 ·

Absolutely love the amp, super fast delivery to Uk

Absolutely love the amp, it’s made playing guitar fun again. I was a bit concerned about a long wait for delivery to UK, but it literally was delivered in 3 days. Very happy customer!

M
Mark ShackletonAustralia · 1 review · Verified · Experienced 2022-09-15 ·

I am loving this software

I am loving this software. The new rewind feature is what I was wanting

C
Christopher RinconUnited States · 1 review · Verified · Experienced 2022-09-09 ·

Worth the Purchase

I have had an amazing time using BiasFX2. I originally had this for my mobile app and recently switched to the Desktop version. Still a great program. One of the best digital pedal/rigs I have used and i have completely switched over from standard pedals to digital pedals. There are a few things that could be better, considering I have used both Mobile and Desktop versions. 1)The mobile/tablet version gives me more bang for my buck for the same license as the desktop version without having to purchase additional packs. 2)While using my mobile version together with my stomp rig, I am able to seamlessly switch between my banks without any issues. I can't do that with the Desktop version, (at least for now). These are the major reasons why I haven't given a 5-star review. Other then that, it is an amazing software over all. I use it all the time with all my guitars and bass and have recommend others to consider switching over to BiasFX2.

M
MarcUnited States · 2 reviews · Verified · Experienced 2022-09-01 ·

Fantastic and fun practice amp I love…

Fantastic and fun practice amp I love it.

Samy SmithUnited States · 4 reviews · Verified · Experienced 2022-09-18 ·

Positive Grids Riff

Positive Grids Riff, Spark along with their BIAS FX and BIAS AMP software are nothing short of awesome. The collection delivers a very rich selection of modeling tools to work with. Very much a 'Must Have' for any guitarist.

R
Ryan CareyUnited States · 1 review · Verified · Experienced 2022-09-18 ·

When I ordered my amp,headphones

When I ordered my amp,headphones, and footswitch back in March there was a promise of order now get free bag for Amp. When I filled out order bag was on order form. I recieved my Amp almost a month later no bag and no footswitch. Footswitch eventually came still no bag. I emailed positive grid several times about bag. Finally got email with representative calling me a liar and saying they didn't offer a bag and I wasn't going to recieve it. Fast forward positive grid just processed my order now in September. I did a four installment payment plan back in March. They took my initial payment out and now they took another initial payment out in September and are taking another payment out tomorrow. Now I havd to do the footwork going back and fourth to m y bank to fix problem. So yes I've had a bad experience with positive grid

Reply from Positive Grid2022-09-18

Hi Ryan, We sincerely apologize for the inconvenience and confusion! Please let us know your ticket number so we can escalate it, and please contact us again at https://help.positivegrid.com Thanks for your patience!

r
randy fazekasUnited States · 5 reviews · Verified · Experienced 2022-09-18 ·

Thank you for backing up your warranty.

K
KENUnited States · 3 reviews · Verified · Experienced 2022-09-16 ·

Amazing amp!

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