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Hobbies & Crafts

Positive Grid

Claimed

200 reviews

3.4200 reviews
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About Positive Grid

Data updated
Website
www.positivegrid.com
Category
Hobbies & Crafts
Location
United States
Status
Unclaimed
Last 12 months
24 reviews
Replies to negative
72% (54/75)
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About this business

When we started, Positive Grid was just a small team with a big dream to combine technologies and innovative designs for musicians. Today, we’re a global community where millions of music lovers across the world come together to share their passion for music, create new sounds, pursue their dreams, and have fun.Positive Grid’s products range from free mobile apps and advanced sound design programs, to smart, connected effect pedals and tour-quality amplifiers. Making new tones accessible to everyone also means connecting with tools that music makers know and love. Our music technology is compatible with all major platforms - and this connectivity gives music creators a way to explore new ways to be expressive, regardless of the platform they like to use.Our breakthrough amplifier, Spark, is the practice amp that jams with you. The Spark amp and app work together to learn your style and feel, and then generate authentic bass and drums to accompany you. It’s a smart virtual band that goes wherever you go.The Future Sounds Like This. Learn MoreSparkBIAS FX 2Contact Support/span>

Written by the business, not verified by us.

Is Positive Grid legit?

Positive Grid (www.positivegrid.com) has a 3.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 31% give 1 star; The business has replied to 72% of negative reviews; 24 of them were added in the last 12 months. Last updated 2026-08-12.

What people say

Jason NapierUnited States · 2 reviews · Verified · Experienced 2022-08-30 ·

I have yet to receive my Spark MINI

I have yet to receive my Spark MINI. It was stolen from my porch and customer service is poor.

Reply from Positive Grid2022-09-17

Hi Jason, We are very sorry to hear that! Please contact us again at https://help.positivegrid.com and we will look into it. Thanks,

M
Martin BissellUnited Kingdom · 33 reviews · Verified · Experienced 2022-09-01 ·

Very good product very good value very…

Very good product very good value very efficient service what more to say

F
Feras JaberAustralia · 3 reviews · Verified · Experienced 2022-09-17 ·

The best gadget you ever owned

It's really simple to use, feature rich, playing guitar every day again, I've been recommending it to friends and family too and they're all happy with it.

K
Kevin DavisUnited States · 3 reviews · Verified · Experienced 2022-09-17 ·

Love this software

Love this software. Six-String, electric or acoustic. Bass guitar. Jimmy Hendrix Experience adds some nice perks.

M
Mr Vince PainterUnited Kingdom · 18 reviews · Verified · Experienced 2022-09-16 ·

Spark Control does what it says

Spark control is the most useful item I have bought since Spark 40. It does what it says on the box! It is actually easier to set up and use than I thought. Like to see an option to run without the app, but otherwise fantastic.

G
GrahamUnited Kingdom · 13 reviews · Verified · Experienced 2022-09-01 ·

Positive Grid Spark Bluetooth foot…

Positive Grid Spark Bluetooth foot pedal - Prompt delivery, robust product, easy setup.

D
DavidUnited States · 2 reviews · Verified · Experienced 2022-09-09 ·

It has exceeded my expectations

It has exceeded my expectations! Great practice amp highly recommended...

C
Carl MUnited States · 2 reviews · Verified · Experienced 2022-09-14 ·

I bought a 'Spark' Control that will not link up

I bought a 'Spark' Control but I haven't been able to set it up on my Bluetooth from my Android Phone... Frustrating when NONE of the suggested solutions work and right now I feel that I've wasted $100....

Reply from Positive Grid2022-09-15

Hi Carl, Sorry to hear your having difficulty! Here’s a link to a tutorial that might help. https://help.positivegrid.com/hc/en-us/articles/4415018424589-Spark-Control-Tutorial If not please reach out to us at https://help.positivegrid.com Thanks!

D
Duff DamosUnited States · 1 review · Verified · Experienced 2022-09-13 ·

VERY disappointed in your extreme lack of customer service.

VERY disappointed in your lack of customer service. It started over a month ago when I was on Facebook and the ad I clicked on promoted your amp for $199. It took me over to the site and it wasn't that price. Then, after reading how good the amp is I decided to just go ahead and order it for the $30 more. EVEN after 3 or 4 emails back and forth I felt like I was getting the run around. Got the mini amp and it has a big cosmetic flaw. A tear at the bottom of the amp. By the way...you have my money. I would think when someone has a defective product you would want to take care of it right away. AGAIN...MORE emails back and forth...it's so silly. It's like you want to discourage me so I just keep it and move on. I'm sure this will just end up being deleted and I am not one (believe it or not) to be the squeaky wheel but have never encountered this before. ESPECIALLY after spending well over $200.

Reply from Positive Grid2022-09-15

Hi Duff, We sincerely apologize for the inconvenience! Please contact us again at https://help.positivegrid.com and let us know your order number. We will be happy to assist you and try to get this straightened out. Thanks for your patience!

H
Hot IceZimbabwe · 4 reviews · Verified · Experienced 2022-09-03 ·

Fast

Fast, Easy and Efficient

H
Harry IllingsworthUnited States · 2 reviews · Verified · Experienced 2022-09-13 ·

Great sound and very user friendly

Great sound and very user friendly. Very easy to follow chord patterns.

S
Shawn GeabhartUnited States · 1 review · Verified · Experienced 2022-09-15 ·

The Spark Mini has exceeded my…

The Spark Mini has exceeded my expectations and has encouraged me to play more. The amp is versatile and easy to use.

V
Vincent BarbaroUnited States · 1 review · Verified · Experienced 2022-08-21 ·

I lost Bluetooth during a failed…

I lost Bluetooth during a failed firmware update of the Mini. Spark is on my apple iPad air2. I tried everything Suggested on your website.

A
Amiruddin SallehUnited Kingdom · 2 reviews · Verified · Experienced 2022-08-06 ·

The product never arrived due to the…

The product never arrived due to the courier losing our Sparks Mini Amp. I tried to contact Positive Grid but they have not replied. My tracking number with Aramex to my address in Australia is FZ0012334146 - Amiruddin Salleh

Reply from Positive Grid2022-09-14

Hi Amiruddin, Sorry to hear about that! Please contact us again at https://help.positivegrid.com. We will look into it and see if we can help. Thanks!

W
William SkrzypczakUnited States · 4 reviews · Verified · Experienced 2022-09-14 ·

Love the Mini

J
JonUnited States · 3 reviews · Verified · Experienced 2022-09-01 ·

Love my Spark Mini

My Spark Mini arrived pretty reasonably. Good communication that the extra grille would come later, and it did. That red grille is def. the way to go so I put it right on. Amp is well constructed, amazingly small and portable, and perfect for my newbie skills. Love the portability - it works off a long-lasting USB charge. After some messin' around, got the app to work - figuring out virtual pedals. Now I just need to up my skills to match the quality of this little monster.

D
David ValadezUnited States · 1 review · Verified · Experienced 2022-08-01 ·

Great products

Great products, great service!

B
Bob PriestUnited States · 1 review · Verified · Experienced 2022-09-07 ·

Power and Possibility

I do like my Spark 40. Great amp with lots of power and possibilities. I am also enjoying BiasFX2. My only wish is that purchase would be cross platform. Everything I buy in the IOS app should work on my PC and everything I buy for the PC should work in the app.

A
Ambrose Woodbury United States · 2 reviews · Verified · Experienced 2022-09-14 ·

Inadequate instructions on how to…

Inadequate instructions on how to navigate the app and make tone and effects adjustments.

R
Raymond FinlanUnited States · 1 review · Verified · Experienced 2022-08-15 ·

Amazing!!!

This amp and app are dream products. Love the foot control too. The only amp a new guitarists should own. Also great for the seasoned players. Song genres and guitar techniques mastery only comes with individual, unique tones. This product offers everything needed. Love it!!!!!

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