When we started, Positive Grid was just a small team with a big dream to combine technologies and innovative designs for musicians. Today, we’re a global community where millions of music lovers across the world come together to share their passion for music, create new sounds, pursue their dreams, and have fun.Positive Grid’s products range from free mobile apps and advanced sound design programs, to smart, connected effect pedals and tour-quality amplifiers. Making new tones accessible to everyone also means connecting with tools that music makers know and love. Our music technology is compatible with all major platforms - and this connectivity gives music creators a way to explore new ways to be expressive, regardless of the platform they like to use.Our breakthrough amplifier, Spark, is the practice amp that jams with you. The Spark amp and app work together to learn your style and feel, and then generate authentic bass and drums to accompany you. It’s a smart virtual band that goes wherever you go.The Future Sounds Like This. Learn MoreSparkBIAS FX 2Contact Support/span>
Written by the business, not verified by us.
Is Positive Grid legit?
Positive Grid (www.positivegrid.com) has a 3.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 31% give 1 star; The business has replied to 72% of negative reviews; 24 of them were added in the last 12 months. Last updated 2026-08-12.
What people say
Jason NapierUnited States · 2 reviews · Verified · Experienced 2022-08-30 ·
★★★★★
I have yet to receive my Spark MINI
I have yet to receive my Spark MINI. It was stolen from my porch and customer service is poor.
Reply from Positive Grid2022-09-17
Hi Jason,
We are very sorry to hear that! Please contact us again at https://help.positivegrid.com and we will look into it.
Thanks,
It's really simple to use, feature rich, playing guitar every day again, I've been recommending it to friends and family too and they're all happy with it.
K
Kevin DavisUnited States · 3 reviews · Verified · Experienced 2022-09-17 ·
★★★★★
Love this software
Love this software.
Six-String, electric or acoustic.
Bass guitar.
Jimmy Hendrix Experience adds some nice perks.
Spark control is the most useful item I have bought since Spark 40. It does what it says on the box! It is actually easier to set up and use than I thought. Like to see an option to run without the app, but otherwise fantastic.
It has exceeded my expectations! Great practice amp highly recommended...
C
Carl MUnited States · 2 reviews · Verified · Experienced 2022-09-14 ·
★★★★★
I bought a 'Spark' Control that will not link up
I bought a 'Spark' Control but I haven't been able to set it up on my Bluetooth from my Android Phone...
Frustrating when NONE of the suggested solutions work and right now I feel that I've wasted $100....
Reply from Positive Grid2022-09-15
Hi Carl,
Sorry to hear your having difficulty!
Here’s a link to a tutorial that might help.
https://help.positivegrid.com/hc/en-us/articles/4415018424589-Spark-Control-Tutorial
If not please reach out to us at
https://help.positivegrid.com
Thanks!
VERY disappointed in your extreme lack of customer service.
VERY disappointed in your lack of customer service. It started over a month ago when I was on Facebook and the ad I clicked on promoted your amp for $199. It took me over to the site and it wasn't that price. Then, after reading how good the amp is I decided to just go ahead and order it for the $30 more. EVEN after 3 or 4 emails back and forth I felt like I was getting the run around. Got the mini amp and it has a big cosmetic flaw. A tear at the bottom of the amp. By the way...you have my money. I would think when someone has a defective product you would want to take care of it right away. AGAIN...MORE emails back and forth...it's so silly. It's like you want to discourage me so I just keep it and move on. I'm sure this will just end up being deleted and I am not one (believe it or not) to be the squeaky wheel but have never encountered this before. ESPECIALLY after spending well over $200.
Reply from Positive Grid2022-09-15
Hi Duff,
We sincerely apologize for the inconvenience! Please contact us again at https://help.positivegrid.com
and let us know your order number. We will be happy to assist you and try to get this straightened out.
Thanks for your patience!
The product never arrived due to the courier losing our Sparks Mini Amp.
I tried to contact Positive Grid but they have not replied.
My tracking number with Aramex to my address in Australia is FZ0012334146
- Amiruddin Salleh
Reply from Positive Grid2022-09-14
Hi Amiruddin,
Sorry to hear about that! Please contact us again at https://help.positivegrid.com.
We will look into it and see if we can help.
Thanks!
W
William SkrzypczakUnited States · 4 reviews · Verified · Experienced 2022-09-14 ·
My Spark Mini arrived pretty reasonably. Good communication that the extra grille would come later, and it did. That red grille is def. the way to go so I put it right on. Amp is well constructed, amazingly small and portable, and perfect for my newbie skills. Love the portability - it works off a long-lasting USB charge.
After some messin' around, got the app to work - figuring out virtual pedals. Now I just need to up my skills to match the quality of this little monster.
D
David ValadezUnited States · 1 review · Verified · Experienced 2022-08-01 ·
★★★★★
Great products
Great products, great service!
B
Bob PriestUnited States · 1 review · Verified · Experienced 2022-09-07 ·
★★★★★
Power and Possibility
I do like my Spark 40. Great amp with lots of power and possibilities. I am also enjoying BiasFX2. My only wish is that purchase would be cross platform. Everything I buy in the IOS app should work on my PC and everything I buy for the PC should work in the app.
A
Ambrose Woodbury United States · 2 reviews · Verified · Experienced 2022-09-14 ·
★★★★★
Inadequate instructions on how to…
Inadequate instructions on how to navigate the app and make tone and effects adjustments.
R
Raymond FinlanUnited States · 1 review · Verified · Experienced 2022-08-15 ·
★★★★★
Amazing!!!
This amp and app are dream products. Love the foot control too. The only amp a new guitarists should own. Also great for the seasoned players. Song genres and guitar techniques mastery only comes with individual, unique tones. This product offers everything needed. Love it!!!!!