Always fast service
Always fast service. Always helpful and cheerful
About RedPocket Mobile
Data updated- Website
- www.redpocket.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 155 reviews
- Replies to negative
- 47% (7/15)
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About this business
At RedPocket, we know you want a wireless carrier that gives you control, not complications. You need unmatched coverage, predictable pricing, and real customer support—without the usual headaches.Big carriers raise your rates and lock you into long contracts. Discount carriers force you to compromise on coverage or switch phones. You shouldn’t have to choose between affordability and quality.Here’s how RedPocket is different: - Nationwide 5G on Any Major Network – Choose from any major 5G network and switch anytime. - Lock-In Low™️ Pricing – No price hikes, no fake promos. Your rate stays the same. - 2-Minute Care™️ – Real human support in two minutes or less, in six languages.No contracts, no surprises—just the coverage, price, and service you deserve. Switch to RedPocket today and experience Your New Ultimate Cell Carrier
Written by the business, not verified by us.Is RedPocket Mobile legit?
RedPocket Mobile (www.redpocket.com) has a 4.5 out of 5 rating on OK.one, based on 155 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 89% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 47% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-06.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff and knowledgeable support agents who consistently go above and beyond to quickly resolve billing questions, account overcharges, and technical glitches. Many consumers note that transferring phone numbers and switching cell network carriers to this provider is an exceptionally smooth, straightforward, and painless process. However, some customers also noted frustrating difficulties with service activation, mentioning long delays and unexpected interruptions after contacting support. A few people also felt that certain representatives were unhelpful, leaving them without working phone service or clear resolutions during complicated situations.
Auto-generated from all reviews of this business. For reference only.What people say
Great Customer Service
Ren from Customer Service was the best! Solved all my issues. I would definitely recommend RedPocket.
Correct information
I was having an issue with getting the correct amount of data remaining in my account in both the app and on the website. RP CS Ren escalated the issue and generating the help code also got the correct info showing in both the app and the website.
RP CS Ren is excellent in providing…
RP CS Ren is excellent in providing service and helping customers.
It completely solved my problem and…
It completely solved my problem and achieved a lower cost. But how do I renew the subscription? I want to continue using it, and I'm wondering if the price will increase in the future.
RP CS Ren
RP CS Ren — support was awesome! :-)
Forfeited 9 months of prepaid service…
Forfeited 9 months of prepaid service to change plans, worst deal ever
REN resolved a cross-store issue with renewal plan
Had an issue with buying from the ebay store that didn't renew off the main website. The agent Ren helped take care of it in a timely manner, will confidently purchase again, thank you!
Great price
Great price, worked out of the box with minimal fuss. I wish Wi-Fi calling worked, but I understand how AT&T provisions this can cause issues. This was a great way to get back into having a real phone number. I also understand when bringing your own phone like I did, not everyone will have the same experience. Mine was good, however. Let's see how this goes in the long run!
They make it easy and affordable
Easy to sign up, easy to port my number in, and super affordable service.
RP CS Ren helpful agent
RP CS Ren, the customer service rep, helped me get my esim and wifi calling working during the first session
RP CS Ren
RP CS Ren - best agent ever, solved my problem fast and was patient. I kiss him
Customer service was excellent
Customer service was excellent, and the representative answered all my questions in detail with patience.
Awesome customer service from RP CS Ren
Good srevice
$30 a year eBay
I got their $30 a year plan off eBay. Great price for my secondary sim. Depending on how promos go in a couple years I might move my main number to RedPocket
Was polite and was a help
The redpocket store on ebay was tardy…
The redpocket store on ebay was tardy with my renewal and i called AGNES at customer service...not only was she amazingly helpful,sweet,courteous and a pleasure to speak with but with a personality like hers i was ready to propose marriage. I am still smiling when i remember how seamless she made a minor irritation disappear. Congratulations,Redpocket....give agnes a raise in pay!
RP CS Ren was very helpful and answered…
RP CS Ren was very helpful and answered my questions quickly and accurately.
What an absolutely difficult company to…
What an absolutely difficult company to activate with with essentially useless customer service. Had some difficulty activating online, called customer service, reached an offshore agent, difficulty understanding and ultimately disconnected. Tried again online and received a message that too many attempts were made and must wait. 24 hours. Called customer service, again, offshore representative, again incredible difficulty understanding and was told that they have no ability to override the 24 hour issue. Tried again the next day and still received 24 hour notice, tried customer service again with same outcome. Tried a third day and received the same notice. Called Xfinity and was activated within 10 minutes. Ultimate cost is only slightly more, had effective customer service and I’m not subject to ridiculous data limitations. Can’t believe Chuck McDowell would risk his reputation for this company.
Reply from RedPocket Mobile2026-06-12
Thank you for taking the time to share your feedback, Ralph. We understand how frustrating delays during activation can be, especially when you're eager to get started, and we would appreciate the opportunity to connect with you directly and help investigate what happened. Please reply to our private message or reach out to us at [email protected] so we can assist further. Customer feedback is incredibly valuable to us, and experiences like yours help us identify opportunities to improve both our processes and overall customer experience.
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