Good service and communication
Reply from RedWeek2026-07-17
Thank you for your feedback! We’re glad to hear you were pleased with our service and communication. We truly appreciate your support and look forward to assisting you again in the future!
About RedWeek
Data updated- Website
- www.redweek.com
- Category
- Travel & Vacation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 100% (10/10)
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About this business
RedWeek is the largest, most reputable online timeshare marketplace with an audience of more than 4 million and an A+ Better Business Bureau rating. Timeshare owners and travelers alike come to RedWeek to read our exclusive resort ratings and reviews, access our detailed resort information, and of course browse the thousands of timeshare rental and resale postings or advertise their own timeshare for rent or sale.
Written by the business, not verified by us.Is RedWeek legit?
RedWeek (www.redweek.com) has a 4.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers appreciate how simple and straightforward the booking process is, noting that transactions go smoothly from start to finish without unnecessary complications. People frequently mention the prompt communication, helpful support, and overall efficiency provided throughout their travel planning stages. However, some customers also noted occasional delays with booking confirmations and unexpected communication issues during the reservation stage. A few people experienced frustrating complications, such as long response times or difficulties when trying to finalize their specific travel arrangements. Travelers occasionally described instances where they had to wait longer than expected for updates regarding their bookings.
Auto-generated from all reviews of this business. For reference only.What people say
Quick and Simple!
Fast, easy, and great communication during the process.
Reply from RedWeek2026-07-17
Thank you for your feedback! We’re glad to hear your experience was quick and simple, with a fast process and great communication along the way. We truly appreciate your support and look forward to helping you with your future vacation plans!
very responsive
Reply from RedWeek2026-07-17
Thank you for your feedback! We’re glad to hear you found our team very responsive. We truly appreciate your support and look forward to assisting you again with your future vacation plans!
Continued follow up with the owner to…
Continued follow up with the owner to ensure all requirements are completed.
Reply from RedWeek2026-07-17
Thank you for your feedback! We’re glad to hear you appreciated the continued follow-up and support throughout the process. Ensuring all requirements are completed and helping facilitate a smooth experience for both renters and owners is important to us. We truly appreciate your support and look forward to assisting you again in the future!
Easy to book
Reply from RedWeek2026-07-17
Thank you for your feedback! We’re glad to hear you found the booking process easy and convenient. We truly appreciate your support and look forward to assisting you with your future vacation plans!
Rented vacation
I made a reservation for a trip and I have also rented my trips through Redweek. All transactions gave been smooth and problem free
Reply from RedWeek2026-07-17
Thank you for your wonderful feedback! We’re thrilled to hear you’ve had smooth and problem-free experiences both renting vacations and listing your own trips through RedWeek. We truly appreciate your continued trust and support and look forward to helping you with many more successful rentals and memorable vacations in the future!
Great experience
Great experience, everything was easy and the price was great. The communication process was easy and very simple.
Reply from RedWeek2026-07-17
Thank you for your wonderful feedback! We’re thrilled to hear you had a great experience and found the process easy, with great pricing and simple communication along the way. We truly appreciate your support and look forward to helping you plan more amazing vacations in the future!
Punctuality
Reply from RedWeek2026-07-17
Thank you for your feedback! We’re glad to hear you appreciated our punctuality and timely service. We truly appreciate your support and look forward to assisting you again in the future!
Communication is timely and very good
Communication is timely and very good. Customer service emailed several times to keep us up-to-date on the status of finalizing our reservation. We’ve used Red Week several times now and each experience has been very good.
Reply from RedWeek2026-07-17
Thank you for your wonderful feedback! We’re thrilled to hear you’ve had consistently great experiences with RedWeek and appreciate your continued trust in us. It’s great to know our communication and updates helped keep you informed throughout the reservation process. We truly appreciate your support and look forward to helping you with many more vacations in the future!
Redweek is on top of issues
VERY impressed with the service I have experienced, To cancel an insurance policy I was told to call the insurance company directly. The insurance company said to contact Redweek.......felt very frustrated on this back and forth.....a manager has been monitoring my account.....today I received email that my insurance HAS been cancelled. Thank You!!!!
Reply from RedWeek2026-07-17
Thank you for sharing your experience with us! We’re sorry to hear about the frustration you experienced while trying to cancel your insurance policy, but we’re so glad our team was able to step in, monitor your account, and help get everything resolved. We truly appreciate your patience and your kind words about our service. Thank you for trusting RedWeek, and we look forward to assisting you again in the future!
So far the booking went very smoothly
So far the booking went very smoothly! Can’t wait till our vacation time!
Reply from RedWeek2026-07-17
Thank you for your feedback! We’re glad to hear your booking process has gone smoothly so far. We hope you have an amazing vacation and create wonderful memories during your stay. We truly appreciate you choosing RedWeek and look forward to helping with your future travels!
We enjoy using this site for great…
We enjoy using this site for great deals on beachfront timeshare rentals. If you have the flexibility with your time, you can find some really great deals. For peace of mind, choose listings that are verified and confirmed by RedWeek, although we have previously booked some listings that were not.
Reply from RedWeek2026-07-14
Thank you for your feedback! We’re glad to hear you enjoy using RedWeek to find great deals on beachfront timeshare rentals. It’s wonderful to know you’ve had positive experiences exploring our listings and appreciate the peace of mind that comes with Verified and Protected options. We truly appreciate your support and look forward to helping you find more great vacation opportunities in the future!
esther benatarUnited States · 3 reviews · Experienced 2026-07-14 ·
the worst experience I have ever had with the platform.
I have been a RedWeek customer since 2013, and I can honestly say that this has been, by far, the worst experience I have ever had with the platform. Over the years, RedWeek has become increasingly expensive. There seems to be a fee for everything—membership fees, posting fees, success fees—and throughout the entire process, I constantly felt like I was being asked to pay for one thing after another. The customer service was the most frustrating part. The representatives were unable to clearly explain the process or answer simple questions about payments and fees. I repeatedly asked for clarification, but instead of receiving direct answers, I was asked to "rephrase" my questions over and over. It was incredibly frustrating and a complete waste of time. The verification process was also very poorly handled. My ownership documents were still under review, my listing was still marked as "Pending," yet a booking was somehow allowed to begin. The entire process felt confusing and inconsistent. Communication was another major issue. I received countless emails, but many of them were unclear and left me with even more questions than answers. Another major disappointment is the payment policy. The renter pays immediately, but the owner does not receive payment until after the guest checks in. In my case, the booking was made months in advance, yet I would have had to wait until January to receive my money. That is a very long time for RedWeek to hold the owner's funds. After more than a decade as a customer, I never expected to have such a disappointing experience. Unfortunately, I can no longer recommend this platform. There are other ways to advertise and rent a timeshare that are simpler, more transparent, and far less frustrating.
Reply from RedWeek2026-07-21
Hi Esther, thank you for taking the time to share your feedback, and thank you for being a RedWeek member since 2013. We're sorry to hear that your recent experience fell short of the standard you've come to expect. We understand your concerns regarding fees, communication, and the payment process. The current full-service model includes reservation verification, secure payment handling, and support throughout the transaction. Owners are paid after check-in to help ensure reservations are successfully honored and to provide protection for both renters and owners throughout the rental process. Regarding your rental, postings can become active while resort verification is still in progress so they are visible to prospective renters as soon as possible. On occasion, a booking request may be received before the initial verification is complete, particularly for high-demand resorts or travel dates. In those cases, our team continues with the standard re-verification process before finalizing the booking, and the same booking policies and verification requirements apply as they would for any other reservation. We're also sorry to hear you found some of the communication confusing. We believe some of your questions were directed to our on-site chatbot, which is intended to assist with general questions while still being actively improved. For account- and booking-specific inquiries, our support team provides personalized assistance via email, and we appreciate your feedback as we continue improving both the chatbot and our overall communication. Thank you again for sharing your perspective. We truly value the feedback of long-time members and will be sure to pass your comments along to our team!
Could not have been any easier to book…
Could not have been any easier to book our villa at the Ko Olina Marriott in Oahu. We can't wait to see Hawaii and to start looking for our next vacation rental on RedWeek
Reply from RedWeek2026-07-17
Thank you for your wonderful feedback! We’re thrilled to hear booking your villa at Marriott’s Ko Olina Beach Club was such an easy experience. We hope you have an incredible time in Hawaii and create unforgettable memories. We truly appreciate your support and look forward to helping you find your next vacation rental with RedWeek!
Booking process is managed well
Booking process is managed well. Service is excellent. Thank you!
Reply from RedWeek2026-07-14
Thank you for your feedback! We’re thrilled to hear you found the booking process well managed and our service excellent. We truly appreciate your support and look forward to assisting you again in the future!
Easy process
Easy process. No issues. First time using this service.
Reply from RedWeek2026-07-14
Thank you for your feedback! We’re glad to hear your first experience using RedWeek was easy and hassle-free. We appreciate your trust in choosing us for your vacation plans and look forward to assisting you with future stays!
The process was easy and the customer service was helpful.
The booking process was easy and the customer service was helpful.
Reply from RedWeek2026-07-14
Thank you for your feedback! We’re glad to hear you found the booking process easy and our customer service team helpful. We truly appreciate your support and look forward to assisting you again in the future!
E. A.United States · 2 reviews · Verified · Experienced 2026-05-29 ·
We had a wonderful week at Barony Beach…
We had a wonderful week at Barony Beach in Hilton Head!! Booking through Redweek is easy and quick. Choose the week and general location within the complex, and they do the rest! It's much cheaper than booking directly through Marriott, as timeshare owners put their weeks up for rent through Redweek! We highly recommend using Redweek!
Reply from RedWeek2026-07-14
Thank you for your wonderful feedback! We’re thrilled to hear you had a fantastic week at Barony Beach in Hilton Head and that booking through RedWeek was easy and convenient. We’re glad you were able to enjoy a great vacation value by connecting with timeshare owners through our platform. We truly appreciate your recommendation and look forward to helping you plan more memorable stays in the future!
Fantastic Stay at Coronado Beach…
We rented at studio at Coronado Beach Resort. The location was fantastic (across the street from the Del), the room was immaculate, staff was super friendly! The room was very nicely updated, including the linens and kitchen equipment. The free Coronado shuttle stopped right outside the resort and came every 20 minutes. The resort also provided occasional happy hour drinks & snacks. The booking process was simple and we had a perfect vacation!
Reply from RedWeek2026-07-14
Thank you for your wonderful feedback! We’re thrilled to hear you had a perfect vacation at Coronado Beach Resort and enjoyed the fantastic location, updated accommodations, and friendly staff. It’s great to know the booking process through RedWeek was simple and helped make your trip planning easy. We truly appreciate your support and look forward to helping you plan many more memorable vacations in the future!
Great accommodations and resort
Great accommodations and resort. Owner was great to work with. Hope to use again in the future. Thanks for a great few days.
Reply from RedWeek2026-07-14
Thank you for your feedback! We’re glad to hear you enjoyed your accommodations and resort experience, and that working with the owner was a positive part of your stay. We truly appreciate your support and hope to help you plan another great vacation through RedWeek in the future!
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