SamsBeauty is a hair and beauty department store committed to serving beauty lovers around the world. Our unrelenting dedication is focused on providing the latest and most fashionable hairstyles, a wide range of products, top-notch tools and stylish accessories, all at the most competitive prices. At the heart of our mission is our unwavering commitment to customer satisfaction, represented by SamsBeauty's 'Best Price Guarantee'.
Written by the business, not verified by us.SamsBeauty (www.samsbeauty.com) has a 4.4 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 83% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-08-28.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the impressively wide selection of affordable beauty products, beautiful packaging, and extremely swift delivery times across all orders. Many consumers also highlight the exceptional quality of the wigs and hair extensions, mentioning they look very natural, fit comfortably, and last for many years. Though some customers experienced frustrating issues with incorrect item colors, missing package contents, or significantly delayed shipments from delivery providers. A few other people also felt that certain products arrived damaged or with broken components, which made styling quite difficult for them.
Auto-generated from all reviews of this business. For reference only.Only like using one brand of hair and you always have it at a great price! Also gets shipped and received very quickly!
Thank you for the amazing review! Keeping your favorite hair brand in stock at great prices—and getting it to you fast—is exactly what we strive for. We truly appreciate your loyalty and look forward to sending out your next order! — SamsBeauty
I love the different choices of wigs I can choose from. Especially the gray one!! Cute 😍
Thank you for taking the time to share your experience. We greatly appreciate your support and look forward to serving you again in the future! — SamsBeauty
Thank you for taking the time to share your experience. We greatly appreciate your support and look forward to serving you again in the future! — SamsBeauty
Sent me a broken wig and I just want my money back
Hi, we are terribly sorry to hear the frustration that was experienced with your order. As a valued customer, we apologize that you felt misunderstood. We take the concern of being 'dishonest' very seriously, and we assure you all the details were presented in our return and shipping policy that you agree to upon placing an order with us. We sincerely apologize if those details were not clarified enough. - SamsBeauty
Shipping was fast, but my order was incorrect. I ordered four packs of color 2 hair. I received two packs of color 2 and the other two packs were a color 4.
Hi, we are so sorry about the mistake with your order! While we're happy the shipping speed met your expectations, we completely understand how frustrating it is to receive the wrong colors for your hair. Please send us a message at [email protected] to be assisted further. - SamsBeauty
The wig I received was not as described. I ordered a dark brown wig, but received jet black instead, and the wig also arrived with a broken strap. I contacted customer service and was told that the color can fluctuate depending on the manufacturer because the wig is synthetic. I was then authorized to return the item, but at my own expense. I am very disappointed with both the product and the customer service experience. Unfortunately, I will no longer shop with Sam’s Beauty. Poor customer service and an unsatisfactory resolution.
Hi, we are terribly sorry to hear the frustration that was experienced with your order. As a valued customer, we apologize that you felt misunderstood. We take the concern of being 'dishonest' very seriously, and we assure you all the details were presented in our return and shipping policy that you agree to upon placing an order with us. We sincerely apologize if those details were not clarified enough. - SamsBeauty
Thank you for taking the time to share your review! - SamsBeauty
Misleading packaging lead to an error in ordering. Need to return or exchange.
Hi, we apologize for any confusion. Please visit our website to initiate a return with us. - SamsBeauty
I like my products, the delivery was great. I
Thank you for the great review! We're so glad you are loving your new products and that your delivery was smooth and fast. We appreciate your business and hope to see you again soon! — SamsBeauty
Every single time I’ve bought from this vendor I have been pleasantly pleased. The hair is great and the speedy shipment satisfies.
Thank you so much for being such a loyal customer! We're thrilled to hear that you're always pleased with your orders, the quality of our hair, and our fast shipping. Serving you is a pleasure, and we look forward to your next order! — SamsBeauty
It was on time and my friend really liked the hair
Thank you so much for the feedback! We’re thrilled to hear you enjoyed our competitive prices and fast delivery. We appreciate your support and look forward to serving you again soon! — SamsBeauty
I was able to find what I was looking for and I liked the sales and the free gifts I received.
We truly appreciate your review! Offering top-quality products at competitive prices with quick delivery is always our goal. Thank you for your business! — SamsBeauty
Fast delivery and very competitive prices!
Thank you so much for the feedback! We’re thrilled to hear you enjoyed our competitive prices and fast delivery. We appreciate your support and look forward to serving you again soon! — SamsBeauty
Easy shopping. I always find what I need. Shipping is always really fast. I’m glad I found this company.
Thank you so much for the wonderful review! We’re thrilled to hear that you love shopping with us and that your orders arrive quickly. Having you as part of our community means the world to us—we look forward to serving you again soon!
Didn’t get my package. Order: 64781791825817149… Didn’t get a refund either. It’s probably a scam or fraud.
Hi, we apologize for the inconvenience. It appears that our customer service team attempted to offer assistance but were declined for this package. - SamsBeauty
I love Sam's beauty. Their products have always been great. Shipping is fast. Everything has been perfect. I've been ordering it from them. A very long time.
Thank you so much for being such a loyal customer! We’re thrilled to hear that you love our products and that your orders always reach you quickly. Serving long-time customers like you means the world to us—we look forward to continuing to provide you with top-quality beauty essentials! - SamsBeauty
Horrible! Never received any products & disputed refund. They even claimed I didn't order from them although i have a receipt. Uncaring employee.
Hi, we are terribly sorry to hear the frustration that was experienced with your order. As a valued customer, we apologize that you felt misunderstood. We take the concern of being 'dishonest' very seriously, and we assure you all the details were presented in our return and shipping policy that you agree to upon placing an order with us. We sincerely apologize if those details were not clarified enough. - SamsBeauty
I ordered the color”cinnamon” which looked like a dark brown on the photos but totally different in person.. The packs of hair I received said “cinnamon” but the hair itself was in fact “ginger”.
Hi, we are terribly sorry to hear the frustration that was experienced with your order. If you are unsatisfied with your order, you are more than welcome to complete a return with us. - SamsBeauty
I purchased on Sams beauty and they used Amazon for shipping. My package was delivered to the wrong address and Sams beauty advised I deal strictly with Amazon. Amazon gave me a phone number for Amazon logistics, but they don't have a phone contact. Online wasn't successful either. I called Sams beauty back and was refused any help or refund or even a reshipment of any kind. I have been a longtime customer of this site and I feel I deserve better.
Hi, we are terribly sorry to hear the frustration that was experienced with your order. As a valued customer, we apologize that you felt misunderstood. We take the concern of being 'dishonest' very seriously, and we assure you all the details were presented in our return and shipping policy that you agree to upon placing an order with us. We sincerely apologize if those details were not clarified enough. - SamsBeauty
The price was great for the quality of product I received. Delivery was quick and timely.
Thank you so much for the great feedback! We’re delighted that you had a smooth experience with fast shipping and quality products. We appreciate your support and look forward to welcoming you back soon! — SamsBeauty
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