Awful !!!
Too bushy, hair gets tangled too much Would not recommend it
Hi, we are so sorry to hear that. If you would like to initiate a return please use our site to complete a return. - SamsBeauty
SamsBeauty is a hair and beauty department store committed to serving beauty lovers around the world. Our unrelenting dedication is focused on providing the latest and most fashionable hairstyles, a wide range of products, top-notch tools and stylish accessories, all at the most competitive prices. At the heart of our mission is our unwavering commitment to customer satisfaction, represented by SamsBeauty's 'Best Price Guarantee'.
Written by the business, not verified by us.SamsBeauty (www.samsbeauty.com) has a 4.4 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 83% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-08-28.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the impressively wide selection of affordable beauty products, beautiful packaging, and extremely swift delivery times across all orders. Many consumers also highlight the exceptional quality of the wigs and hair extensions, mentioning they look very natural, fit comfortably, and last for many years. Though some customers experienced frustrating issues with incorrect item colors, missing package contents, or significantly delayed shipments from delivery providers. A few other people also felt that certain products arrived damaged or with broken components, which made styling quite difficult for them.
Auto-generated from all reviews of this business. For reference only.Too bushy, hair gets tangled too much Would not recommend it
Hi, we are so sorry to hear that. If you would like to initiate a return please use our site to complete a return. - SamsBeauty
Hi, we apologize for the inconvenience. It appears your package was successfully delivered by the carrier. - SamsBeauty
Love the price the website provide. I’m very sure It’ll be nice in person too. It’s just I didn’t like how the wigs looked on me. Thats my fault but other than that great. Delivery was fast.
Thank you so much for your feedback! We’re delighted that you enjoyed our pricing and fast delivery. Finding the right style takes a little experimenting sometimes, but we truly appreciate your support and look forward to welcoming you in person next time! — SamsBeauty
Sams offers amazing feather crochet with fast shipping. Never disappoints
Hi, thank you so much for taking the time to leave such a lovely review! We’re thrilled to hear that you love our feather crochet hair and that our fast shipping came through for you. Knowing that we consistently meet your expectations means everything to us. We appreciate your support and look forward to your next order! — SamsBeauty
My orders always arrive timely and correct. I love the selections and prices.
Hi, thanks so much for sharing your experience! Delivering fast shipping and high-quality products is always our goal, so it’s fantastic to know we hit the mark for you. We truly value your business and can’t wait for your next visit! — SamsBeauty
I love SamsBeauty! They hv a great selection of hair products! Prices are very reasonable, affordable, and better than others in many instances! I love their clearance section, from hair products, wigs, and makeup, etc. It's very impressive! They hv great customer service whose very accommodating, and empathetic from what I hv experienced personally. In addition, I love the points system as well! You get points for each dollar you spend, and can redeem it towards future purchases. I call it recycling your coins! Lol! Shipping is quick as well! Needless to say, you can't go wrong by shopping with this company! Check out their website, you most definitely will hv "NO REGRETS!"
Thank you so much for this amazing and detailed review! We love the phrase "recycling your coins"—that is so clever and accurate! We're thrilled to hear how much you enjoy our selection, clearance deals, fast shipping, and rewards program. Knowing our team was able to provide empathetic and accommodating service truly means everything to us. Thank you for your support, and happy shopping! — SamsBeauty
Great experience! Shipping was fast and on time. Products were what I expected them to be. Will shop again
Thank you so much for taking the time to leave such a wonderful review! We’re thrilled to hear that your order arrived quickly and that everything met your expectations. Knowing you plan to shop with us again means the world to our team. We can’t wait to serve you next time! — SamsBeauty
Good Customer Service, the seller concerned with ensuring that the products were of great quality.
Thank you so much for the great feedback! We’re delighted that you had a smooth experience with fast shipping and quality products. We appreciate your support and look forward to welcoming you back soon! — SamsBeauty
My experience was made very pleasant because of the professional and knowledgeable manner of Sam's Beauty team!
We appreciate your wonderful review! Delivering knowledgeable, professional service with a personal touch is always our top priority at SamsBeauty. Thank you for your support, and we can’t wait to serve you again soon! - SamsBeauty
I placed an order for some hair gel that I normally get from Amazon, but it was out of stock. Thankfully, Sam's had it & delivered it the next day! I highly recommend.
Thank you so much for the great review! We’re so happy we had your favorite gel in stock and got it to your door the very next day. We truly appreciate your recommendation and support! — SamsBeauty
Refused my refund and it’s been almost 3 weeks since I’ve ordered my hair. Terrible customer service representative was going back and forth with me. All in all, a horrible experience with equally terrible service to match. I shouldn’t have to wait over 3 weeks because your delivery people do not know how to deliver a package and kept it in hold.
Hi, we apologize for the inconvenience. It appears that once the returned package is received the refund will be processed as soon as possible. - SamsBeauty
The products are of great quality, and the prices are affordable. There is a wide inventory, and products are shipped quickly to customers.
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you’re happy with our product quality, affordable prices, and fast shipping. Offering a wide selection and getting your orders to you quickly is always our top priority. We truly appreciate your support and look forward to serving you again soon! — SamsBeauty
Everything went smoothly and my order was received in about a week's time. I am very satisfied
Thank you so much for leaving us a review! We are delighted to hear that everything went smoothly and that your order arrived on time. Your satisfaction is our top priority, and we truly appreciate your support. We look forward to serving you again soon! — SamsBeauty
It was good really fast shipping had a great experience
Thank you for the great review! We’re thrilled to know you’re happy with our fast processing and shipping times. We truly value your business and look forward to fulfilling your next order! — SamsBeauty
I have been shopping with Sam's Beauty since college. They have ALWAYS done right by me. The selection is AMAZING. The pricing can't be beat. I recommend to everyone..❤️
Thank you so much for being such a loyal customer since college! We are thrilled to know we’ve always done right by you with our prices and selection. Thank you for recommending us—you're the best! — SamsBeauty
Wigs are always sent on time and I like ordering from Sam’s Beauty.
Thank you for the great review! We’re thrilled to know you’re happy with our fast processing and shipping times. We truly value your business and look forward to fulfilling your next order! — SamsBeauty
Hi, we are so sorry to hear that. Please contact our customer service team to be assisted as soon as possible. - SamsBeauty
Most of the hair colors didn't match the listed numbers I selected.
Hi, thank you for bringing this to our attention. We sincerely apologize for the frustration caused by the mismatched hair colors and listed numbers. We understand how important it is to get the exact shade you expect, and we take inventory and labeling accuracy very seriously. We are looking into this right away with our team to ensure our displays and stock are correctly updated. — SamsBeauty
Delivery pretty good just wish they would email you when package is being sent out prices is pretty good on some things
Hi, thanks for letting us know! We’re happy you enjoyed our quick delivery and pricing. We appreciate your feedback about sending email dispatch notifications—we’re always working to improve our customer experience, and we’ll share this directly with our shipping team. Thank you for shopping with us! — SamsBeauty
It was good I like how it feels to my real hair
Hi, thank you for the wonderful review! Providing quality products and reliable, speedy shipping is always our goal, so it’s fantastic to know we’re hitting the mark for you. We truly value your business and appreciate you shopping with SamsBeauty! — SamsBeauty
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