Samsung Parts (www.samsungparts.com) has a 3.1 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 44% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, kind, and knowledgeable when assisting consumers with specific appliance orders. People also deeply appreciate the prompt and efficient delivery service, consistently noting that necessary replacement items arrive very quickly and are securely packaged for safe transit.
Some reviewers were not happy with recurring issues such as receiving incorrect parts, extremely high shipping costs, or experiencing significant delivery delays over several weeks. Furthermore, some people mentioned frustrating experiences with unhelpful customer support representatives, unresolved complaints, and missing hardware components in their shipments.
Auto-generated from all reviews of this business. For reference only.
No updates about changed delivery time, no order online status update.
At the time of placing my order it was noted, that parts will be sent out in 5-business days. After that, nothing happened. When I reached out customer support to check where is the part, they told me that the part is back-ordered ...and ETA would be in 2weeks ...maybe. Seriously? Also, there is no way to check status of your order. The only think you can do is to place PO and then hope it's going to be delivered by the end of the year. Have some sense for business people and make a better business model. Horrible experience.
Looking for a refrigerator water filter, put in model # and got every part imaginable EXCEPT the water filter, searched water filters and ordered the one that website said fit and it DIDN'T. Now struggling to return the wrong part (that you said would fit). Horrible website to work with!!!!
After waiting for over a month for the part the wrong part was sent to me. I was told that I had to pay for the shipping to return the part. I then was told that the correct part was on back order. I ended up buying the part on Amazon. I received the part the same day. Your customer service is a joke. I will never use your service again. I'm extremely disappointed in your customer service.
Charging $100 for a plastic knob for a stove is robbery. Had to have it so did not have a choice but thats absolute insanity to rape a customer like that.
They show the wrong part in the picture and send the wrong part!!!
They show the wrong part in the picture for a shelf for a Samsung fridge. When you return it to get the right shelf, they do not refund you in full and expect you to pay $26 just to return the shelf that you didn't order in the first place. Fraud!
Fast and easy customer support for assistance with replacement parts. Had a 2022 model needing a new crisper shelf in 2026. Still carrying parts for it.
Dont question SAMSUNG PARTS DEPT.( they're professional's))
sure, I spoke with one of your team members about the size , after her doing her investigation ,she still assured me that it was the right fit. I guess i still sounded unsure & then spoke to a manager who also investigated the proper size & reassured me that once it arrives if there is a problem to contact Samsung Parts Dept. No action was needed, it was in fact a perfect fit. great customer service!!!!!
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