this is the cutest little golf clip for…
this is the cutest little golf clip for my husband on fathers day. The picture is so clear and the message is so sweet.
About Soufeel
Data updated- Website
- www.soufeel.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 203 reviews
- Replies to negative
- 98% (53/54)
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About this business
“For Every Memorable Day.”SOUFEEL was founded in 2009, since then we have been delivering the best shopping experience for customers all over the world. Soufeel's direct-to-customer model enables Soufeel to create the most beautiful jewelry, accessories and other personalized gifts at a very competitive price. For now, Soufeel Personalized Gift has over 262K followers on Facebook, 587K followers on Instagram, 5K followers on Tiktok.
Written by the business, not verified by us.Is Soufeel legit?
Soufeel (www.soufeel.com) has a 3.9 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 72% rate it 4 stars or higher while 25% give 1 star; The business has replied to 98% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers genuinely praise the wonderful quality of the personalized gifts and find the entire online ordering process exceptionally smooth and easy to navigate. People frequently mention that customer service is very helpful and responsive when sorting out prompt replacements or answering questions quickly. Though some reviewers were not happy with their purchases, mentioning specific issues like cheap build quality, manufacturing defects, or damaged items arriving in the mail. Some people were also dissatisfied with delayed shipping times, unhelpful tracking updates, and unresponsive support teams when trying to resolve delivery problems. Consumers also noted that obtaining refunds for defective products often took longer than expected.
Auto-generated from all reviews of this business. For reference only.What people say
Excellent
Quick delivery. Excellent product im very happy with the necklace. Good quality and communication. Will be purchasing from here again.
Picture quality on doll was terrible
The image I submitted wasn’t clear on the doll. I could hardly tell it had my husband’s face in it. The product took way longer than expected to come in. Overall I was disappointed.
Reply from Soufeel 2026-06-10
Thank you for your feedback, and we’re truly sorry that the product didn’t meet your expectations. To assist you better, could you kindly share your order number? This will help us locate your purchase and take the necessary steps to resolve the issue. We’ll ensure a prompt resolution. We appreciate your understanding!
0 stars don't waste your time
This has to be the worst and most frustrating experience I have had with a company. Ordered a product on may 9th, payed for expedited shipping 5-7 business days. After 2 weeks 0 tracking or update so I reach out with apologies we have made more sales than we can keep up with it will be finished asap. Fine but you missed the deadline and now my gift will not be delivered in the expected time frame please refund my shipping fees. Sorry we can't do that please accept a gift instead. I am not interested in a gift they say there is nothing they can do and off $5 refund or a second gift with my order. Do NOT purchase anything from this horrible company that has 0 customer service or understanding of how to operate a business. They will only disappoint you and today june 8th I still have not received my order. Absolute waste of time!
Reply from Soufeel 2026-06-09
We sincerely apologize for any issue you encountered. Your feedback is highly valuable to us, and we’ve already reached out to you via email to resolve this matter. Please check your inbox and reply at your convenience. We’re committed to making this right for you.
The printing of the photos was awful
The printing of the photos was awful. The product itself was awful. Wouldn’t recommend buying customized products from them
Reply from Soufeel 2026-06-08
We sincerely apologize for the issue you encountered with our product. To help resolve this quickly, could you please provide your order number? Once we receive it, we’ll investigate and offer a solution. You can reply here or contact us directly through email. Thank you for your patience, and we look forward to making this right for you.
I want my money back!!!
The item took longer than posted and came broken. It wasn’t completely finished. Was supposed to have my face on it but had nothing. I would like to send the image but it isn’t let me post it.
Reply from Soufeel 2026-06-08
We sincerely apologize for the inconvenience caused by the product you received. We value your feedback and take your concerns seriously. We are committed to providing the best possible shopping experience for our customers, and we regret that we have fallen short of your expectations this time. After checking, our customer service team has contacted you by email, please kindly check. We apologize again for the inconvenience caused to you and we will make improvements.
Ordered 3 angels for a friend 1 out of…
Ordered 3 angels for a friend 1 out of 3 where ok asked for them to be redone as you couldn't see the pictures and 1 was the wrong way round to what I had send over When received they were worse than the original!!! Will never order anything from this company again WASTE OF MY MONEY AVOID
Reply from Soufeel 2026-06-08
We apologize for the inconvenience caused by the product you received. Your satisfaction is important to us, and we are sorry that we fell short of your expectations. Please provide us with the order number so we can assist you further and resolve this issue. Thank you for your understanding.
I bought it for a birthday gift
I bought it for a birthday gift. The ad said it was coming on 5/22/2026. I did not get the doll until 06/06/2026. For the money I spent, I was not impressed with the doll. It looked nothing like the photo. It was very cheesy.
Reply from Soufeel 2026-06-08
Thank you for bringing this to our attention. We’re truly sorry that the product didn’t meet your expectations—this isn’t the experience we want for our customers. Our team has contacted you directly to address the issue and offer a solution. Please check your messages, and we’ll do our best to assist you promptly.
Lindsay is the best!
Excellent customer service
Lindsay was very helpful when I queried about the song I wanted as couldn’t find it in the list and she directed me on where to find it. She was quick replying and went above and beyond to help me.
Teddy was ripped
Reply from Soufeel 2026-06-08
We sincerely apologize for the inconvenience. We understand how frustrating this must be, and we truly appreciate your patience. Please know that we’ve already contacted you directly via email to address this. Your satisfaction is our priority, and we’re committed to making this right for you.
Super creative
The customer service is very attentive…
The customer service is very attentive and helpful. I did not have to worry about my purchase at all. They made it very secured for me.
The quality is excellent
The quality is excellent, and your customer service is outstanding and classy.
Lindsay was extremely helpful when we…
Lindsay was extremely helpful when we received a damaged in transit package. The full process and timeline were explained in full detail with sincere apologies for the damaged item we received initially from Soufeel. Looking forward to receiving our item in all its glory with no damage.
Discusting prouct.The stress doll was…
Discusting product.The stress doll was a joke. Nothing like the advertised product. I wouldn't recommend anyone buying it. Then offer a $5 refund, insult to injury.
Reply from Soufeel 2026-06-04
Thank you for your feedback, and we’re truly sorry that the product didn’t meet your expectations. To assist you better, could you kindly share your order number? This will help us locate your purchase and take the necessary steps to resolve the issue. We’ll ensure a prompt resolution. We appreciate your understanding!
Great gift
Great gift! My husband loves it and so do I. Was really easy ordering online and adding preferences etc. it took a little while to come but was well worth the wait. Was surprised that the music I chose was the original and not just a chime version of it, made it really personal. Overall very happy and would defo recommend to others 😊
The bunny was cute!
I am highly disappointed with this…
I am highly disappointed with this purchase. The build and sound quality are very poor. Additionally, the tracks were misallocated across the records, and the player suffers from constant connectivity issues.
Reply from Soufeel 2026-06-03
Thank you for bringing this to our attention. We’re truly sorry that the product didn’t meet your expectations—this isn’t the experience we want for our customers. Our team has contacted you directly to address the issue and offer a solution. Please check your messages, and we’ll do our best to assist you promptly.
Great opportunity to make feel happy
This is a great opportunity to make happy who you love. Excellent products and excellent service 💯
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