Keep your body lean and your wallet fat by any one of the superior exercise products from Titan Fitness and be more than just fit—BE TITAN FIT!
Written by the business, not verified by us.Titan Fitness (www.titan.fitness) has a 3.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Sports and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 28% give 1 star; The business has replied to 27% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-12.
Most reviewers were somewhat happy with their experience overall. Customers frequently praise the solid build quality of the gym equipment and the exceptionally helpful assistance provided by staff members. Buyers really appreciate finding competitive prices, durable materials, and smooth purchasing processes when ordering their daily workout gear. However, some reviewers were not happy with delivery delays and missing hardware parts needed for proper assembly. People also mentioned experiencing significant difficulties reaching customer support and receiving damaged items that required extra effort to resolve. Shoppers noted that getting prompt answers to inquiries can sometimes take longer than expected.
Auto-generated from all reviews of this business. For reference only.I appreciate the quick response to my inquiry and the personal follow up call to verify all was good. Hazel has insured that I will be a repeat customer when the need arises.
Thank you so much for your kind words! We're thrilled to hear Hazel took great care of you. We truly appreciate your support and look forward to serving you again in the future!
I’m giving 2 stars because the product itself (a squat rack) was solid and delivered on time — no complaints there. Titan makes quality equipment, and I was initially happy with the purchase. The problem began when I tried to return the rack. It was unused, well within the 30-day window, and Titan support even waived the 20% restocking fee. But the return shipping quotes I received were $275–$300 — on a $315 product. Titan refused to assist with shipping or offer a prepaid label, even if reimbursed. While they do mention in the return policy that shipping is the customer’s responsibility, they don’t warn that the cost to return large items could exceed the price of the product. That’s a major issue and not something most buyers expect. Support was polite but unhelpful. I asked for either a partial refund or a label at their shipping rate. Both were declined. So while their return policy looks fine on paper, in practice it can become unusable for heavier items. The two stars reflect this mixed experience: + Quality product + On-time delivery - Poor handling of a legitimate return request - Return policy lacks the transparency needed for heavy-item buyers If you're buying something large from Titan, I strongly recommend checking shipping rates in advance. Otherwise, you may be stuck with something you can’t reasonably return.
Thank you for your honest and detailed feedback. We're glad to hear you were satisfied with the product quality and delivery, but we're sorry the return experience was frustrating. We understand how return shipping costs on larger items can be unexpected, and we appreciate your suggestion on improving transparency in our policy. Your input has been shared with our team as we continue working to make the process clearer and more customer-friendly.
Titan customer service has always been stellar for me, although admittedly I haven't had to use them much even after spending close to $10k on my home gym as Titans products just hold up. In this isntanc3, I needed a replacement know for the Titan adjustable FID bench thst I originally purchased in 2018, but was damaged during a move. It was seamless. I didnt know exactly what I needed , so the customer service rep sent me a diagram with literally every part pictured. I still wasnt 100% sure, so then the rep walked me through exactly what I needed. Stellar service!
Thank you for the awesome feedback! We're so glad our team could help you track down the right part and make the process seamless. It means a lot to hear that your Titan equipment has held up strong over the years — we appreciate your continued support!
Good afternoon!!! Your agent answered all the questions I asked assertively, but unfortunately I will not make the purchase because I do not have an address in the US nor anyone to handle customs clearance for me. However, the questions I asked were all answered, so your agent did the job perfectly.
Hi! Thank you for your kind feedback! We're pleased to hear that our support was able to answer all your questions clearly and thoroughly. While we're sorry to hear you won’t be moving forward with the purchase at this time, we completely understand. If your situation changes in the future, we’d love the opportunity to assist you again.
Smart informed people answer the phone and quickly solve problems. What a great concept!!
Hi! Thank you for the great feedback! We're thrilled to hear you had a positive experience with our team — we take pride in providing quick, knowledgeable support. We truly appreciate your kind words and look forward to assisting you again with any future orders!
I recently had a few missing parts on a GHD I ordered from Titan. I’ve ordered tens of thousands of dollars in equipment from Titan and this was the first time I’d had anything amiss. Titan was great. Parts re-ordered and sent. Real customer service reps who were prompt and understanding. Titan showed first hand that they put customers first and strive to make things right. Awesome experience and solidified my confidence in Titan. Frank
Thank you so much for the feedback! We truly appreciate your continued support and are glad we could make things right. It means a lot to hear that our team delivered the service you expect and deserve. We can’t wait to prepare your next order in the future!
Poor communication from the start. I had issues with using bread to pay. I sent multiple emails and chats asking for assistance. No response. I had purchase the Assault bike as a guest and then I was able to purchase it. The oil in the syringe for chain is in a big clump. I heated it up and tried to break it up, nothing. The bottle holder is mounted right under the electronic display. There's no way to actually get a bottle in there. I wonder if there was actually a design and engineering team for this. It almost seems like it came from a third world country as a cheap knockoff.
Hi! We’re sorry to hear about the challenges you’ve experienced and truly appreciate your honest feedback. We apologize for the lack of communication and the issues you've encountered with the product. For the quality concern with the chain oil, we recommend filing a warranty claim so our team can assist you further. Your comments regarding the design have been noted and will be shared with the appropriate teams for review. Please let us know if you need help submitting the claim—we’re here to assist.
If I could leave a lower score I would. Purchase and delivery went fine, the instructions for assembly are TERRIBLE, nearly unreadable. So on one step, you insert the guide bars for the weight stack and then begin stacking 300lbs of weights onto these bars. The bars are not supported, and they don't tell you that the bars can and will tip over, 300lbs + the guide bars falling over mid assembly is catastrophic for you and the machine. When I contacted Titan they advised me that not only could I not return the product (since its damaged) but they also couldn't sell me replacement parts!! So the machine is so poorly engineered that assembly is flat out dangerous to complete on your own, and then if the thing breaks because you followed their terrible instructions they won't honor their warranty AND won't sell you parts to fix the infernal thing.
Hi! We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand the frustration with the assembly process and the concerns you've raised. Upon checking, we see that our product support team has been in touch to assist you. Your feedback has also been shared with our product team for further review. If there's anything more we can do, please don’t hesitate to reach out—we’re here to help.
Had a small issue with my order and it was resolved quickly and efficiently. Great customer support
Thank you for the great feedback! We're happy to hear your issue was resolved quickly and appreciate your kind words about our support team. We look forward to helping you again with your next order!
I ordered a set of 5 stackable wooden plyometric boxes which were easy to assemble and well built to carry a heavy load on top. I really like their solid feel and overall 22" X 22" wide and non-slip surface. The fit and finish has great tolerances as well. The way they stack on top of each other is neat and gives you a lot of flexibility to adjust the height you're targeting. I highly recommend them. Customer service was on point. I called on two separate occasions and in both instances received top-notch assistance from their team. Just today I spoke with Macy, who quickly took my concern and made me feel confident that everything was going as scheduled. She shared all pertinent information with me and made sure I was comfortable before getting off the call. You can't beat having excellent customer service. Kudos to the Titan Fitness Family.
Thank you so much for your thoughtful review! We're thrilled to hear you're enjoying the plyo boxes and that our team—especially Macy—provided a great experience. Your feedback means a lot to the Titan Fitness family!
What a great team. I thought I had ordered the Nemesis 300 but discovered I had accidentally ordered two. Thankfully Titan Fitness was able to return the second nemesis. I am so grateful for their attention and heartfelt cooperation.What a fantastic team! I mistakenly ordered two Nemesis 300s instead of the one I intended to purchase. Fortunately, Titan Fitness was able to return the second Nemesis. I am incredibly grateful for their promptWhat a fantastic team! I mistakenly ordered two Nemesis 300s instead of the one I intended to purchase. Fortunately, Titan Fitness was able to return the second Nemesis. I am incredibly grateful for their prompt attention and genuine cooperation. Thank you once again. attention and genuine cooperation. Thank you once again. Thank you Again.
Thank you for the kind words! We're glad we could help resolve the issue quickly and appreciate your trust in Titan Fitness. We're always here to support you—enjoy your Nemesis 300!
Having spent over $2500 for exercise equipment I can honestly say I am extremely happy with Titan Fitness. The very few issues I have had were dealt with quickly and satisfactorily. The equipment is of good high quality compared to dollars spent. I recently bought a dip bar from Titan. This dip bar can easily handle my 6'4, 225 pound ass. I am very happy with it. The bulk, 99% of ALL my exercise equipment has come from Titan Fitness. I happily highly recommend Titan Fitness!
Thank you for the amazing review and your continued support! We're thrilled to hear you're happy with the quality of your equipment and the service you've received. We truly appreciate you being part of the Titan Fitness family!
My customer service rep Amyra was ver patient and supportive with me.
Thank you for your kind words! We're glad to hear Amyra provided patient and supportive service. We'll be sure to pass along the appreciation!
It was my first experience purchasing from Titan Fitness and it certainly won't be my last. Purchased a SquatMax MD and couldn't be happier with the entire process. Without a doubt, it's one of the best home gym purchases I've made to this point. I had a few questions and a small issue I had to resolve and the customer service agent (Angelo) I dealt with was extremely helpful and always responded in a timely and polite manner. Shipping was fast and the packaging was top-notch. Item arrived in perfect condition. Great experience - buy with confidence!
Thank you so much for your kind words! We're thrilled to hear you had a great first experience and that you're loving the SquatMax-MD. We'll be sure to pass your feedback along to Angelo—he'll appreciate it!
I’m really happy with the build quality for the price feels like a really nice balance for a home gym it will last me a lifetime.
Thanks so much for the great feedback! We're glad to hear you're happy with the quality—enjoy building your home gym for years to come! 💪
One of the product that I ordered was lost by UPS, they open a claim but in the meanwhile, after being in contact with the Titan customer care, Titan sent me a new product. Titan customer care was quick to respond and very satisfying to work with. In general it was a great experience.
Thank you for sharing your experience! We’re so glad our customer care team could resolve the issue quickly and get you a replacement product. It’s great to hear that your overall experience was a positive one! We truly appreciate your feedback and look forward to serving you again in the future.
I needed access to the assembly manual for my new squat rack ans was unable to access it on the website. I sent a request for help to get the manual and in less than 24 hours I had it in my email! I am impressed by the attention of customer service and this was on a weekend day!!
Thank you for the great feedback! We're so glad our team was able to get the manual to you quickly — even on the weekend! We’re always here to help, and it’s great to know we could make your experience a smooth one. Enjoy your new squat rack!
I ordered scratch and dent for around 15-20% off retail price. I thought it was great they offered scratch and dent as I'm on a budget. In the order it mentioned that it could be missing "hardware". I thought, if it's missing a bolt, that's fine, I'll get one from Home Depot. When the order arrived it was missing almost all the nuts and bolts, the lockpin and practically half the structure. It was missing the main upright piece. I emailed them and they told me all sales are final, it warned you when you bought it. How on earth can they sell me something only 15-20% off that is missing half of the actual structure? Oh and you can't buy the missing parts anywhere. I literally paid hundreds of dollars for a pile of useless metal. Do not buy anything scratch and dent from them. Also, pay for the shipping insurance as they'll screw you over there too. In fact, it's just not worth your time, buy something from rogue instead.
Thank you for your review. We sincerely apologize for any inconvenience this may have caused. Upon reviewing your ticket, I can confirm that our team is actively working to provide the replacement parts that should have been included with your item. It’s possible they were lost in transit. Regarding the hardware, our listings note that it is not guaranteed to be included. However, compatible hardware can be easily purchased at most local hardware stores or online. Please let us know if we can assist you further.
I recently had an issue with delivery of my order from Titan Fitness. Not only did they own up to the mistake they fully refunded me and acted very promptly and professionally. This is the experience I have come to know and expect from Titan fitness. Not only did this make me feel a lot better but it restored my faith that there are still people and companies that truly care. So again thank you for your professional and timely response to resolve this matter. Shoutout to Jbille who I dealt with throughout this. Very positive and professional the entire time. I hope more people and companies will take note on how to treat customers from this organization and their employees.
Thank you for taking the time to share your experience! We're so glad we could make things right and that Jbille provided the level of service you deserve. Your kind words mean a lot to our team, and we’re proud to have earned your trust. We’ll be sure to pass the shoutout along to Jbille! We truly appreciate your support and look forward to serving you again in the future.
We’ve been loyal Titan Fitness customers for years and have always been impressed with their high-quality products. Until recently, we had never needed to reach out to customer service, but when we did, Amyra completely exceeded our expectations. We were concerned that an order had gone missing, but Amyra quickly and efficiently helped us track it down. With patience and professionalism, Amyra guided us through the process and in the end we realized it was a user error on our part. Throughout the entire experience Amyra was incredibly kind, understanding, and communicated everything clearly and promptly. It’s rare to come across such top-tier customer service, and Amyra truly exemplifies what makes Titan Fitness such a fantastic company. This experience has only strengthened our loyalty, and we will continue to support Titan Fitness, knowing they not only provide great products but also exceptional service. Thank you, Amyra, for making what could have been a frustrating situation into a seamless and positive experience!
Thank you so much for your kind words! We’re thrilled to hear that Amyra was able to turn your experience into such a positive one. We’ll be sure to pass along your appreciation to her — it truly means a lot to our team. We’re incredibly grateful for your continued support and loyalty over the years. Customers like you are the heart of what we do, and we genuinely look forward to being part of your future fitness purchases!
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