Did not honor warranty on parts
Did not honor warranty on part that broke. Unfortunately they won’t replace it and want me to purchase 3rd party. Be careful of this when considering purchasing from them.
About Titan Fitness
Data updated- Website
- www.titan.fitness
- Category
- Sports
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 78 reviews
- Replies to negative
- 27% (9/33)
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About this business
Keep your body lean and your wallet fat by any one of the superior exercise products from Titan Fitness and be more than just fit—BE TITAN FIT!
Written by the business, not verified by us.Is Titan Fitness legit?
Titan Fitness (www.titan.fitness) has a 3.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Sports and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 28% give 1 star; The business has replied to 27% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-12.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Customers frequently praise the solid build quality of the gym equipment and the exceptionally helpful assistance provided by staff members. Buyers really appreciate finding competitive prices, durable materials, and smooth purchasing processes when ordering their daily workout gear. However, some reviewers were not happy with delivery delays and missing hardware parts needed for proper assembly. People also mentioned experiencing significant difficulties reaching customer support and receiving damaged items that required extra effort to resolve. Shoppers noted that getting prompt answers to inquiries can sometimes take longer than expected.
Auto-generated from all reviews of this business. For reference only.What people say
Rapid Replacement of Defective Product
The product I received was defective and I submitted a warranty claim. Without even telling me they would take care of it, within 1 day of receiving the claim, Ralph in Customer Support shipped me out a replacement product at no cost to me and without any questions or reservations. Clearly, Titan Fitness stands behind their products and their customer service is exceptional. It makes be confident in buying products from them in the future.
Reply from Titan Fitness2026-03-06
Thank you for sharing your experience! We're sorry to hear the original product arrived defective, but we're glad Ralph and our Customer Support team were able to quickly make things right. We’re proud to stand behind our products and ensure our customers are taken care of. Your trust and support mean a lot to us, and we’re glad this experience gives you confidence in choosing Titan Fitness in the future. If you ever need anything, our team is always here to help.
Quality products
Big fan I own over 12 things from tita fitness and for years with literally no issues at all. Titan has grown and certainly car a long way
Reply from Titan Fitness2026-03-06
Thank you for being such a loyal supporter of Titan Fitness! It means a lot to hear that you’ve trusted our equipment for years and built such an impressive setup with over 12 Titan products. We truly appreciate your continued support and are glad to have you along as Titan continues to grow. If there’s ever anything we can assist you with, please don’t hesitate to reach out.
No concerns for customers' needs
I placed an order, and requested that they hold the package for a few days, because I was out of town. They refused to hold it, and sent it out anyways, and the package came when I was still out of town. They have no care about the needs of their customers.
Worse Quality Equipment and Company!!!!
I recently purchased the Performance Series Adjustable Bench from Titan Fitness and was extremely disappointed with the product. Although the bench shows a 4.3-star rating on their website and was discounted, the actual build quality does not reflect that rating. After fully assembling the bench, I discovered a significant design flaw: the bench remains noticeably unstable regardless of how tightly the included screws and bolts are secured. I even purchased additional washers in an attempt to improve stability, but the issue persisted. Given my experience, I find the displayed 4.3-star rating to be misleading, especially since I was unable to submit a review on their website. Based on the instability and overall quality, I cannot recommend this product or Titan Fitness. In this case, it is worth investing a bit more for equipment from a company with higher manufacturing standards.
Titan leads the way
We always look to Titan Fitness for our gym equipment. The equipment is high quality and is built to last.
Reply from Titan Fitness2026-03-06
Thank you for choosing Titan Fitness for your gym equipment! We're glad to hear you’re happy with the quality and durability of our products. We truly appreciate your support and look forward to your future purchases.
10/10 product 0/10 annoyance
Honestly great experience and product however their marketing is so annoying. I get almost 5-10 emails a day from Titan
Reply from Titan Fitness2026-03-06
Thank you for the kind words about your experience and the product—we truly appreciate it! We’re sorry the marketing emails have been overwhelming, and we’ll share this feedback with our team so we can improve. In the meantime, you can adjust your email preferences or unsubscribe anytime using the link in our emails. If you have any questions, feel free to contact us.
Quickly replaced a damaged product
I had an issue with a product that arrived. I noticed after a few days that there was some damage that I had definitely not caused. Ralph from customer service promptly shipped out a replacement for me the same day I reached out about the issue. All I needed to do was send a photo and explain the situation in the online chat tool.
Reply from Titan Fitness2025-11-14
Hi! Thank you so much for sharing your experience! We're truly sorry to hear that your item arrived with damage, but we're glad Ralph was able to take care of it quickly for you. Providing fast and helpful support is something we pride ourselves on, and it’s great to know the replacement process was smooth and easy. We appreciate you taking the time to leave this review, and we're here anytime you need us!
Bought them for my sons who lift…
Bought them for my sons who lift everyday and love deadlift. They told me those didn't feel safe unless maybe used on a dedicated deadlift platform, which we don't have because of the limited space. Return process sounds annoying and you still need to pay shipping and restock fee, probably I'll give them to a friend or find a way to repurpose them.
Reply from Titan Fitness2025-11-14
Hi! Thank you for sharing your experience. We understand that space limitations can make using certain equipment challenging, and safety is always our top priority. We’re sorry to hear that the return process feels inconvenient—we try to be as clear as possible about our return policy, including shipping costs and restocking fees. It’s great to hear you’re finding a way to repurpose them or pass them along to a friend. We appreciate your feedback, and we’ll keep working to make our products and policies as customer-friendly as possible.
Went above and beyond
Went above and beyond. Placed an order without using my promo code, I also ordered the wrong sized Oly Platform, 8x6. The customer service rep gave me a full refund and I was able to order the correct platform, 8x8. Thank you.
Reply from Titan Fitness2025-10-17
Thank you so much for your kind words! We're glad we could help get everything sorted out and that you ended up with the correct platform. Our team is always here to make sure you have a smooth experience — we appreciate your support!
Exceptional USA company that stands…
Exceptional USA company that stands behind their product. TF has exceptional customer service, I had an issue with a piece of equipment recently purchased, and their US based customer service, resolved my issue in an expedient manner. Shoutout to Jbille for the assistance. Sincerely, Joe
Reply from Titan Fitness2025-10-10
Thank you so much, Joe! We truly appreciate your kind words and are delighted your issue was handled quickly and smoothly. We always stand firmly behind our products, and a special thanks to JBille for providing the support you needed. We look forward to your next purchase!
Titan Balances Price and Quality for Great Value
Titan does a great job balancing quality of the product at an affordable price. I'm in a price sensitive bracket but don't want to buy a cheap product product where quality is sacrificed. I've purchased three Titan products and all of them have felt had great value for the price I paid.
Reply from Titan Fitness2025-09-26
Thank you so much for your support! We're thrilled to hear that you've found great value in our products—striking that balance between quality and affordability is exactly what we aim for. We truly appreciate your loyalty and hope to see you again on your next order!
Thank you very much Esther for for…
Thank you very much Esther for for taking care of this and ensuring the right outcome. I appreciate your professionalism.👍 Titan is reputable company with integrity and is second to none with regard to customer care and service.
Reply from Titan Fitness2025-09-05
Thank you so much for your kind words! We're glad to hear Esther was able to assist you and ensure everything was taken care of. Your recognition means a lot to us, and we're proud to have earned your trust. We truly appreciate your support and look forward to continuing to serve you!
Titan Fitness
Marion from Titan Fitness was really helpful. The overall experience was great! Extremely informative with all the details for an awesome customer service.
Reply from Titan Fitness2025-09-05
Thank you for the great feedback! We're thrilled to hear that Marion was able to provide such a helpful and informative experience. We’ll be sure to pass along your kind words. Thanks again for choosing Titan Fitness — we’re glad to have you as part of the community!
Hefty Bench Pad replacement fiasco
I bought the hefty replacemwnt pad for my Titan flat bench I've had for 2 years. It was on sale and said it fit all Titan benches. When i went to replace the pad, 2 of the bolts fit perfectly, but the third was off by millmeters. They said since my bench was old it would be a regular return and I would have to pay for shipping and a 20% restocking fee. It would have been nice to know the bench changed just enough to make mine not fit. That was not made clear, and the changes are so small with no upgrade that it seems like a gimmicky move to try to force people to buy new products. Titan's free shipping is great, but you eventually pay for it with their return policy. It would be one thing if the return was because of a mistake I made, but after this I'm done with this company. Their products are fine, free shipping is amazing, but if you buy a lot from them like I did, you will eventually get burned, so be careful.
Reply from Titan Fitness2025-09-05
Thank you for taking the time to share your experience — we truly appreciate your feedback. We’re sorry to hear that the replacement pad didn’t fit your bench as expected and that the return process left you feeling frustrated. While we do our best to ensure compatibility across our product lines, there have been slight design updates over the years, and we understand how disappointing it can be when those changes aren’t clearly communicated. Your feedback is incredibly valuable, and we’ll be sharing it with our team to help improve how we present product compatibility going forward. We're also sorry that our return policy didn’t meet your expectations in this case. We appreciate your past support and are genuinely sorry to see you go. If you decide to give us another chance in the future, we’ll do our best to provide a better experience.
How Great Service Turned a Bad Experience Into a Loyal Customer
I'll start by saying that before working with Christen, I would have given this a 1-2 star review. I purchased a product that arrived damaged, and it wasn't due to shipping. I was able to fix it with a lot of effort. That means instead of the assembly taking 1 hour, it took about 2 hours and 30 minutes. I reached out to Titan, shared my frustration, and offered some suggestions to improve the user experience. Christen responded and was great to work with. Before working with Christen, I swore I would never buy another piece of Titan equipment, but she managed to win me back as a lifetime customer. Thanks to the customer service, my review improved from 1 star to 5 stars. More importantly, I'll continue to buy from Titan in the future. Thank you again Christen!
Reply from Titan Fitness2025-09-05
Thank you so much for your kind words and honest feedback! We're sorry to hear about the initial trouble with your order, but we're thrilled Christen was able to turn things around. We truly appreciate your patience and are grateful to have earned back your trust. We look forward to serving you again in the future!
titan fitness is the best company I…
titan fitness is the best company I like the equipment and everything dumbbell plates and everything in a special customer support 100% nice
Reply from Titan Fitness2025-08-15
Thank you so much for the kind words and support! We're thrilled to hear that you're enjoying your Titan Fitness equipment, including the dumbbells and plates—and we're especially glad our customer support team made a great impression. We truly appreciate you being part of the Titan community and hope to see your next order in the future. If you ever need anything, we're always here to help!
Buyer Beware
I ordered several pieces of equipment from Titan and have had nothing but problems. The 120 lb dumbbells showed up damaged and unboxed, and of the 105 lb dumbbells, only 1 came and it was damaged. Fortunately I paid extra for the shipping insurance and was able to get refunded through that company. The 85lb rubber dumbbells I bought don't fit into the saddle rack that I purchased from them but since I opened them I have to just throw them on the ground instead of using the rack I paid $800 to use them for. However, this was nothing compared to trying to get the rest of my order. There was a hack squat/leg press combo, 45 lb dumbbells, and 70lb dumbbells coming all together from a freight company. I contacted the freight company and they told me to leave a note on the door and they would drop everything off on 8/6. I left the note and nothing came. I called them twice that day, got the call center, and nobody called me back to tell me anything. The next day I finally reach them and they tell me that because my driveway has a small hill that I need to be there to help unload the truck. Then they tell me that it has to be on Wednesdays because that's when they come out there and they can't give me a general time of the day. I can't take off Wednesday mornings from work but they were unwilling to work with me. As a result, I've tried to contact Titan for days now to have the shipment sent back to them and refunded and they continue to say it's still pending approval. Then today they tell me they can initiate the return but I would owe a 20% restocking fee. This is unacceptable. This needs to be returned back without me being charged a fee. They make solid equipment but their customer service and shipping is awful.
Reply from Titan Fitness2025-08-15
Thank you for taking the time to share your experience. We're sorry to hear that items arrived damaged and that the freight delivery process has been challenging. While we’re glad you were able to receive a refund through the shipping insurance for some of the damage, we understand the overall situation has been disappointing. Regarding the return and restocking fee, returns are subject to a 20% restocking fee as outlined in our return policy. We understand this may not be ideal, but it is part of our standard procedure for returned items. We do appreciate your feedback, as it helps us identify where improvements are needed in both shipping logistics and customer service. If you have any further questions or concerns, please don’t hesitate to reach back out. We’re here to help.
Beware of the delivery company y
I ordered a squat rack and functional trainer from Titan. I have friends that speak highly of their products, however, that has not been my experience. I never received the equipment that I ordered asTitan uses T force for deliveries. I was called the night before saying that the package will arrive the next day and whenever the driver is in the area, that’s when he’ll deliver it to you and you’ll be given a half hour notice as to when he’ll arrive at your house. Unfortunately, I have to work and I am unable to take off last minute. And so the equipment could never be delivered to my house as a signature was required for delivery. The delivery person would not even respond to a ring doorbell. Kathy, the dispatcher was unable to schedule any other time for me, said that I would have to pay for storage in order to deliver it the next day, and again it would be whenever they showed up. As a result, the shipment was returned. I was charged a 20% restocking fee along with shipping back to Titan. Customer service was poor it took multiple phone calls in order to get this issue resolved. This is something to consider if you have to work. There plenty of good equipment available, and I would use a different company. It was a very costly mistake to use Titan.
Reply from Titan Fitness2025-08-08
Hi. We're truly sorry to hear about your experience and the frustration it caused. This is certainly not the level of service we aim to provide, and we understand how disappointing it must have been — especially when you were looking forward to receiving your equipment. While we partner with third-party carriers like TForce to handle our freight deliveries, please know that we unfortunately have limited control over their delivery schedules, procedures, and policies. That said, we understand how this situation impacted your experience, and we take your feedback seriously. We’d love the opportunity to look into this further and see how we can help. However, we’re unable to locate your order based on the information in this review. When you have a moment, please reach out to us at [email protected] with your order number or any details you can provide. We’ll do our best to assist you and make this right. Thank you for taking the time to share your feedback.
Reliable customer support!
I had a few interactions with customer support to help me through a return process and they have all been helpful. Macy in particular helped answer a bunch of clarifying questions that I had. I like the products of this company and now that I know that their customer support is reliable, I trust them with future business as well.
Reply from Titan Fitness2025-08-01
Thank you so much for sharing your feedback! We’re thrilled to hear that our support team—especially Macy—was able to assist you smoothly through the return process. Knowing you trust both our products and our customer service means the world to us. We look forward to serving you again in the future and continuing to earn your confidence!
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