Their attention and support were…
Their attention and support were excellent.
About UnitedSupportAnimals
Data updated- Website
- www.unitedsupportanimals.org
- Category
- Animals & Pets
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 202 reviews
- Replies to negative
- 100% (22/22)
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Is UnitedSupportAnimals legit?
UnitedSupportAnimals (www.unitedsupportanimals.org) has a 4.6 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. 88% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally kind, patient, and thoroughly knowledgeable throughout the entire registration procedure. People truly appreciate how quick, efficient, and straightforward the service is, making it wonderfully easy to secure necessary emotional support animal letters without experiencing any unnecessary stress. Some reviewers were not happy with customer support, explicitly mentioning unhelpful responses and extremely long delays when trying to resolve important paperwork issues. A few individuals additionally noted difficulties with uncommunicative representatives, unexpected poor attitude from agents, or frustrating challenges regarding strict animal travel requirements.
Auto-generated from all reviews of this business. For reference only.What people say
Everything is quick and easy when you…
Everything is quick and easy when you have all information to get approved for your service/emotional support animal. Therapist very nice and knowledgeable thanks again!
My experience was excellent and respectful.
My experience was excellent. The well-done and attentive service was important so that I have support when I need to go places or travel with my service animal. I feel safe knowing that I have an institution that can provide support and guidance when we need it. Thank you very much.
Nina NaydenovaUnited States · 2 reviews · Verified · Experienced 2025-12-02 ·
I need to get ESA letter done asap
I need to get ESA letter done asap. United support animals worked efficient and professional . I was able to talk to a doctor in less than an hour and receive a letter within a few hours. Super helpful and very useful . Thank you
Communication was great from everyone
Communication was great from everyone. Customer support was spectacular and answered any questions I had. There was a second fee I had to pay after my initial one, but I believe that was a payment option up front that covered that requirement for new apartment buildings and support animals (made sense to me after my apartment required it). My cat is home with me in her desk nest, and I'm happy.
10/10 recommend
10/10 recommend. They called me soon after I reached out and received my certificate in the mail
The caller was patient and…
The caller was patient and understanding. I was subjected to two strokes and they listened and allowed me to talk.
They have helped with me being able to…
They have helped with me being able to get my dog as an emotional support animal.
It was good
It was good, but I am still waiting for the Emotional Animal Support. I renewed and still waiting for the letter, but other than that I am very pleased.
Not what we ordered. Was met with attitude when trying to solve problem.
My mother and I both ordered ESA supplies for our dogs to travel and instead we got animal support supplies. Everything on the things we ordered says support animal, and we can’t use them. So I basically paid over $200 for products I can’t use and when my mother tried calling to correct this problem they gave her attitude and said that she had to pay again for what she wanted.
Reply from UnitedSupportAnimals2025-12-11
I’m really sorry for the experience you and your mother have had – that’s not the level of service we want for any customer. Our ESA and support animal products should always match what was ordered, and you should never feel like you “paid for something you can’t use.” The way your concern was handled over the phone is also not acceptable, and we’ll be reviewing this with our team. We’d like to fix this for you right away. Please reach out to us with your full name and order number so we can look up your account, review what was sent, and make this right: 📧 [email protected] 📞 800-918-3151 Once we have your details, we can go over replacement options and resolve any billing issues so you’re not paying twice for the same items. Thank you for bringing this to our attention and giving us the chance to correct it.
It was fake I paid money and my…
It was fake I paid money and my landlord still evicted my family and fur baby
Reply from UnitedSupportAnimals2025-12-11
We’re very sorry to hear about the situation you described. After seeing your review, our team immediately reached out to your landlord to understand what happened and ensure there was no issue with your documents. Your landlord confirmed that you were never denied because of your ESA letter, and the only requirement they needed from you were your pet’s updated vaccination and shot records. Once those were provided, there was no barrier to your accommodation. We want to reassure you — ✔ Your ESA letter was authentic ✔ It was issued by a licensed mental-health professional ✔ It fully complied with Fair Housing guidelines We understand how stressful housing issues can be, and we’re always here to help clarify or communicate directly with landlords when needed. If you ever have questions or need support, please contact us at: 📞 800-918-3151 📧 [email protected] Thank you for giving us the opportunity to clear this up. We’re committed to helping all our customers receive the accommodations they’re legally entitled to.
The experience was smooth and efficient
The experience was smooth and efficient. The MD called within hours after completing the application and I received the certificate in less than a week.
It's been more than two weeks since I…
Tok a little bit of time but, I got everything
I haven't received anything to date.
Reply from UnitedSupportAnimals2025-12-09
I’m very sorry to hear you haven’t received anything yet — that’s not the experience we want for you. Your documents are typically emailed shortly after the therapist completes the evaluation, so it’s possible they were filtered into spam/junk or there was a typo in the email address. Please contact us so we can fix this right away: 📞 800-918-3151 📧 [email protected] If you include your full name and order number (or the email you used to sign up), we’ll locate your file, resend all documents, and make sure you receive everything you paid for. Thank you for giving us the chance to make this right.
Very good I liked it
Excellent customer service
The employees I spoke with were courteous, understanding & helpful. The questions they asked were meaningful & helpful to my own process.
Just a leash
Just a leash, no letter !
Reply from UnitedSupportAnimals2025-12-05
Hi there, Thank you for your review. I checked your order, and you did purchase the letter, so you absolutely should have received it. If it didn’t arrive in your inbox, it may have gone to spam or been blocked by your email provider. I’ve already requested that your letter be re-sent immediately, and we’re happy to email it to an alternate address as well. Please contact us at 800-918-3151 or [email protected] so we can get it to you right away. We want to make sure you receive everything you paid for — thank you for giving us the chance to fix this.
Freindly knowledge
My experience was amazing 10/10…
My experience was amazing 10/10 recommend
Everyone that I spoke with concerning…
Everyone that I spoke with concerning my letter were Wonderful. The Psychologist was very kind and helpful, and I also spoke to a Manager who was Great!! Thank you so very much. Anne Page :) :)
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