UnitedSupportAnimals

Thank you so much for your kind words! 🐾 We’re so glad to hear that our team was able to help you get your puppy certified and ensure everything was taken care of. Your trust means a lot to us, and we’re always here if you need any future assistance or renewals. 💙 — United Support Animals Team

We sincerely appreciate your feedback and understand your concern. To clarify — your registration is indeed valid for the life of your animal and never expires. However, the ESA or PSD letter issued by a licensed mental health professional must be renewed annually, as it serves as an active medical document verifying your ongoing need for an assistance animal. This renewal requirement is set by federal housing and airline regulations, not by United Support Animals. We send reminders each year to ensure your letter remains valid and that you stay protected under these laws. We truly value your trust and hope this clears up the misunderstanding. Please feel free to reach out to our support team at 800-918-3151 Ext 1 if you’d like us to review your account or discuss renewal options.

Hi there, Thank you for your feedback. We’re sorry to hear about your experience — that’s not the level of service we aim to provide. We’re glad to know the lady you spoke with was kind, and we’ll make sure your concern about communication is addressed. Please reach out to us directly at (800) 918-3151 or email [email protected]

Thank you for your feedback. We understand your concern, and we’d like to clarify how the process works under current law. Due to HIPAA privacy regulations and federal telehealth laws, we are only permitted to deliver official Emotional Support Animal (ESA) and Psychiatric Service Dog (PSD) letters electronically via secure email. This ensures your confidential health information and therapist’s signature remain protected. Physical copies, ID cards, or certificates are optional add-ons that can be ordered separately if desired, but the legally valid document is the PDF letter sent to your email. That letter can be printed and used for housing or travel purposes as needed. If you did not receive your email or need help downloading or printing your letter, please contact our support team at 800-918-3151 or reply to your confirmation email — we’ll be happy to assist right away. Thank you for choosing United Support Animals and for allowing us to clarify this important compliance requirement.

We’re sorry to hear about your frustration, and we’d like to clarify how our process works. All landlord and housing forms must be completed and signed by a licensed mental health provider, which is why an additional provider-signature fee applies. This ensures full compliance with the Fair Housing Act (FHA) and HIPAA privacy laws — the same laws that prohibit us from sending forms directly to landlords without your written consent. Our team can absolutely assist in having your landlord form completed once your authorization is received. Please contact our support team at 800-918-3151 or reply to your confirmation email so we can finalize it promptly. We take compliance and customer care very seriously, and we want to make sure your housing documentation is handled quickly and correctly.