If I could give more than 5 stars, I would.
Great customer service, and they made this process easy.
About UnitedSupportAnimals
Data updated- Website
- www.unitedsupportanimals.org
- Category
- Animals & Pets
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 202 reviews
- Replies to negative
- 100% (22/22)
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Is UnitedSupportAnimals legit?
UnitedSupportAnimals (www.unitedsupportanimals.org) has a 4.6 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. 88% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally kind, patient, and thoroughly knowledgeable throughout the entire registration procedure. People truly appreciate how quick, efficient, and straightforward the service is, making it wonderfully easy to secure necessary emotional support animal letters without experiencing any unnecessary stress. Some reviewers were not happy with customer support, explicitly mentioning unhelpful responses and extremely long delays when trying to resolve important paperwork issues. A few individuals additionally noted difficulties with uncommunicative representatives, unexpected poor attitude from agents, or frustrating challenges regarding strict animal travel requirements.
Auto-generated from all reviews of this business. For reference only.What people say
Knowing there’s a team of individuals…
Knowing there’s a team of individuals willing and capable of protecting people rights to have their pets Thank you 🙏 for your help!!
The experience made the process easy…
The experience made the process easy and comforting.
Did not receive my support letter
Hello, I renewed my United support letter probably close to a month ago and did not receive it after I paid $89
Unprofessional therapist and late delivery of ESA letter
The contracted therapist was impatient and irritable in his emails, & got offended when I addressed him in writing as Mr. rather than Dr. despite not clearly indicating his title in his email signatures. The ESA letter was only received several weeks later when I reached out asking for it, at which point they finally sent it, but claimed it had been previously sent on the day of the eval, even though I received no such email on the day they claimed to have sent it.
Reply from UnitedSupportAnimals2025-11-24
Hi, Thank you for sharing this, and I’m truly sorry for the experience you had. That’s not the level of professionalism or communication we expect from any contracted therapist. I apologize for any confusion about the therapist’s title and for the tone you felt in those messages. We will address this directly with that provider. Regarding the delay with your ESA letter, I apologize for the frustration. The therapist noted it was sent on the day of the evaluation, but it’s clear you never received it. Sometimes emails land in spam or fail to send properly, but that’s still on us to ensure you get your documents promptly. I’m glad you now have the letter, and I want you to know we are here to help with anything else you need. If you ever have concerns, questions, or need a new provider going forward, please let me know and I’ll take care of it right away. Thank you again for bringing this to our attention.
Love the service
How acomodating and compassionate you are!
The efficiency and ease of renewing my application
Awesome
Theser service is great and you helped me and my dog out th as no you
Thank you for all your assistance
Thank you for all your assistance. It was a very smooth process.
Your availability and assistance with…
Your availability and assistance with our loved pets. Forever thankful
Great customer service.
Superb customer service
The manager ben help me extremely I had made a mistake on my order and was afraid that I would have to reorder and pay again but he reassured me that he would take care of it and he did I am so grateful for how you guys treat your customers keep up the good work
All my questions answered plus…
All my questions answered plus information I did not know about.Steve is a good guy I will recommend him
Everything your professionalism
Everything your professionalism, and attention
Glad I purchased!
Promptly answered a question I had before I purchased. Quality of all items was excellent.
Easy and very professional
Got my dogs certified
My friend told me how to get my dogs registered under this site. I was like ok there just like the others but it turned out this site is amazing as soon as I ordered and within a week I got both my dogs certificates and cards and coolers and tags. Plus as soon as my landlord got pics from me of citificates he stopped charging me my pet rent I was paying each month. Thank you all so much.
My issue was resolved quickly
My issue was resolved quickly. By a very kind and friendly associate.
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