Vista Print is Exceptional
Vista Print is Exceptional. Professional, knowledgeable, with great support and service. Thank you for always being in our corner. Sherrie, Seabreeze Notary Services of SWFL 🌊
VistaPrint helps small business owners create expertly designed, up-to-date custom marketing – the assortment of products they need to look and feel professional, prepared and plugged in.We offer a wide range of customizable small business marketing products; real-time access to expert ideas and assistance for people who need a hand; and a simple, straightforward experience for those who know exactly what they want.When we put it all together, our customers can easily design a consistent, cohesive look that carries across their entire business, whether they operate in-store, online, on-site or on the go. With that, they can walk through a door with confidence, know they can keep up with the competition and make things happen right now.
Written by the business, not verified by us.VistaPrint USA (www.vistaprint.com) has a 4.4 out of 5 rating on OK.one, based on 146 user reviews collected here. It is listed under Business Services and its reputation is good. 85% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-27.
Reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the knowledgeable staff and design team for providing exceptional support, patiently guiding them through custom projects, and resolving minor issues quickly. People deeply appreciate the prompt assistance when handling website glitches or urgent printing needs, making the overall service remarkably reliable. However, some customers also noted occasional problems concerning product quality upon delivery. A few reviewers experienced specific disappointments, such as unpadded mailers, excessively dark prints, or desaturated photo books that did not match expectations. Fortunately, support agents often stepped in to arrange replacements or issue credits for these flawed orders.
Auto-generated from all reviews of this business. For reference only.Vista Print is Exceptional. Professional, knowledgeable, with great support and service. Thank you for always being in our corner. Sherrie, Seabreeze Notary Services of SWFL 🌊
I made a mistake on my order. I didn't notice it on the review prior to printing. VistaPrint reprinted my order at no cost. This is great service!
Thank you for your review! We're delighted to hear that we were able to reprint your order at no additional cost and help resolve the issue. It's wonderful to know that you were pleased with the service you received. We truly appreciate your kind words and look forward to assisting you with your future orders!
Thank you for sharing your feedback. We're sorry to hear that you found the print rate to be higher than expected. We understand that pricing is an important consideration, and we appreciate you taking the time to share your concerns. Please feel free to check out our current deals and promotions here: https://www.vistaprint.com/offers. We hope this helps you find an option that works best for your needs.
Ellen was incredibly helpful and so fast in helping me with my issue. I'm grateful for her service!
Thank you for taking the time to share your experience! We're delighted to hear that our care team member was able to resolve your issue quickly and provide such helpful service. Don't hesitate to let us know of any future product or design-related concerns. We're here to help.
Cristian is outstandingly helpful -He helped improve our design and update our business cards
We're delighted to hear that Cristian provided such outstanding support and helped improve your design while updating your business cards. We know how important it is to have a design that truly represents your business, and we're thrilled that Cristian was able to assist you throughout the process. We'll be sure to share your kind words with Cristian and the rest of our team—they'll be delighted to know their efforts made such a positive impact. Thank you for choosing VistaPrint. We truly appreciate your support and look forward to helping you with your future projects!
I ordered ten coffee mugs and one had a small flaw. As these are gifts I felt awkward making a choice about giving the flawed one to someone. When I contacted VistaPrint to see if the one mug could be replaced. Mediea helped and in very little time arranged to replace this mug. Thank you Mediea for excellent customer service.
We’re sorry that one of your mugs arrived with a small flaw, but we’re glad Mediea was able to assist you promptly and arrange a replacement. We understand how important it is for every item to be gift-ready, and we truly appreciate you giving us the opportunity to make things right. We’ll be sure to share your kind words with Mediea. Thank you for choosing VistaPrint, and we hope your mugs make wonderful gifts!
The ease of creating a custom product on the website, the quality of the printing and the fast turnaround make Vistaprint my number one choice. Add to that the personalized service and you will be happy you chose Vistaprint.
Thank you so much for taking the time to share such a wonderful review. We are thrilled to hear that you enjoyed our design process, print quality, and fast shipping, as well as our customer support. Knowing that VistaPrint is your number one choice means the world to us. We truly appreciate your loyalty and look forward to helping you with your next project.
I ordered a few shirts for a weekend activity. On Monday the 27th of July I ordered. I paid for express shipping. It said they were coming in on Thursday the 30th of July. On the day of arrival the estimate time changed to August 6th. They didn’t come yesterday. Now it’s saying August 10th.
Thank you for your feedback, we're sorry to hear that your shirts have not arrived within the expected timeframe, especially after selecting express shipping for your weekend activity. We understand how frustrating it is when delivery dates change and your order is delayed. We sent you a message requesting your order details, so we can review the shipment information and assist further. Please reply to that message with the requested details, and we'll be happy to look into this for you.
When I got the wedding sample pack, I was honestly impressed at the quality. I am a graphic designer & order a few wedding items a year so having the actual cardstock in my hands to show the client is a huge deal. If you are getting married, I highly recommend ordering this pack. I have also ordered items through VistaPrint & have never been disappointed. I even messed up a brochure & they made it right and re-printed it. Customer service is amazing!
We're so glad you loved the wedding sample pack and found it helpful for your design work. It's also great to hear that our customer service was able to make things right with your brochure order. We truly appreciate your recommendation and your continued support.
I'm so pleased with VistaPrint customer service. All big companies link you with AI first, and sometimes it feels impossible to get a real human! I was able to chat with a real human quickly and Jino solve my issue with a lost package swiftly! They are expediting shipping at no cost to get my brochures to me quickly. Thank you for making this a hassle free experience for the customer!
Thank you for sharing your feedback on your recent Brochure order. We are delighted to know that our customer service team was able to support you quickly and effectively. We understand how important it is to connect with a real person when resolving urgent issues, and we are glad that Jino was able to assist you with your lost package and expedite shipping at no cost so your brochures arrived in time. Your recognition of the hassle‑free experience means a great deal to us. We will ensure your feedback is shared with our team to continue strengthening both our customer support and delivery processes. We truly value your input and remain committed to providing you with reliable service and quality products for all your future orders.
Felipe from Vista Print just saved me from a costly mistake! I placed an order (which I do all the time on VistaPrint, love them) and realized I had mad an error on my design. I immediately reached out and he was able to get my design updated for me. Saved us hundreds of dollars from a mistake on my end, and didn't even have to cancel the order and reorder or anything. Everything I get from VistaPrint is high quality, and I love that I can design myself or use a designer. Overall I have always had amazing experiences purchasing products from VistaPrint and it's what I recommend people use for conference swag or business cards.
We're delighted to hear that Felipe was able to step in and help you update your design before production, saving you from what could have been a costly mistake. We'll be sure to share your kind words and recognition with him—it's always rewarding to hear when our team makes a meaningful difference. We're also incredibly grateful for your continued trust in VistaPrint. It's fantastic to know you've consistently enjoyed the quality of your products and the flexibility of being able to create your own designs or work with one of our designers. Hearing that you recommend VistaPrint for conference swag and business cards truly means a lot to us. Thank you again for your continued support. We look forward to helping bring many more of your projects to life!
Avoid this company at all costs. I placed three separate orders using the exact same file, and they failed all three times, sending me white stickers instead of clear. Order #VP_4HJNVKBM (July 12, 2026), Order #VP_14Q6FQH1 (July 17, 2026), and Order #VP_VZN72NGD (July 27, 2026). I called on four different days asking to speak with a supervisor. I was repeatedly promised a callback, but no supervisor ever contacted me. Instead of fixing their mistake, they blamed my file, claimed my case was "under investigation," after I been waiting for a month, no replacement and no refund. Their quality control is a complete failure, and their customer service is the most incompetent I've ever dealt with. Not recommended at all.
We are truly sorry about the Roll Labels you received. This is not the VistaPrint experience we want for you, and we appreciate you taking the time to share your feedback. We understand how important it is for your orders to be produced correctly and delivered with consistency. After reviewing your account, we can confirm that a support representative has already assisted you and arranged a replacement order under a new order number, which is now in transit. A separate email has been sent with the shipment details so you can monitor its progress. Please feel free to keep or recycle the item you initially received. Your feedback has been shared with our product team to strengthen quality checks and improve processes, as we are committed to ensuring every order meets the standards you expect and deserve. We truly value your patience and continued trust. Thank you for allowing us the opportunity to make this right, and we look forward to supporting your future projects with the quality and care you expect from VistaPrint.
The customer service was amazing! I had an old card I designed two years prior and their system had changed so I could not order that specific design. I hopped on a chat and the agent Bryan helped me out and manually designed my card again exactly how the old one was! He was very helpful and overall a great guy!
Not only the willingness to go that extra mile, but the patience while I did what I had to on my end. Instead of trying to push me through, Winayza took the time, and let me check on things, which is when I found my missing item.
We're delighted to hear that Winayza provided you with the patience and support you needed throughout your experience. We understand that sometimes resolving an issue takes a little extra time, and we're glad they gave you the space to check everything thoroughly instead of making you feel rushed. It's great to know you were able to locate your missing item, and we'll be sure to share your kind words with Winayza. Feedback like yours means a great deal to our team and encourages us to continue delivering thoughtful, customer-focused service. Thank you again for taking the time to recognize Winayza's efforts. We truly appreciate your support and look forward to assisting you again in the future!
Agent was very nice and helpful.
We're delighted to hear that you had a positive experience and that our agent was able to provide helpful and friendly support.
Past one I had ordered where ok but this one almost some words are cut off. They should check for the cutting line
Thank you for taking the time to share your feedback with us. We are truly sorry to hear that the text on your recent order was nearly cut off, especially since your past orders turned out well. We completely understand how frustrating this is, and we apologize for the inconvenience. At the moment, we’re unable to locate your account or order details because your email address and order number were not included with your review. To help us investigate the issue and make this right, please reply directly to the email request for more information, or send your details to us at [email protected] with the following: - The email address associated with your VistaPrint account - Your order number - A clear photo of the printed item showing where the text was cut off Once we receive your information, our team will review the cutting alignment and prioritize getting a resolution processed for you right away. We appreciate you bringing this to our attention and look forward to hearing from you so we can make things right.
Miss APPLE at Vista Print was SO KIND & HELPFUL today as I needed to modify my order, placed yesterday. I would happily work with her again at Vista Print. Please pass on my gratitude for a job WELL-DONE!
We are absolutely thrilled to hear about your positive experience with our team member! It's wonderful to know that they were so kind and helpful in modifying your order. We'll be sure to pass on your gratitude for a job well done.
Kristine my Vista Print Advisor has been great!
I am disappointed with the customer service I received today. I spent over 1 hour and 8 minutes in an online chat trying to get a very simple question answered: how to view the different shirt designs in my account and how to reorder them. Instead of receiving a clear answer, I was repeatedly given apologies and transferred back and forth without my question ever being resolved. Because the chat was not helping, I called your customer service number. I remained on hold for 32 minutes and never spoke with a representative. In total, I spent approximately 1 hour and 40 minutes trying to get assistance with a basic question, and I still do not have an answer. To answer your survey: Was I satisfied with the service? No. Were my expectations met? No. I have been trying to do business with Vistaprint, but today's experience was extremely frustrating. I hope someone will review this matter and contact me with the simple information I originally requested. Thank you, William Kondas
We sincerely apologize for the frustrating experience you had while trying to get assistance. We understand how disappointing it must have been to spend so much time seeking a simple answer and not have your concerns resolved. That said, we would appreciate the opportunity to look into this further and provide the support you need. Please update your review with additional details, such as your email address or order number, so our team can locate your account and follow up appropriately. If your request is urgent, and you need immediate assistance, please don’t hesitate to contact our Customer Support team directly at: https://www.vistaprint.com/customer-care/help-center/. We're here to help!
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