VistaPrint helps small business owners create expertly designed, up-to-date custom marketing – the assortment of products they need to look and feel professional, prepared and plugged in.We offer a wide range of customizable small business marketing products; real-time access to expert ideas and assistance for people who need a hand; and a simple, straightforward experience for those who know exactly what they want.When we put it all together, our customers can easily design a consistent, cohesive look that carries across their entire business, whether they operate in-store, online, on-site or on the go. With that, they can walk through a door with confidence, know they can keep up with the competition and make things happen right now.
Written by the business, not verified by us.VistaPrint USA (www.vistaprint.com) has a 4.4 out of 5 rating on OK.one, based on 146 user reviews collected here. It is listed under Business Services and its reputation is good. 85% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-27.
Reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the knowledgeable staff and design team for providing exceptional support, patiently guiding them through custom projects, and resolving minor issues quickly. People deeply appreciate the prompt assistance when handling website glitches or urgent printing needs, making the overall service remarkably reliable. However, some customers also noted occasional problems concerning product quality upon delivery. A few reviewers experienced specific disappointments, such as unpadded mailers, excessively dark prints, or desaturated photo books that did not match expectations. Fortunately, support agents often stepped in to arrange replacements or issue credits for these flawed orders.
Auto-generated from all reviews of this business. For reference only.I made a mistake with my business cards, a QR code didn’t work. SARAH H, helped replace them for free and helped me correct the errors. She even confirmed the QR worked on her personal device. I can’t recommend enough
The representative that I spoke to was extremely helpful and very kind! He was able to assist me with my design and uploaded different graphics from Vistaprint unto the project. He never got annoyed or inpatient with all the items he assisted me with on the contrary he continued to ask if there was anything else he cud assist me with!!! Vistaprint has always had very helpful, kind agents assisting. Joe by far seemed to be the best!!! I commend Vistaprint for the training they give but also those that they hire to help the consumer!!! Hats off to Joe. May he be elevated within the company to mgmt level. Ty again Joe!!!
Thank you for sharing your feedback on your recent Foam Boards order. We are thrilled to hear about the outstanding support you received from our representative, Joe. It is wonderful to know that he was extremely helpful, patient, and kind while assisting you with your design and uploading graphics. We truly appreciate your recognition of his professionalism and dedication, and we commend the way he continued to offer assistance and suggestions to ensure your project turned out as you envisioned. Your comments will be shared with our team to acknowledge Joe’s excellent service and to continue strengthening the level of care we provide to all customers. Feedback like yours helps us reinforce the importance of both training and hiring representatives who go above and beyond to support our customers. We value your trust in VistaPrint and remain committed to delivering professional-quality products and service. We look forward to supporting your future projects with the same level of care and excellence.
Ryle was available and immediately saw a way to soften an issue. I am pleased with the customer service. Thank you.
We're pleased to hear that we could help with getting the issue you were having resolved.
The worst experience!😡 I only ordered 50 poly mailers and it took them a whole month to print them. When I finally got my order it was terrible. I ordered padded poly mailers and these weren’t padded. The printing was the worst. Very pixelated. Super cheap looking. It looked absolutely nothing like the samples they show. Obviously they have AI generating their sample images. It was such poor quality that I immediately called to get a full refund. As soon as the customer service guy saw the photos he refunded my order. Don’t waste your time with Vista’s terrible, cheap subpar printing. All you keep is your frustration.
Thank you for sharing your feedback with us. We are deeply sorry for the delay in receiving your order and for your disappointment with the quality of your poly mailers. Delivering high-quality products that match your expectations is our top priority, and we sincerely apologize for the pixelated printing and incorrect material you received. We are glad to hear that our Customer Care team was able to review your photos and process a full refund right away. We appreciate you bringing this experience to our attention, as your feedback helps us address quality and production issues with our team.
Their customer service is top tier! Mediea really assisted me well and solved my issues as soon as possible. 10/10!!!
Thank you so much for the fantastic review. We are delighted to hear that Mediea provided you with top-tier support and resolved your issue so quickly. We will be sure to pass your 10/10 shoutout along to her. We look forward to assisting you again with your future projects.
I had greeting cards printed. 15 cards, packs of 10 each. I was given a choice of complementary envelopes. There was NO size given for the envelopes but the image paired with my cards and looked like they would fit my cards. I chose the V shaped envelopes for 2 of the cards and the straight line shaped envelopes (on the back) for the rest (13 cards) of the cards. The V shaped envelopes fit the cards perfectly. The other envelopes are at least 2 inches too big. Vistaprint website recommended and automatically paired those oversized envelopes with my card size without telling me that they were oversized and there was NO size given. I contacted Vistaprint and they will not replace the oversized envelopes since they were complimentary. There was NO size given, just pick out your free envelopes at check out kind of thing. The issue isn't that the envelopes were free—it's that the recommended product wasn't appropriate for the cards I purchased. I asked for those envelopes to be replaced with the V shaped envelopes that DO fit my cards. I have already talked with a person on chat and they will not replace them. They offered a $10 credit for future orders. I'm VERY upset about this. There is nowhere near me to buy them and I needed them today. I'm angry and I cannot in my best conscience use Visatprint again in the future. I feel screwed over.
We regret to hear that you were not happy with the size of the envelopes received and apologize for any inconvenience caused. This is not the experience we want you to have and are sorry our team was not able to provide a more favorable resolution. We will have this feedback passed on to the relevant team for review.
I had a last minute change to a business mailing after submitting my order. I contacted Customer Service through Chat and was connected to Neslyn S, who promptly pulled up my order and facilitated the change. Not only was the change approved but also at no charge to me. Thank you very much for this stellar customer service!
VistaPrint Chat Customer Service is shocking, more 40 min with 3 reps: no one can solve the simple request to "change of shipping address" before an order is shipped?
We're very sorry to hear that you were not happy with the level of support received from our chat team and apologize for any inconvenience this may have caused. In reviewing your account, we're seeing that you were able to get the matter resolved. Please note that after some time has passed, the shipping address cannot be changed on an order. It would be required that the order is canceled and redone with the correct address.
Incredibly please with the professional expertise of the designers which I always need to use as I make frequent changes. Customer service is outstanding when I needed a correction. This will always be my go-to company for business cards.
We're delighted to hear that our design team and customer service have consistently provided the support you need. We truly appreciate your trust in us and are honored to be your go-to choice for business cards.
Whatever you are paying Gabby J, you should pay her more. Her customer service and support were spot on. She understood my issues (3) and resolved each one with courtesy, knowledge, accuracy, and promptness which resulted in 100% satisfaction from me. Becaue of her responses, I am more confident to go ahead with my order. Thanks Gabby J!
Thank you so much for your incredible feedback! We’re thrilled to hear that Gabby provided such exceptional customer service and was able to resolve all three of your concerns. Knowing that her support gave you the confidence to move forward with your order is the highest compliment we could receive. We’ll be sure to share your kind words with Gabby and her team.
I had such a great experience with VistaPrint! After I had already placed my order for my husband’s barber business cards, I realized I wanted to make a few changes. I reached out through the chat, and the representative went above and beyond to help me update my order. The process was quick, easy, and the customer service was exceptional. This is just the beginning of my husband’s barber career, and having a company that truly cares about its customers means so much. We’ll definitely be ordering from VistaPrint again as his business grows. Thank you for making this experience so smooth!
Thank you for sharing such a wonderful review. We are honored to be part of the beginning of your husband's barber business journey. It is great to hear our Customer Support team was able to assist with updating your order quickly and make the process as smooth as possible. Your kind words mean so much to us, and we truly appreciate your trust. We look forward to being part of the journey as business continues to grow. Wishing you both every success!
Great Service, they were able to help me do a redesign of a project and also correct mistakes. Their service is Excellent!!!
Thank you for your review submission. We're so happy you had an amazing experience with customer care, and we look forward to doing business with you again. Thank you for ordering from us again.
Ordered a custom flag for our company. Customer service was awesome, verifying the design would work. Great that they have an interactive mockup template for visual reference. 4 stars would be 5 if the flag base hardware wasn't missing a screw - also it would be amazing if they had a Canva integration so I didn't have to go back and forth (altering then downloading our design)
Joan was very, very helpful! She answered all of my questions and made my card design go smoothly!
Thank you for sharing your feedback! We’re delighted to hear that Joan was very helpful and was able to answer all of your questions, making your card design experience smooth and enjoyable. We’ll be sure to share your kind words with Joan and the team.
Alex is the most amazing design specialist and an exemplary employee! She listens, understands, is intuitive, and delivers efficiently and effectively. Most of all she is patient! She deserves a promotion!
We are delighted to hear you had such a positive experience with our Design Services team. It is great to know you received attentive, patient, and efficient support throughout the process. We truly appreciate your kind words and will be sure to share your feedback with the team. Thank you for choosing VistaPrint!
Cynthia is always there when I have a question and is quick to respond with a solution. I appreciate her support always!
We're delighted to hear that Cynthia has consistently provided you with quick, helpful support. We'll be sure to share your kind words with her, as they'll mean a lot. We truly appreciate your continued support and look forward to assisting you again.
I've worked with VistaPrint for the past 10 years, and I'm a rank amateur at design. I seem to always need assistance in my designing, and I always speak with the nicest people at VistaPrint who are always so helpful. Today, I was helped on the Chat line by Angel C.
Thank you for being a loyal customer for the past 10 years. We are delighted to hear our Customer Support team has consistently been there to help bring your designs to life. It is wonderful to know you have always received friendly and helpful assistance. We truly appreciate your continued trust.
John Clemente was very kind and patient. I noticed a few mistakes after submitting my order, and John was able to extend a one-time courtesy to assist and correct this for me. John’ customer service was impeccable!
I just love Vistaprint. I've used them for years and they do such a great job on my projects. I have a little antique shop and they use my logo and have done business cards, thank you notes, how to shop cards, etc Their customer service is fabulous! I'm not great with graphics and their customer service helps me get it done. They are so professional, quick, patient and follow up. I honestly couldn't find a better personal assistant than Vistaprint. I don't know how I could do what I do without them. Thank you! Rebecca Savage
Thank you so much for taking the time to share such a wonderful review. Hearing how much VistaPrint has supported your antique shop over the years truly brightens our day. We know how much heart goes into running a small business, so knowing our team feels like a trusted partner for your business cards, thank-you notes, and custom cards means the world to us. Helping bring your vision to life is always a pleasure. We deeply appreciate your loyalty and kind words. We look forward to helping you with many more projects for your shop in the future!
Somehow this company allows you to log in under 1 account from multiple countries, but you cannot transfer your projects between those countries. So I spent 20 hours creating a 100 page photobook and now I can't have it shipped because their photo editors are different in different countries. HORRENDOUS PRODUCT
We are deeply sorry for the immense frustration and inconvenience you experienced after spending hours creating a one-hundred-page photobook, only to find out that you cannot ship it because the photo editors differ across regions. We understand how exhausting it is to lose that much time and effort. We would like to explain why our system functions this way, as allowing customers to log in under a single account from multiple countries is necessary so that you do not have to create and manage multiple separate accounts for each locale you visit. For future projects, we recommend noting your correct locale before beginning your design work to ensure full compatibility with shipping destinations. We are happy to assist with the recreation. A request has already been made for your order details so that our team can review your account and investigate further. You can also find additional guidance by visiting our help center at https://www.vistaprint.com/customer-care/help-center/. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via our live chat portal on our website or calling 1.866.207.4955.
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