VistaPrint helps small business owners create expertly designed, up-to-date custom marketing – the assortment of products they need to look and feel professional, prepared and plugged in.We offer a wide range of customizable small business marketing products; real-time access to expert ideas and assistance for people who need a hand; and a simple, straightforward experience for those who know exactly what they want.When we put it all together, our customers can easily design a consistent, cohesive look that carries across their entire business, whether they operate in-store, online, on-site or on the go. With that, they can walk through a door with confidence, know they can keep up with the competition and make things happen right now.
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Is VistaPrint USA legit?
VistaPrint USA (www.vistaprint.com) has a 4.4 out of 5 rating on OK.one, based on 146 user reviews collected here. It is listed under Business Services and its reputation is good. 85% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-27.
What reviewers say
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Reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the knowledgeable staff and design team for providing exceptional support, patiently guiding them through custom projects, and resolving minor issues quickly. People deeply appreciate the prompt assistance when handling website glitches or urgent printing needs, making the overall service remarkably reliable.
However, some customers also noted occasional problems concerning product quality upon delivery. A few reviewers experienced specific disappointments, such as unpadded mailers, excessively dark prints, or desaturated photo books that did not match expectations. Fortunately, support agents often stepped in to arrange replacements or issue credits for these flawed orders.
Auto-generated from all reviews of this business. For reference only.
Natalie is the BESTestEST! Great Service always! Very pleasant and helpful when trying to navigate what's best for my product based business. I ordered boxes of many sizes for the second time, also bags the previous time. Which my customers absolutely love! Other vendors approach me about where I received my business cards too.
Reply from VistaPrint USA2026-08-05
We're thrilled to hear that Natalie provided such great service and helped you find the best options for your business. We truly appreciate your continued support and are excited to be part of your brand's success.
I am very disappointed with Vista Print and the absurd price increase, accompanied by the 10% reduction in discount offered to Military.
I placed an order in May of these year and paid ( with a 20% military discount) $35.52 for it. Today I reordered and my new total was $126.90 (after 10% military discount). While I appreciate the fact that we are even offered a military discount, the steep and sudden $91.38 increase in product price is way too much. I chatted with John and there were no promotional prices or other discounts at the time of my previous order, and he could not understand the increase either. But neither could he assist me with ordering.
It is very saddening to me, as a Milspo Small Business that I will probably have to find another company to order from. I liked Vista Print, but this just feels like a slap in the face.
Reply from VistaPrint USA2026-08-05
Thank you for bringing your experience and concerns to our attention. We sincerely apologize for the frustration and disappointment caused by the pricing difference on your recent reorder and any confusion regarding your discount.
We would like to clarify that our Military discount offers 10% off on orders for eligible customers. To help us thoroughly review what happened with your previous and current order pricing, we have sent a request to obtain your account and order details. Please reply to that request with your information so our team can further investigate this situation and work to provide a proper resolution.
We truly appreciate your past business and your service to our community, and we hope to have the opportunity to make this right for you.
I love Vista Print!! Great service. Their online design tool is great and love that they ship so promptly using UPS
Reply from VistaPrint USA2026-08-05
We're delighted to hear you enjoy our design tools, service, and prompt shipping. We truly appreciate your support and look forward to helping with your future projects!
The customer experience was second to none.I wanted a wedding gift surprise card to match my daughter’s wedding invitations and order of service. I designed it myself but when I came to purchase it, there was only an option to buy 10! I contacted VistaPrints customer service and Ines was amazing, resolving the issue and helped make numerous additions/deletions and formatting changes, as I kept changing my mind! Nothing was too much trouble, timely professional responses and I got exactly what I wanted. Thank you so much for your patience and understanding……such an excellent service!
Reply from VistaPrint USA2026-08-04
Thank you for sharing your wonderful experience! We are delighted to hear our Customer Support team was able to help bring your special wedding surprise card to life. It is great to know every change and adjustment was handled with patience, professionalism, and care, ensuring you received exactly what you envisioned. Your kind words mean so much to us, and we truly appreciate the opportunity to be a small part of such a memorable occasion.
I have been using VistaPrint for 20 years, and have never had any problems. However, on my order yesterday, I was given a 13-Aug delivery date as I was checking out and selecting my delivery options. Upon payment, that date instantly changed to 18-Aug - an unacceptable time of over 2 weeks. I immediately attempted to contact customer support. Surprise! There is none! I got put on some fake call-back list with a promise that I would receive a call within 5 minutes. It is the next day now, and I still have heard nothing from them! I am very disappointed.
And NO, it is a lie to say that a representative contacted me. I have spoken with NO ONE except your useless chatbot, despite calling and being assured I was on a call-back waitlist. The only thing sorted out is that I canceled the order without having any opportunity to speak about other delivery options.
Reply from VistaPrint USA2026-08-04
We're sorry for any confusion caused with the delivery date on the order made and can understand your disappointment. In reviewing your account, we are seeing that you were able to speak with a representative who explained the reason for the date change and also assisted with getting the issue sorted.
Vistaprint plays a pricing game and places significant shipping charges on the back end. Today it 10%, tomorrow 30% and reaching out to address just gets you -I’m sorry. That is a tough way to run print jobs for a business. Then shipping is $11.99 for 10 days out but agree to $30 or $40 for a week to few days. Hard to think they can keep loyal customers with this game.
Reply from VistaPrint USA2026-08-05
Thank you for bringing your concerns to our attention. We are truly sorry to hear about your frustration regarding our product pricing and shipping rates, and we completely understand how important clear, predictable pricing is when running a business.
We want to look into your experience more closely. We have submitted a request to obtain your account and order details so our team can further review the specific pricing details, provide insights into what occurred, and work toward a proper resolution for you.
Please respond to that request with your details at your earliest convenience so we can assist you right away. We appreciate your feedback and hope to have the opportunity to serve you better.
Melanie assisted me and did a great job. We recived the help we needed and our designs done. Looks great!
Reply from VistaPrint USA2026-08-04
Thank you so much for your kind feedback! We're delighted to hear that Melanie provided you with the support you needed and that you're happy with your designs. We'll be sure to share your wonderful comments with Melanie and the team.
VistaPrint's hire-a-designer program made my exhibit work
VistaPrint's hire-a-designer program was essential for visualizing a complex graphical concept, and realizing it in very large format as the major visual element of my exhibitor booth -- and at a very reasonable cost. Nikko was very patient and creative.
Reply from VistaPrint USA2026-08-04
Thank you for sharing your experience with us. We're pleased to hear that you were happy with the design created for you by our team member.
Prices are getting to high, I used to go to Vista print for good quality and prices were reasonable. I tried to reorder a 10 ft flag I purchased 2 years ago and it went up double to $284. Thats to much of an increase in price
Reply from VistaPrint USA2026-08-04
We're sorry to hear that you're not happy with the cost of the products on our site and can understand your disappointment. We'll have this feedback passed on to the relevant team for review.
My Vistaprint rep, Will, was so helpful and accommodating. I messed up on an order and he helped to get it fixed right away. I highly recommend using Vistaprint.
Reply from VistaPrint USA2026-08-04
We're delighted to hear that Will was able to assist you and make the process smooth. We appreciate your recommendation and are grateful for your support. We look forward to helping with your future projects.
Thanks for contacting us. We'd be happy to look into your product or service-related concern and will be emailing you to gather more information in this regard.
The customer support process was incredibly easy. I received a call within minutes and was connected with Christian, who helped me edit my designs and prepare them for print without needing to involve a separate design team.
Christian was patient, kind and extremely helpful throughout the entire process. He took the time to work through each adjustment with me and made sure I felt confident in the final designs. He truly made the experience a great one, and I would definitely use VistaPrint again.
Reply from VistaPrint USA2026-08-03
Thank you for taking the time to share your experience with us. We're very happy to hear that you're pleased with the level of support received from our team member.
If you are a professional looking for high-quality business cards, this is not the right place. I paid for a design and ordered their premium plastic business cards, but the quality was extremely disappointing. They sent them to me twice, and both times the quality was the same and did not meet my expectations.
Additionally, after paying for a design, you do not truly have ownership or full access to your design unless you continue ordering through them. In my opinion, this is a very unfair practice and feels misleading to customers.
Reply from VistaPrint USA2026-08-04
We're truly sorry to hear that your premium plastic business cards did not meet your expectations, even after we provided a replacement. We understand how disappointing this must have been, especially when you were expecting a premium-quality product.
We appreciate you giving us the opportunity to make things right, and we're sorry that the replacement did not resolve your concerns. Please know that we take feedback like yours seriously, and we will share your experience with our Quality Team for further review to help improve our products and processes.
Regarding your concern about design ownership, we understand why this may have been frustrating. Once a design is created in our Design Studio, it can be accessed through your account for future orders. You also have the option to download a PDF proof of your design before placing your order, which can be saved for your records. We apologize if our design and file access options did not meet your expectations, and we appreciate your feedback as we continue to evaluate ways to improve the customer experience.
If there are any unresolved concerns regarding your order or if you would like us to review your experience further, we kindly ask that you contact our Customer Care team. We'll be happy to look into your order in more detail and explore the available options to assist you.
Excellent Customer Service & Equally Fantastic Products
I have been a customer of VistaPrint for a long time and have never had an issue with an order until recently;
Shantell resolved my problem immediately without question and was very informative on how I can further market my business.
When it comes to marketing materials for your business, VistaPrint is second to none.
I highly recommend anyone interested in giving them a try.
Excellent customer service;
A+++++++
Best Regards,
Alejandro
Reply from VistaPrint USA2026-08-04
Thank you for being a loyal customer. We are delighted to hear that, although you recently experienced an issue with an order, our Customer Support team was able to resolve it quickly and provide helpful guidance on marketing your business. Your continued trust, recommendation, and kind words mean so much to us. We truly appreciate your support and look forward to helping your business grow for many years to come.
Really wonderful service quickly updating a QR Code on a trifold brochure that had just commenced production. Vistaprint allowed us to catch it and Jackielyn was really nice also. Awesome service.
Reply from VistaPrint USA2026-08-04
We are delighted to hear our Customer Support team was able to help update your QR code, even after production had begun, and make the process quick and seamless. It is great to know you received the friendly service you deserved.
I needed some work on a signage project, and Angel C made it perfect for me! People like this is why i continue to do business with Vista Print! Thanks again!
Reply from VistaPrint USA2026-08-03
We are so happy to hear that our team member was able to make your signage project perfect! Thank you for your continued business.
I couldn't find my own copy of an image I uploaded 3 years ago. I reached out to design services and they were able to help me locate it. I still couldn't download it, so they emailed it to me. This is service above and beyond the call of duty. This is the kind of help that keeps me coming back to VistaPrint. They always help me get what I need!
Reply from VistaPrint USA2026-08-03
Thank you so much for sharing your experience! We're thrilled to hear that our Design Services team was able to help you locate your image and provide the support you needed. We truly appreciate your kind words and are happy to know that our team's dedication and willingness to go the extra mile made a difference.
I ordered business cards and did not like how they came out. The font was way too small and hard to read. Mikaela from customer service was amazing and helped me edit the design and sent a courtesy replacement with no charge. Very thankful for VistaPrint’s service and being great with their customers!
Reply from VistaPrint USA2026-08-03
We're sorry to hear that your initial order didn't meet your expectations. We're glad our customer service team was able to assist you with the design and provide a satisfactory resolution.
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