San Francisco - User Reviews and Recommendations of Top Restaurants, Shopping, Nightlife, Entertainment, Services and More at Yelp
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Yelp (www.yelp.com) has a 1.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. 83% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-08-30.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. People reported consistently negative experiences concerning the business's pricing structure and the performance of the company's official website. Furthermore, there is a general sentiment that the organization provides poor service throughout customer interactions.
Conversely, a small portion of people felt the service provided was first-class, noting instances of proficient work in various fields. Some consumers were satisfied with the professionals they interacted with, describing staff members as friendly, professional, and capable of detailing services thoroughly.
Auto-generated from all reviews of this business. For reference only.
Wonderful breakfast - cooked to individual order from a menu. HOWEVER - BIG HOWEVER:
This place completely closes at night. There is no one running the show. If you have an early flight - you're screwed because although they will check you out early. The elevator is locked up from 1 to 7 AM.
1. You can check out early. However
a. The elevator is locked up from 1 - 7 AM.
b. SO IS THE STAIRWELL ON THIS 12 Story Building. Note, I didn't check any other floor, but the stairwell door on the second floor, yes from the inside, was locked. I would strongly suggest the legal enforcement officials of the Building Standards Act and the Fire Service Act of Japan check this situation out.
This situation means there is no way for you to leave the hotel to catch an early flight. We discussed this concern with the mgt and they said they would send someone in ("a girl") to unlock the elevator, allowing us to get our bags out of the room and leave in at 5 AM which is what we wanted.
The hotel staff acted as though it was really unusual for them to have people that needed to check out early. Really? No one stays there that needs to catch an early flight? I could hardly believe it! Like I said earlier, they had to make a special arrangement for "a girl" to come in and let us out.
By this time they had lost my confidence, I was supposed to stay in limbo the entire evening and night and hope the "girl" makes it in. There was no relaxation in that thought, so I checked out availability in the Sansui, a sister hotel, and moved my wife, my eight pieces of luggage and myself there, just so I could relax a little before my long journey back to the States the next day.
Very frustrating. Yelp used to be a site that you could rely on when you had the need to give a review about something. Not any more. Since it like most sites now rely on algorithms instead of human involvement. Most reviews don't get published. If you do too many negative reviews the system flags you. So even if your reviews maybe negative you're denied a forum for rating an entity whether it be a business or even mental health center. If you are being judged by artificial intelligence and that is the criteria for judging whether someone or something is legitimate then nothing will ever come to light and businesses and facilities will never be held to a higher standard or accountable.
JBU Shoe Company did not stand by their product.
I purchased a pair of shoes in October, 2025. In March, 2026 the sole separated from the shoe. The company claimed that the shoe was "out of warranty" and refused to refund or replace the shoe. I purchased the shoe for $75. I am extremely disappointed in the policies of JBU and think that they should stand by their inferior product.
I complained that someone had left a negative review about my small business and that it was unjust because it was a person that didn't like me personally and had a vendeta. The review had nothing to do with my business. It was only a personal attack against me. When I asked if it could be removed, the agent stated that I had to pay, by paying a membershipt fee. That way I could get any review removed in the future instantly. They wanted me to pay them to remove reviews. What is the point of this website if they are dishonest and biased to those to pay?
Maytag service directed me to VIA Appliance Repair to fix my Washing Machine. It was throwing an error code that I gave to the service technician when I made my appointment. They ordered a part before ever looking at my machine and cancelled my appt without notifying me. They rescheduled the appt for a week later when the part came in. The technician came and replaced the part, but it did not fix the problem. He diagnosed the issue and informed me that I needed a different part. I paid a total $331.33. He came back a week later with the new part. He installed the new part, but again it did not correct the problem. He then advised me that the issue could be any of several other parts, but he was not sure. He wanted me to pay for another part, wait another week, and let him "try" that. He could not tell me with any degree of certainty that this next attempt would fix my issue. In fact, he told me it could be one of several other parts including possibly the mother board. Part of the $331.33 I paid was a $139.00 Diagnostic fee. Since they never diagnosed what was actually wrong with my washing machine, I believe they owe me $139.00, however, VIA has told me that fee is non-refundable. The technician was very nice and polite, but he was not able to diagnose the issue, nor could the several individuals he called. They just wanted to keep trying new parts (by the way they won't order parts unless you pay for them in advance). Beware of this company. They claim to repair many appliances but all they are really doing is looking at a tech manual and attempting to diagnose your issue, they are not specialists in anything! Buyer BEWARE!
Constantly trying to charge for this and that, things as simple as logos are behind a paywall. Then, there is people calling me from yelp asking for me to pay 15 dollars a day so I can help my kids and this and that.. Evil company.
"I am a business owner and Yelp has completely failed me. A vendor I hired — who was NEVER my client — posted a retaliatory fake review on my business profile after I refused his offer to pay me to change my honest review of his services. I reported this to Yelp with full details. They told me they would handle it. They didn't. My follow-up contacts were ignored. Yelp recently updated this fraudulent review in 2026 — actively refreshing false content they were already notified about. When I formally requested removal, they denied it with no valid explanation.
As a business supporting other businesses, you would think Yelp — a platform that exists solely on the credibility of reviews — would understand the importance of due diligence. With over 6,000 negative reviews and a 1.2 rating on their own platform, clearly they don't. They are failing the very businesses they claim to serve by allowing unverified, retaliatory reviews to remain posted without proper investigation. Yelp does not protect legitimate businesses from outside parties who have zero client relationship with that business.
I am now escalating to the FTC, BBB, Ohio Attorney General, and CFPB. Businesses beware — this platform will allow anyone to damage your reputation with zero accountability and zero consequences."
I recently posted a review online and it was a legitimate review and truthful. When you review a company then it is your experience and whether it is a good or bad review a business owner should not come back to you confronting you in any way that is unprofessional. I had a business owner not only reply to my review online but to message me as well through email saying that I was bashing her company online and was nagging me for information as to who the experience was referring to. Yelp is a waste of time and there are reviews that are rated at 1 star with the customer's experience and yet those reviews are not targeted by some crazy rude response online. Fair practice is when you're not doing your job as a business then you need to shut down your business.
The reason for this review is to bring to the public's attention the poor business practices and scandal around the leasing terms of a company called Koalifi.
Each month I continue to have automatic deductions come from my bank account and pay additional credits to pay off a lease.
There happens to be a payment error that continues to occur. For example; On May 15th, I had a scheduled payment come from my bank account in the amount
of $190.10. I then made a secondary payment in the amount of $700.
I took a screenshot of the payoff amount on the 15th which showed a payoff amount of
$489.69. (see screenshot below or above).
Today, on May 18th my account shows a payoff amount of $756.72.
This type of thing has been happening month after month. I'm hoping that they will please correct this error immediately.
I've written emails to their email and attempted to use their chatbot to no avail. I spoke to a live person by phone but they absolutely do not know what to do.
I am deeply disappointed with how this platform operates. They routinely filter out legitimate, detailed reviews from real customers while leaving questionable ratings untouched. Their algorithm lacks transparency and actively hurts community trust. Navigating their customer support provides no real help or resolution. I am switching to alternative platforms that offer better transparency and fairness.
Yelp won’t delete bad reviews unless you are a big corporation like safelite. I’ve reviewed them 3 times (negatively) and my review doesn’t post, make sense they give them all the leads.yelp you suck
It seems Yelp is simply a sales lead tool and spam generator.
It seems Yelp is simply a sales lead tool; my most recent posting for businesses to contact me ignored the request I made and simply messaged me to offer their services; many of the providers didn't or couldn't provide what I had asked for, they were simply reaching out to try and sell me what they had to offer in spite of my very specific request. The replies were basically spam messages.
I wrote a completely accurate review on Yelp early in 2025. Since then I check to see if it is still up: because I'd like others to not lose thousands of dollars and not get what they paid for. Tonight I see that my review of Coatney and Sons mobile home movers is listed as 'Not Recommended'. And that now two other people have had extremely similar (same) experience. Also, there is a message box highlighted on their page and when I click it, I see that one of them reached out to me asking for communication. I got no email from Yelp, and the message is from many months ago. But I call the lady and it's the same story. They lost thousands and got no setup whatsoever. Yelp is absolutely useless! Why? Are they getting a cut from what Colin Coatney steals from people?
Yelp is horrible. I had an issue with wanting change my business web address and phone number wanting to update it. I updated it in my business profile, then went back the next day to find it hasn’t been changed and they locked my business profile, letting me know I had to call for customer support. I have called every day for almost a month now and no help this business bullies you into having a business listing due to some reviews that clients had posted even though I did not want my business phone number public. I run a very small salon and only advertise by word of mouth. They told me it’s not up to me it’s public info. Even though I don’t take walk ins and I’m not a public business. They are bullies and offer no help. Being worse the customer service people cut you off mid sentence and one hung up on me. They offer horrible customer service and are just flat out a company that shouldn’t be in business.
Yelp gives 5-Star Rating to company whose owner harasses and intimidates African-Americans.
Yelp! refuses to factor in negative reviews of DLE Contracting (of Clarksville, TN), whose owner Dalton Levi Eatherly regularly livestreams himself harassing random African-Americans in Nashville, TN, and pointing a loaded gun at them when they react. An African-American family who used this company, based on Yelp's 5-star rating, could literally be endangering their lives. Yelp! must be BOYCOTTED, until they value the lives of people of color as much as the "free speech" of racist contractors.
This company does not respond to emails. There doesn't appear to be more than one or two people in customer service, consequently there is no customer service.
Carvana in Texas offers to sell and buy cars ONLINE without the hassles associated with selling a used car to a dealer. I am selling a 2014 one owner luxury sedan with 35,000 miles in like new condition. However I am disabled and unable to provide Carvana with the uploaded documents required to sell this exceptional vehicle. Carvana has posted a beautiful and well organized website that offers buyers and sellers a simple online transaction process. What is missing from the Carvana business model is the human contact necessary to discuss the unique and special needs of potential clients.
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