San Francisco - User Reviews and Recommendations of Top Restaurants, Shopping, Nightlife, Entertainment, Services and More at Yelp
Yelp (www.yelp.com) has a 1.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. 83% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-08-30.
Most reviewers were let down by their experience overall. People reported consistently negative experiences concerning the business's pricing structure and the performance of the company's official website. Furthermore, there is a general sentiment that the organization provides poor service throughout customer interactions. Conversely, a small portion of people felt the service provided was first-class, noting instances of proficient work in various fields. Some consumers were satisfied with the professionals they interacted with, describing staff members as friendly, professional, and capable of detailing services thoroughly.
Auto-generated from all reviews of this business. For reference only.I left a review on yelp for a business that I do not recommend. I left a one star review and an explanation for that one star and yelp will not post my review. It is actually not shown and is labeled as a "not recommended" review because it is a bad review. I never realized that yelp will only ever post the good reviews and hide the bad reviews, the honest reviews. Yelp needs to be taken down.
After years of sales people from yelp telling me that their algorithm was the reason half of my 5 star reviews were hidden, a new sales guy called and admitted they hide them if you don't advertise with them. They are extortionists and there should be a class action lawsuit against them..
Fraud. Tricky ways to save customers credit card. Do not provide your card details or you will get charged and it's nightmare to get refund and get your card removed. Complication user interface to find how to stop your campaign. Do not allow to change or remove your credit card. It took hour for me to find how to stop the ad which didn't gave me a penny of business and I end up paying $600 plus. They offered a seutp call which I never received. Even after requesting to remove the credit card they never removed it. I asked for refund and the reason why I have never been contacted for the service I was offered and they never responded on that. Don't get in to the trap of Yelp. Go for Google Ads. They provide instant support on video call and it is worth it. I spend around 2 hours on call to get my card removed. They will call you to provide some support and ask you to put the ad on hold and then they will not provide support and according to their policy the ad campaign will get unhold and your get started charging on your card.
Yelp's signup process sucks. They wasted 20 minutes of my time trying to figure out that I'm not a robot. i'm pretty sure the reviewer was a robot because it was an idiot
Worst company I have ever had to deal with. They destroyed my public image on purpose and for no reason. Absolutely disgusts me that a business could be this horrible. I dont recommend and i would give zero stars if it was possible. There is literally nothing good to be said about thier practices or the people who work the phones. They hid 10 good reviews from the public only showing my 1 bad review bring my stars down from 5 to 3.7 because I wouldnt spend any money with them to advertise.
When a platform allows questionable reviews to remain after credible evidence is provided, it undermines confidence in all reviews on the site, not just the disputed ones. My concern with Yelp is not whether businesses receive positive or negative reviews, but whether the platform consistently verifies that reviews come from actual customers. In my case, a review was posted by someone located thousands of miles away from my service area. After I reported it and provided details showing the reviewer could not have been a customer, Yelp removed the review. However, the same individual posted another review shortly afterward, this time simply claiming "I hired this company," and that review remained visible despite the same underlying concerns. This experience left me questioning how thoroughly Yelp investigates disputed reviews and whether businesses receive fair consideration when there is evidence that a review may be fabricated. A review platform is only as trustworthy as the accuracy of the reviews it publishes, and I expected a higher standard for verifying customer experiences.
Total Wireless owes me a refund. They have the phone, unopened since June 6,2026. When I called the first time I was told 4 - 5 business days. Waited and then it went to 30 days. Now it supposed to be 10-14 days. Customer service is a joke.
Sleeves too short, and colors are not what is promised. Also they will not communicate when you have a problem. Sent three communications to customer service didn't get any response. Terrible Company!!!
My Experience With Yelp Advertising – A Warning for Small Business Owners I am sharing my experience so other small business owners can make informed decisions before signing up for Yelp advertising services. I was contacted by a Yelp representative and was assisted with setting up an advertising account. During this process, I provided payment information. However, I was never provided a contract by mail, never received a signed agreement, and, to the best of my knowledge, was never emailed any advertising agreement or terms and conditions. Yelp offered promotional advertising credits as part of the account setup. During the advertising period, I began receiving messages that I believed were not resulting in legitimate business opportunities. In several instances, messages would be received, but after responding, there was no further communication. This raised concerns for me regarding the quality of the leads being generated. Because of these concerns, I made the decision to cancel my Yelp advertising account. I have documentation showing that the account was canceled, and Yelp’s own records acknowledge the cancellation date. Despite the cancellation, I was later charged $863. I disputed the charge and attempted to resolve the matter directly with Yelp. Unfortunately, I was unable to obtain a satisfactory resolution through customer service. I subsequently filed a complaint with my state’s Attorney General’s office. Yelp responded to the Attorney General’s inquiry, but I remained dissatisfied with the company’s position and explanation regarding the charges. Throughout this process, I repeatedly requested clarification regarding the basis for the charges and any agreement authorizing them. My concern remains that I was charged after cancellation despite my understanding that the account had already been terminated. I encourage any small business owner considering Yelp advertising to: • Carefully review all advertising terms and conditions. • Request copies of any agreements in writing. • Save all emails, account records, and cancellation confirmations. • Monitor billing statements closely. • Document all communications with representatives. • Keep records of cancellation dates and account activity. This post reflects my personal experience and opinions based on my records and interactions. Other business owners may have different experiences. I encourage everyone to conduct their own research and maintain thorough documentation when entering into any advertising agreement. Business Owner, TTR TAX & NOTARY CO LLC
THEY LIKE TO PROTECT BUSINESSES THAT ARE CORRUPT AND STEAL MONEY FROM PEOPLE
I have total proof that Yelp works under the table with businesses and takes down negative reviews iff paid so therefore this is a misleading company that takes bribes and gets paid to remove negative reviews from businesses. I have proof recording and state Detective and a private investigator. lawsuit soon to come out against Yelp. Yelp is nothing but a scam that takes money from businesses that pay them well.
A rubbish platform that clearly scrapes data which has resulted in our phone number being linked to a business we have absolutely nothing to do with. No way to effectively contact them and responses sent via their platform go unanswered. If you are paying for this garbage then I would suggest you stop immediately.
Probably the worst review site out their ….you can’t really get the real picture out of their reviews . It’s trash !!
Yelp business reviews are a disaster. They claim their algorithm dictates which reviews are shown and which are not. However, if do not you buy their ad space they will exclude positive views as “ not recommended “ and include negative reviews only which effects business ratings. When questioned, they simply hide behind their algorithm. Very corrupt company. Example. Soon after turning down their ad campaign, they hid 10 positive reviews resulting in a rating of 4.0 to 2.8.
Get your sign-up system sorted. Amateurs
I recently cancelled my account with Chewy, my 2 old gents are crossing the rainbow bridge tomorrow. yesterday I received a box with 2 painted flat stones in velvet bags and a handwritten card. The stones are painted with their names and flowers, stars, hearts. I have been an autoship customer for many years and have always been treated well by customer service.
Pearl Vision Salesman in Brooklyn Center, MN. lied and said a pair of glasses were on back order, only to find out later they were discontinued and no refund available. I advised I did not want the temporary glasses, asked for my money back. "There is nothing we can do, its been over 30 days". A scam
If you’re thinking of trusting Yelp, don’t. This platform is turned into a pay‑to‑sanitize machine where businesses can BUY THEIR WAY OUT of accountability, and Yelp will bend over backwards to make sure negative reviews disappear. My review was removed with some generic “conflict of interest” excuse — the same copy‑paste bullshit they use whenever a business waves a check in their face. Meanwhile, the actual conflict of interest is Yelp taking money from the same companies they’re supposed to keep honest. Yelp isn’t protecting consumers BUT protecting its paying clients. They’ll find any excuse from “relationship with the business”, to “unclear experience”, to “violates guidelines”, all sort of possible BS which "fits the script". However when you look all over online, you’ll see the same pattern: zero‑star reviews vanish, legitimate complaints get buried, and businesses with crap reputations magically sit at 4.5 stars. And good luck talking to a human. There is no support, no accountability, no transparency. Just automated messages, dead ends, and a wall of silence while they quietly clean up the reputation of whoever pays them. Yelp has become exactly what it claims to fight: a platform where money decides the truth. If you’re anyone with a real experience to share, prepare to be ignored, filtered, or deleted. Yelp is not a review platform anymore but a a conflict‑of‑interest factory.
As a small business owner, I’m tired of watching Yelp hurt small businesses while claiming to help consumers. Many of our customers leave genuine 5-star reviews based on their real experiences, yet Yelp hides them as “not recommended.” Meanwhile, businesses are constantly pushed toward expensive advertising packages. It certainly makes you question the system. A company should not have this much power over a small business’s reputation. One algorithm can bury legitimate customer feedback and impact years of hard work. In my view, Yelp has become more of a bully than a helpful review platform. Small businesses work too hard to have their reputations controlled by a company that isn’t accountable to the people it affects. Don’t blindly trust Yelp ratings. Visit businesses yourself, talk to real customers, and make up your own mind.
Yelp and similar platforms simply take money from contractors without delivering any results. Don't expect help from Yelp—it’s pointless. You could spend your last dime and end up with nothing; that is an undeniable fact. I stopped using Yelp three years ago—canceling payments and leaving the platform—which resulted in a total loss of funds. Nevertheless, the damage done to my company could still be rectified if someone from Yelp's management reads this review. Please set things right before it’s too late; as a human being, I just want you to resolve this issue!
200 reviews matching
Yelp
Angi
Google
Your Listing Expert
Happen Bank
Thumbtack
KFC
WebstaurantStore