Zazzle AU (www.zazzle.com.au) has a 4.1 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is good. 77% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 91% of negative reviews; 37 of them were added in the last 12 months. Last updated 2026-09-02.
I have given 5 stars because, although there were faults with my tray, customer service was exceptional in helping me resolve the issues to my satisfaction. It was a shame that there were these faults, as it was a lovely product, I do believe that I was just unlucky, and I wouldn’t hesitate to give Zazzle another go with their other products. I feel like when the customer service is so good and the customer comes first 100% of the time, you really have nothing to loose by trying Zazzle.
I can recommend Zazzle for it's wonderful customer support. Our order went missing in the postal system, and on contacting, we were offered an immediate replacement and expedited transport.
All communication from Joanna was professional, helpful and speedy.
I have to say with all honesty! :) I have ordered ordered 2 personalised photo watches in the past and I received them and were very well done and very good quality!...I also have another personalised photo watch on order now!...I'm very happy with the service and prompt replies!...Thankyou ZAZZLE!!! :)
I didn't receive one product, however, Zazzle replaced the item with prompt response. Otherwise, other products I got on time with good quality. Highly recommended!
We had a problem with delivery of our order which was completely our fault. Customer service officer Lily not only resolved the issue but went over and above to make sure we received our order in good time. Thank you
I am creating a store on Zazzle. I often order my products to check the quality and be sure I like the products. I am thrilled with the quality and enjoying the experience of setting up the store. I am impressed with the reviews here—all round great experience. Jo
I ordered two 'Jane Austen' themed T-shirts from Zazzle. They are great quality and arrived in no time at all. I had misjudged my size, but as soon as I contacted Zazzle they replied and were extremely helpful and generous in their response. I will most certainly be recommending them to my family and friends.
Unfortunately my original order seems to be lost somewhere. As I had chosen “not trackable” delivery methods, I almost gave-up receiving it. However, Zazzle kindly offered me a replacement item and sent it by express. I am very impressed.
I was nervous to order from Zazzle (an overseas company) for the first time. When my order didn’t arrive within the anticipated time frame. I contacted Zazzle expecting the worst. To my delight the team were excellent resolving the issue quickly. They were genuinely interested in providing great customer service. I now have some awesome quality T-shirts and happily to recommend Zazzle to others.
I ordered Christmas Labels from Zazzle but I was underwhelmed by my order when it arrived. However, when I contacted Zazzle they were gracious enough to offer a credit on the new order. Email was responded to promptly and they were very kind.
Ordered their Custom Foil Gold Logo Elegant Linen Business Card after seeing all their photos with the business cards with Gold Foil only to find out that they don't actually offer GOLD FOIL despite it being in their description, title and photos. Currently they are trying to get out of giving me a refund despite this being false advertising so i will be taking it to fair trading.
Reply from Zazzle AU2024-01-17
Hi Jessie-Lee,
I am very sorry to hear that you are not 100% satisfied with your business cards. I have requested a bit more information so I can locate your account and help you with your request.
Looking forward to your reply.
Kind regards,
The Zazzle Team
Ordered and paid 01.11.2023, the email from Zazzle said order received 02.11.2023. On 07.11.2023 Zazzle notified me that the order had been made. The tracker says parcel received and processed 15.11.2023. The tracker now says that the parcel arrived in the destination country 18.12.2023 - more than a month later. Today is 20.12.2023. I have still not received the order. Never again.
Reply from Zazzle AU2023-12-20
Hi Patty,
I have requested a bit more information so I can locate your order and assist you with this. Please feel free to reply to that request and I will be happy to help!
Kind regards,
The Zazzle Team
A+ company with exceptional customer service. Happy and helpful, with beautiful products.
I had neglected to leave something out on the personalised item I had purchased. Not only did they fix my error but gave me clear instructions on where to find the information for my next purchase. Such a joyful experience.
I had accidentally ordered through the wrong website
I had accidentally ordered through the US site and was enquiring how long post would be. The lady I was chatting to, quickly sent me a link to cancel my order and sent a link to re order through the Aust Zazzle site.
Hoping it arrives before Christmas but she saved me a lot of stress. Thank you so much.
Easy to use site, was able to produce all of my wedding signage and either download or receive hard copy prints in a timely fashion. Will definitely use again and recommend to family and friends.
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