Zazzle AU (www.zazzle.com.au) has a 4.1 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is good. 77% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 91% of negative reviews; 37 of them were added in the last 12 months. Last updated 2026-09-02.
Really disappointed with Zazzle. Placed an order for a simple item print on a tote bag, which was to form part of a larger present for a special occasion. Ordered 3 weeks in advance, with the impression that was plenty of time to make, post, and receive the item. Wrong. No feedback, no updates, the AI system was rubbish, saying im being out in touch with a 'human' but got nothing. Tried for several days to get in touch and finally did, to be told the item should have shipped but hadn't for an unknown reason. Online customer service were helpful in cancelling the order, but the lack of contact and information, plus now not even having the item for the present, is some of the worst experiences ive had with online shopping. Waste of time. Use another business instead of this lot.
Got my self designed business cards through these guys - lasted 2 weeks - throwing them all out - cheapest paper used - all marked and look worn out
Reply from Zazzle AU2026-08-28
Hi Chris,
I'm really sorry to hear about the issues with your recently placed card order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.
Kindest regards,
Jordan
Almost 2 months since I placed my order. No sign of it. No response to emails. Scam of a company. Do not buy from them
Reply from Zazzle AU2026-08-28
Hi Michael,
I'm really sorry to hear about the issues with your recently placed order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I can see that a replacement has since been issued, and it has now been sent out. Rest assured that it should be with you very soon.
Kindest regards,
Jordan
After an issue with our custom order zazzle were quick to try and resolve the issue after I left a negative review. They assured me that they were able to correct my order with the hot pink embroidery that I had ordered. The replacement products have just arrived and they are also embroidered in RED, not hot pink. I was assured by the customer service team that the new hats would have the correct embroidery colour. But no, that is two attempts to get the product right and Zazzle have failed both times. Buyer beware the product listed on the website is not the product that you will receive. I’m demanding my money back
Order arrived late after even after paying for the 4-7 day shipping. Zazzle refusing to refund the order unless I return the item at my own expense or take store credit. Why Would I want store credit after already being disappointed. Disappointing they wont accept accountability and make this right
Reply from Zazzle AU2026-08-28
Hello Ashlee,
We are so sorry to hear about your experiences with our options that have been provided. That is definitely not the kind of customer experience we strive for, and we would love the opportunity to make this right and get this resolved for you promptly.
Unfortunately we were unable to locate your order based on the details provided, but there's no need to worry - we'll get to the bottom of this.
Please contact our social media team for assistance. We can be reached at [email protected].
We look forward to assisting you further
Thank you,
Jordan
There were 3 shirts advertised on their site for months before I placed my order. The same day I ordered and paid Zazzle cancelled my order. They didn't even bother to send a notification to let me know. Customer service stated "copyright concerns" when I contacted them. If copyright was an issue this should have been flagged upon the seller listing it for sale, not when a customer places an order. Not good enough. I won't be shopping with them again.
Reply from Zazzle AU2026-08-14
Hello Amanda,
We are so sorry to hear about your experiences with our content management process. That is definitely not the kind of customer experience we strive for, and we would love the opportunity to make this right and get this resolved for you promptly.
Unfortunately we were unable to locate your order based on the details provided, but there's no need to worry - we'll get to the bottom of this.
Please contact our social media team for assistance. We can be reached at [email protected].
We look forward to assisting you further
Thank you,
Jordan
I order a lot and I mean a LOT of tissue paper for my art. My latest order was dispatched promptly but it took so long to arrive l. I reached out to the support team and was promptly answered. After a couple of more days Zazzle deemed the order lost. They promptly organised for my order to be remade and despatched priority at no cost to myself.
Then my original order arrived today! I immediately contacted the support team that my order had arrived. They were able to cancel the second order but offered me free delivery on my next order.
The support team Thomas and Josefine were friendly and professional. Always quick to answer my emails.
Would highly recommend.
FANTASTIC RANGE OF READYMADE OR PERSONALISED PRODUCTS AT GREAT PRICES WITH QUICK PRODUCTION & DELIVERY 👍😊
I absolutely love Zazzle. I use them all the time, on a regular basis, mostly to design my own funny car bumper stickers. I like to make up my own funny slogans and love to watch peoples faces in my rear vision mirror while waiting at the traffic lights! I change them regularly too. I get to choose the font, the colour, the size and even photos or designs can be added. The creation steps are very simple and I can save the images that I have created in my account and get them re-printed any time I like onto any item, I can edit them or create new ones; or I can choose from the many already premade available products. The quality is excellent - the car stickers last for years, they don't fade and the weather and high-pressure car washes don't effect them; yet they are very easy to remove when necessary. Zazzles wide range of personalised products make a perfect gift too! I just made up some more new fun bumper stickers for my new two-toned red and black roofed TOYOTA CHR; and an assortment of various sized stickers for a surprise for my daughter using a photo of her cat with his name added. Production and postage is quite quick too and items are packed very well. I highly recommend this company.
Awful I have been meaning to write this review for years. I ordered 100 save the date cards back in. 2016 and they arrived randomly about a year and a half after the actual wedding. Obviously it was too late to use them and I threw them away. They were gorgeous but to this day I will never understand why my order sat there unprocessed for so long until one day it arrived. Not great at all. I would not recommend.
Reply from Zazzle AU2026-07-25
Hello Rachael,
We are so sorry to hear about your experiences with the ordering process. That is definitely not the kind of customer experience we strive for, and we would love the opportunity to make this right and get this resolved for you promptly.
Unfortunately we were unable to locate your order based on the details provided, but there's no need to worry - we'll get to the bottom of this.
Please contact our social media team for assistance. We can be reached at [email protected].
We look forward to assisting you further
Thank you,
Jordan
GREAT PRODUCT AND FOLLOW-UP CUSTOMER CARE SERVICE ......
When searching on line the extensive number of T Shirt sizes was surprising and slightly misguiding. I thought that the small sizes were going to be extremely smaIl and even the 5XL was not going to be as big as it suggested.
In reality Zazzle sizes were accurate and it turns out my interpretation that was incorrect.
I was very surprised at how straight forward the replacement T shirt procedure was as I expected that I would need to do much more from the customer’s perspective.
The Zazzle Care Team contacted me the next business day and clearly advised what they would be able to do.
The email from the care team was welcoming, helpful , friendly and accurate and not evasive in any way.
As specified by the Care Team the replacement T shirt arrived in a clean , perfect condition within a few days.
I would definitely order from Zazzle again because their Tshirt products are well made, the delivery is fast, and the customer support team is very pleasant, helpful and quick to resolve the issue.
The Zazzle team responded quickly and resolved my issue efficiently when the custom order I placed was not delivered as expected. I am extremely happy with the product and the service and very grateful to have my concerns addressed so easily.
Designed & ordered a custom greeting card but was told it couldn't be delivered to a PO Box, had to be to a home address. So provided a home address & just checked on the tracking status. Turns out it was sent by courier who didn't bother coming to my home address to deliver. Instead they dropped it off at a depot and expect me to drive to collect it. Tracking says it's been left at a depot which is a one hour drive from my home. Won't be doing business with Zazzle again.
Reply from Zazzle AU2026-06-25
Dear Mel,
I am truly sorry to hear about this delivery failure, and I do not blame you at all for your frustration. You paid for home delivery, and expecting you to drive an hour to a depot is entirely unacceptable. We will be happy to take immediate accountability if you wish to contact us by email at [email protected] so we can further assist.
My sincere apologies at this time, and we hope to hear from you soon.
Best regards,
Laura
Team Zazzle
Great customer service even when I had made the mistake
I had ordered a custom deskmat in the past from Zazzle and was really happy with the quality of the product. Just recently, I bought another deskmat that I designed myself, however I accidentally designed it with the image being cropped incorrectly - (honestly due to me not covering the correct areas of the design template with the image). I contacted the customer support team, and they responded within a day and provided me with really helpful assistance, and then also gave me store credit to try again and order a new mat (on them). I would definitely order from Zazzle again because the products are good , the delivery is fast, and the customer support team is quick to respond and really helpful. Thanks so much for a good experience, I will be ordering again!
I placed an order for one sweet shirt n two t-shirts on 5th of May on the Zazzle website. A few days later on the 28th of the same month my parcel came through and to my surprise I only got the Sweatshirt🤔 so ok maybe they were going to be shipped at a later date but no I had to get in touch to find out what was going on with the t-shirts, still nothing. So I got in touch they put me through to customer care. I got Rex he was really fantastic to deal with spoke to him about my issue with the parcel and he has rectified it and kindly upgraded the shipping to express shipping to ensure that I'm going to get my two t-shirts as promised so I will personally rate him five stars for that. Would I be ordering again from zazzle probably not. My first and last order.
My apologies of the review seems long thank you.
Reply from Zazzle AU2026-06-05
Hi Perry,
I'm really sorry to hear about the issues with your recently placed order, and am delighted that Rex was able to assist with resolving the issue!
I have reached out through email regarding a follow-up should you have any further queries - looking forwarding to continuing rectifying the matter with you.
Kindest regards,
Jordan
If I could give 0 stars I would!!! DO NOT USE THESE GUYS!!!! Not embossed, not real gold print and actually printed on the cheapest, worst cardboard with a very cheap looking result but at a premium price for what you're getting.
*** I DO NOT RECOMMEND THESE GUYS 1 BIT!!!***
Reply from Zazzle AU2026-05-29
Hello Anastasia,
We are so sorry to hear about your experiences with your order. That is definitely not the kind of customer experience we strive for, and we would love the opportunity to make this right and get this resolved for you promptly.
Unfortunately we were unable to locate your order based on the details provided, but there's no need to worry - we'll get to the bottom of this.
Please contact our social media team for assistance. We can be reached at [email protected].
We look forward to assisting you further
Thank you,
Jordan
I ordered a birthday card on the morning of 9th May and it wasn’t even printed until 14th May. Goodness knows when it will now arrive as it has only just been produced. My daughter‘s birthday is on 12th May. I normally deal with Moonpig in the UK who are far quicker than this.
Reply from Zazzle AU2026-05-20
Hello Ray,
We are so sorry to hear about your experiences with shipping timeframes. That is definitely not the kind of customer experience we strive for, and we would love the opportunity to make this right and get this resolved for you promptly.
I can see that your order arrived in a timely fashion, however I have emailed you should you have any further queries with your order.
We look forward to assisting you further
Thank you,
Jordan
Unfortunately I had a problem with a label for parcel box that was peeling. It was not designed for outdoors. The company process for handling complaints/returns was very efficient and easy to accomplish and response from team was very quick with offers of return for full credit or credit to Zazzle account to spend as required. Very professional. Online companies are only as good as their return process, this one rates high up there.
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