Zazzle AU (www.zazzle.com.au) has a 4.1 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is good. 77% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 91% of negative reviews; 37 of them were added in the last 12 months. Last updated 2026-09-02.
Ordered save the date invites for 70th birthday, took a bit of finding as most of them centred around wedding, but when I found the one I used it was so easy to personalise it...I could write as much as I wanted, which is what I needed. The quality was amazing, time to get them was unbelievably quick and I liked that minimum order was 10 or more where as most other places it is minimum of 50.
Overall 100% happy with quality, how easy it was and time frame of receiving them. Will definitely recommend Zazzle and will definitely use again.
I love the personalised printed birthday cards. The colour, photographs and writing can be altered easily and the products look amazing as a final print! So professional. Sometimes coming from overseas allow yourself some postage time. Well worth the wait. Im a repeat customer. Plan ahead your family will love you. Great for big bday milestones like 18, 70 etc
am so disappointed because I never received the Order 131-92413419-7265961 placed on 21/11/2024 for the Daschund Sausage Dog Monogramed 15 Pro Max iphone case. This was a surprise Christmas gift for my daughter. I have never been contacted by the seller at 6 Union Quay, COrk Ireland. I am doubly disappointed as I chose this seller who is based in Cork as I am Irish myself. So Disappointed.
Lucinda Mortimer
Reply from Zazzle AU2026-01-16
Hi Lucinda,
I'm really sorry to hear about the issues with your recently placed order, but rest assured that we'll be more than happy to look into that for you and get this resolved. Our facilities are primarily based in California & Reno Nevada, in the United States. However, we also have an international headquarters based in Cork, Ireland (please kindly note no manufacturing is done in Ireland), and a number of partner manufacturers throughout the US.
I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.
Kindest regards,
Jordan
*** Updated : Jordan, it has already been fixed. That’s what I mentioned in the review - and here is the order - 131-66010118-4214415.. no need to do anything now
If it wasn’t for the Lovely customer service girls who got my money refunded I don’t think I would’ve left a star at all. I received two T-shirts that I had waited for and designed.. they turned up yellowed and with stains on the front of them. Unfortunately, there. was no way I could wear them. Especially as one of them was also so scratchy and uncomfortable.
I’m very surprised at the lack of quality control. That surely wouldn’t have passed if it was in place.
I’m sure mine is a one off situation, but I’m leaving an honest review.
I’m just disappointed that I can’t wear the T-shirts.
Reply from Zazzle AU2026-01-10
Hello Kate,
We are so sorry to hear about your experiences with the condition and material of the t-shirts. That is definitely not the kind of customer experience we strive for, and we would love the opportunity to make this right and get this resolved for you promptly.
Unfortunately we were unable to locate your order based on the details provided, but there's no need to worry - we'll get to the bottom of this.
Please contact our social media team for assistance. We can be reached at [email protected].
We look forward to assisting you further
Thank you,
Jordan
I ordered 2 large custom picture mugs for a Christmas present 8/12/2025 I thought it was a little late but hopefully would arrive before Christmas realising it is not made in Australia. They arrived a few days before Christmas and are amazing quality and beautiful. I’m very happy with my purchase and will definitely be buying from Zazzle again. The person who received them loved them and said this is the best Christmas gift.
Been waiting 3 months for my order and communication is very poor
Reply from Zazzle AU2025-12-14
Hello Lara,
We are so sorry to hear about your order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right.
Please contact our customer service department for assistance.
We can be reached at [email protected].
We look forward to assisting you further
Thank you,
Kitty
I have always been impressed with Zazzle products and prompt service. I recently had an order
mis-placed during transit which was no fault of Zazzle. Nevertheless, Blanka in Customer Service quickly provided me with a replacement order. I highly recommend Zazzle for their commitment to customer service.
My experience was excellent. I purchased 21st invitations yesterday for my son's 21st. There is a great range of invitations and products to choose from. I have always found the Zazzle staff to be thoughtful, kind and very professional as well.
I am a designer that submits designs for Zazzle's items for sale. I have to say that Zazzle is the fairest company to deal with in the 'Print on Demand' (POD) market. They are a pleasure to work with and immediately attend to any issues of concern on both parts. I would definitely recommend Zazzle if you are thinking about a side line business in POD.
I ordered a thanks coach cup for my son’s basketball coach Matthew and the cup is great with his name on it then on the other side the cup says Christopher which I find extremely weird. They are very difficult to contact to get a replacement unfortunately.
I ordered a wedding guest book for a bride, I had misspelt one of the words in the back page and after lodging a query about getting a refund/replacement they had contacted me within 3 hours to tell me they have given me a full store credit! Incredibly impressed and highly recommend. Amazing quality
There was a problem with my order. I sent an email explaining what was wrong and I received a reply from Fiona, she offered to fix the issue with no questions, just great service. I am now waiting for the replacement. Thank you Fiona.
I ordered a Hawaiian T shirt for my son in another Ozzie state, and it was too large, so asked would they exchange it please, for a smaller size? This was done immediately with no questions. My son will now remember his great holiday in America in the correct size shirt.
I'm so pleased and am still amazed I did not have to answer 10,000 questions.
I can't wait to tell everyone of the great service. Thank you Zazzle.
I accidentally ordered some personalised flyers with the wrong name. Paulina in Customer Service was amazing in offering me a credit to repurchase even though it was completely my fault
Went to order a design that Zazzle hosts on their site. Went through the effort to select size and everything. Ordered it and then zazzle immediately cancelled because the design is a copyrighted design. Okay great…. But why host it then!! Time wasters
Reply from Zazzle AU2025-09-09
Hello Phillip,
While significant effort is made to ensure that our content guidelines are followed by all Creators, Zazzle is an open marketplace where users can freely contribute any design as long as it complies with the terms of our User Agreement found at:
https://www.zazzle.{!Case:Zazzle Domain;}//mk/policy/user_agreement
That said, some may slip through the cracks and may only be caught when an order is placed.
I truly apologize for the disappointment and inconvenience.
Adam
Helpful customer service, helped with logo sizing, clear instructions. When things went wrong, they were empathetic. Great product, delivery on time they indicated. Will def. use again.
Ordered a custom printed travel mug for a farewell party for our boss. Small issue with email confirming delivery but didn't arrive till 3 days later. However customer service was excellent, prompt with an apology and refund of shipping fee. Awesome product, love it.. well done Zazzle! From New Zealand
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