Zazzle AU (www.zazzle.com.au) has a 4.1 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is good. 77% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 91% of negative reviews; 37 of them were added in the last 12 months. Last updated 2026-09-02.
Expensive and Very Ugly Poor quality wrapping paper
Zazzle provided the most expensive roll of printed wrapping I have ever bought and it is the ugliest worst quality paper ever. The image looks blurry, the pattern is not continuous, it's basically copied and joined up badly! Colours are muddy and design coukd have been done by a toddler with a printer. OMG never seen anything as ugly as this. DO NOT BUY FROM THIS COMPANY. They should be run out of business for producing anything like this.
Reply from Zazzle AU2024-12-13
Hi there,
I am sorry to hear that you are not 100% satisfied with your wrapping paper order! When looking into your account, I can see that our customer service team has assisted you with your return request.
Please feel free to let us know if we can assist with anything else and we wil be happy to help!
Kind regards,
The Zazzle Team
Incredibly happy with my product and after sales service
Incredibly happy with my product and the after sales service were amazing to deal with! My product got lost in the mail (at no fault of the companies) and they offered a replacement be sent asap! I honestly can’t recommend this company more highly.
Thank you so much for your excellent service! I was very pleased with the wine labels I ordered – they turned out exactly as expected. The shipment arrived ahead of schedule, and the company went above and beyond to ensure I received my labels on time. Their team was very helpful and quick to respond to my emails. I will definitely buy again. Thank you!”
Amazing customer service
I accidentally ordered part of my order from the .com website rather than the .com.au.
Still the customer service was able to help me out every step of the way and I received my order like I had placed. They are professional, timely and have excellent communication. I have bought from zazzle before and I will continue to choose zazzle for my custom printing orders. Highly recommend.
I ordered a number of birthday and Christmas cards from Zazzle. Half were perfect but unfortunately half were flat cards, like a postcard, not folded cards that I wanted. Zazzle and their customer service person were exceptional in handling the mix up and refunded me the money so I can repurchase the items in the correct folded style. They go out of their way to make sure you are happy with your purchase.
The cards are great quality and much nicer than generic store bought greeting cards.
The recipients of the birthday cards I have given also loved them and the personalised messages on them.
Brilliant customer service. We made a double bed quilt out of 24 photos for my mothers 80th .They expedited my delivery and I got it in time for my mother’s 80th birthday
GOOD OLD CUSTOMER SERVICE! These guys are great. My order didn’t arrive within the specified time. I let them know. They immediately proceeded with a replacement. In the end it arrived the next day. I cancelled the replacement. Comms, we’re prompt, pleasant and efficient. I’d recommend them anytime. As others have said -
Placed an order, money was taken from my account. But site says no order had been placed. No way of contacting. Feel like I've been scammed. Get reply comments and link provided to contact yet still led around in circles with no way of contacting.
Reply from Zazzle AU2024-09-06
Hi Tammy,
I am sorry to hear that you are having issues locating your order and getting in touch with us. To contact us, please feel free to reach out to us by going to the following page and select one of the options:
https://help.zazzle.com/hc/en-us/articles/221463567-How-Do-I-Contact-Zazzle-Customer-Support
I have also requested a bit more information so we can locate your order. Please feel free to reply to that request and we will be happy to sort this out for you!
Kind regards,
The Zazzle Team
The products I ordered were great.
However I had a problem with one being broken when delivered.
When I contacted customer support they were very prompt in responding and with very little hassle they replaced the item.
The customer service agent really understood my need for urgency as it was a time critical gift and they went above and beyond.
Very happy.
Great customer service as I had made a mistake and needed to reorder the same design on a different product and they were able to help me and even sent me a credit! Good old fashioned customer service, I will always use Zazzle.
I had a few hiccups with my order, but the agents at Zazzle were very patient and proactive in helping to sort it out. It all ende with a great result. I'd happily recommend Zazzle and they will be my go to people when I needed sticker or someting personalised.
Fantastic customer service..I ordered two items from Zazzle and…
I ordered two items from Zazzle and even though I got a message from them that they had been delivered (and signed for?), I did not receive them.
I reported this to Zazzle and their staff were absolutely fantastic. After making some checks that the parcels had been delivered to a neighbour etc, I was told by Zazzle staff that they would organise to resend me the items again using a different postal courier and also speeding up the delivery time..
This service was absolutely awesome..
Zazzle Inc was happy to sort out errors I made while ordering, it was no trouble to put this right, staff were speedy, respectful & professional, happy to recommend this company to others.
Customer service is excellent if you have any issues with delivery. Prompt on acting with issues and replacing anything without question.
Easy to order quick delivery and outstanding service. I’ll recommend to all.
Hi,
I am sorry to hear that you have yet to receive your order.
To start an investigation, I have requested a bit more information so we can locate your order in our system. Please feel free to reply to that request and we will look into this for you.
Kind regards,
The Zazzle Team
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