Shop and Customise Millions of Products
Written by the business, not verified by us.Zazzle AU (www.zazzle.com.au) has a 4.1 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is good. 77% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 91% of negative reviews; 37 of them were added in the last 12 months. Last updated 2026-09-02.
Customer service on this website has just been exceptional. I made a mistake with an order, and the customer service officer responded very fast to assist me to fix the situation. The website is easy to order from, and the mailing time has been fast and within the stated delivery timelines. Will definitely shop here again.
Very happy with the service I received. The customer service team acknowledged my issue and understood my needs. They were quick to provide a resolution with the best outcome for me and my business. I will continue purchasing from Zazzle. Thank you!
Amazing company. Great customer service that really went above and beyond for customers. Highly recommend!
I’ve used Zazzle several times & the quality is always impeccable. Customizing the design is fun & super easy to navigate. I generally always receive my orders on time or even early. I won’t ever use another program other than them.
My partner ordered a cup from this company and received a faulty product (images were printed wrong), they wouldn’t issue a refund, refused to send out a replacement and have now stopped communicating. This is the definition of a scam. Avoid.
Hi Alex, I am sorry to hear that you are not 100% satisfied with your mug and we would like to help. We ave requested a bit more information from you so we can locate your account, if you could please provide the requested information, we will reach out to you via email. Kind regards, The Zazzle Team
Great choice of cards and very prompt service.
I contacted Zazzle after my original delivery was returned to the sender without notifying me. The Zazzle staff who then helped me was absolutely fantastic - prompt, professional, compassionate and courteous. She immediately organised the redelivery with a reliable courier and I received my parcel from Ireland in five days. I couldn't be happier.
I was concerned about not receiving confirmation emails from Zazzle, & noticed the email address they had was wrong, so I contacted them & was immediately contacted by an agent, who proceeded to sort my concern out. I can't fault them whatsoever on everything. PRODUCTS ARE WONDERFUL & RESPONSE IS FAST & TERRIFIC. Would highly recommend this company, its one of the best 👌
This was the first time I dealt with this Company and was absolutely delighted with their prompt service, delivery, communication and courtesy. Could not fault them in any way.
Zazzle was great to deal with would highly recommend! After my parcel was delayed and then lost by UPS I spent weeks going back and forth with UPS. After contacting Zazzle directly they sorted everything out super quick and resent my parcel which arrived within under a week from US to Australia! Only wish I had contacted Zazzle directly sooner! Thanks so much for such great service Zazzle!!
I ordered save the dates and wedding invitations. The save the dates were stunning and great value, so we ordered our wedding invitations as well. Unfortunately they were printed upside down on the back page, which was obviously a mistake. I would have normally sent them back and got them fixed but I unfortunately left organizing it too late and had to proceed with the miss print. I contacted support just alerting them of the problem not expecting a refund as I couldn’t send them back. They ended up giving me a full refund once proof was provided which resolved the whole thing for me. They listened to my concerns and handled it wonderfully. The customer service being 10/10 saved the day. No issues using them again. Thanks again
Ordered the first time with Zazzle. The experience was easy & the goods arrived in a reasonable time frame. Had a few issues with delivery, but the goods had left the creators by this time. When I contacted Zazzle, the customer support team couldn't have been more helpful, offering a refund of the shipping costs. Will definitely choose Zazzle again.
I have dealt with Zazzle over several years and always had a positive experience. This time there was a problem with the order but this was dealt with quickly and professionally. It is a pleasure doing business with people who value their clients and know how to react in a professional manner. Well Done.
Absolutely ridiculous company. Please save your time and money and go elsewhere. After ordering a product that had a typo, they put it on ME to edit the design and fix it, then when their design-edit options weren't working (another fault on their end) they again requested that I be the one to reach out to the content creator to rectify it. Do what's best for you and stay away from Zazzle.
Hi Pipinya, I am sorry to hear that you are not happy with the service provided. I have requested a bit more information so we can locate your order and assist you accordingly. Looking forward to your reply and happy to help! Kind regards, The Zazzle Team
I am very happy with the customer service by Zazzle. My order was well overdue to arrive and they were communicating regularly with me regarding this. They even stated they would redo my order. Fortunately, it finally arrived and there was no reorder required. Thank you to all for such great service.
Everything was great with Zazzle, wallets I bought were terrific for the grandsons. Issue of products arriving late, this is beyond Zazzle’s control so for me I would make sure I add extra time for delivery. Prompt reply and a solution offered to me from Joanna when I enquired about the delay however was not needed as they arrived!
Unfortunately my product was late because I didn’t realise it was coming from Ireland. When I contacted them by email they came straight back to me. Joanna, the lady that helped me, was brilliant. She reordered my products straight away and used express mail free of charge. The library bags arrived today and are lovely. I a, very pleased.
I had an issue of my doing, Zazzle customer Support was second to none , great work Zazzle.
Wouldn’t even give them 1 star. Horrible horrible horrible. Ordered a custom designed t-shirt as a gift selected from one of their options and used the provided choices to alter the design slightly. One week later I log in to track the item and discover they had cancelled the order with no communication and no reason. After an email to enquire they responded saying they don’t have the copyright licence for it. They also say they carefully review each item which is clearly bs. The design should never have been available in the first place. What a complete waste of time and to not communicate… don’t bother is my recommendation.
Hi Carley, I am very sorry to hear that your order was cancelled. When looking into your account, I can see that you have been assisted via email. Please feel free to reply to our previous email if you have any other inquiries or concerns and we will be happy to help! Kind regards, The Zazzle Team
The courier firm in NZ lost the first package. Zazzle stepped up and immediately replaced the item and offered expedited delivery at no cost. I was truly blown away by this and would highly recommend them. They have an exceptional customer service team.
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