xCloud

Hi Emma, Thank you for sharing your feedback. We’re sorry to hear that the process felt unclear or stressful. To clarify, our payment method and Free Plan eligibility rules are mentioned in our billing policy and Terms & Conditions, which users agree to before using the platform. Once an account has had an active paid server, the Free Plan is no longer available for that account. Also, an active payment method is required as long as there are billable services associated with the account. For security and billing compliance reasons, payment method removal depends on the account’s current billing status and active services. Deleting the account is one available option when a user wants to fully close the account and remove all associated billing records from future use. That said, we understand payment-related concerns are sensitive, and we’re happy to work with you further if you would like our team to review your account again and provide confirmation based on the final action taken. We appreciate your feedback and will continue improving how these billing policies are communicated.

Thank you so much for the kind words and detailed feedback. We’re really glad our team could help identify the exact Cloudflare permission issue and get the SSL working quickly. We truly appreciate your trust in xCloud and your recognition of the effort our support and technical team puts into solving issues properly.

Thank you so much for the thoughtful feedback and recommendation. We’re really glad to hear that xCloud has been a great experience for you. Our team is constantly working on improving the platform, adding useful features, and keeping managed servers secure with timely updates and patches. It means a lot to see that effort recognized. We truly appreciate your trust and support.

Thank you so much for your kind words and support. We’re glad to hear that xCloud has been a good choice for your self-managed VPS workflow. Our team is constantly working to improve the platform, add useful features, and make support better every day. We truly appreciate your trust in xCloud.

Thank you so much for your kind words. We’re really glad our team could be there when you needed help with server issues. We truly appreciate your trust in xCloud and are always here to support you whenever needed.

Thank you so much for the thoughtful feedback and recommendation. We’re really glad to hear that xCloud has been stable, useful, and able to reduce the need for frequent support requests. Our goal has always been to give users more control over their servers while still keeping the setup, management, backups, security, and related tools simple from one place. We truly appreciate your trust in xCloud and your continued support.

Thank you so much for sharing your experience and for trusting xCloud after your migration. We’re really glad to hear that the dashboard, security response, and support experience have made a positive difference for you. Our team works hard to communicate clearly, respond quickly, and help users feel confident managing their servers. We truly appreciate your recommendation and support.

Thank you so much for sharing your experience. We’re really glad to hear that xCloud has been a better fit for your semi-managed VPS workflow after switching from Plesk. Our goal is to keep server management simple, efficient, and lightweight while providing reliable support when needed. We truly appreciate your trust and support.

Hi, We’re truly sorry to hear that you feel disappointed with your experience. Based on the details available to us, we believe this review may be related to a recent support case involving a compromised WordPress site where no clean site backup was available. Since the Trustpilot username does not clearly match an xCloud account, we cannot confirm the exact account publicly, but we still want to address the concern in a transparent way. We understand how stressful it can be when a WordPress site is compromised. Our team reviewed the issue and tried to assist as much as possible within our support scope. From the information available, the issue appeared to be related to the WordPress application layer, such as a plugin/theme vulnerability, modified WordPress files, suspicious files, or compromised site-level access — not an xCloud platform or infrastructure failure. xCloud provides the hosting environment, server security layers, monitoring tools, integrity checks, and backup options. However, no hosting provider can guarantee that a WordPress site can never be infected, especially when third-party plugins, themes, custom code, uploads, or WordPress admin access are involved. Our Integrity Monitor did detect that WordPress core files no longer matched the official checksums. This confirms that site files were modified, but the monitor runs on a scheduled basis and is not a real-time malware prevention engine. We explained this and recommended the safest available recovery path: restoring the site from a clean backup. Unfortunately, when no clean backup is available, full malware cleanup and root-cause investigation fall outside xCloud’s standard support scope and require a specialized malware cleanup provider. We explained this clearly and offered the best options available from our side. We’re sorry we could not provide the outcome you expected, but our team did try to guide you honestly and help with the safest possible recovery steps. If you would like to continue the conversation, please contact our support team again and we’ll be happy to help with any available restore option, post-restore security guidance, or next steps. Best regards,  xCloud Support

Thank you so much for the 5-star review. We’re really glad to hear that you’re enjoying xCloud’s speed, ease of use, and flexibility. Our team also truly appreciates your kind words about the support experience.

Thank you so much for sharing this wonderful feedback. We’re really glad to hear that xCloud is helping you manage your websites easily while also giving you the flexibility to host next-generation tools like OpenClaw and n8n. Our goal is to make modern hosting simple, powerful, and future-ready for everyone. We truly appreciate your trust and support.

Thank you so much for your feedback. We’re glad to hear that you’re enjoying the speed and affordability of xCloud. We truly appreciate your support.

Thank you so much for sharing your detailed experience. We’re really glad to hear that xCloud has been a good fit for your WordPress sites and that the dashboard features, email options, and support experience have been helpful. A special thanks for mentioning Cassandra as well. We’re happy she could assist with the upgrade and get it sorted for you. We truly appreciate your trust in xCloud and look forward to supporting more of your client sites.

Thank you so much for your kind words and feedback. We’re really glad to hear that John was able to help you and go above your expectations. We’ll make sure to pass your appreciation to him and the team. If you ever need anything else, we’re always here to help.

We’re really sorry to hear this, and we truly understand your frustration. First of all, thank you for being with xCloud for almost 2 years. Your feedback is absolutely valid. When someone reaches out through chat, it is natural to expect a fast response, especially during an active issue. As xCloud continues to grow, we are also increasing our support bandwidth and improving our support operations so we can serve users better. That said, for critical or urgent issues, we always strongly recommend creating a support ticket through our support portal so the matter can be tracked properly and handled with the right priority: https://app.xcloud.host/support/all-tickets For critical issues, our ticket system response time is usually under 5 minutes, and we always do our best to assist as quickly as possible. Once again, we’re genuinely sorry that your experience made you feel this way. Please know that this is not the experience we want any xCloud user to have. We sincerely hope you will give us another chance to assist you properly and allow us the opportunity to prove again that we are serious about our users, that we listen carefully, and that we truly care about their experience and feedback. If you share more details about the issue, or your ticket ID, we will be happy to check it further and help you.

Thank you so much for your kind words. We’re really glad to hear our technical support team could solve your problem quickly and efficiently. We truly appreciate your support.

Hi, Thank you so much for the kind words and for sharing your experience. We’re really glad to hear you’re happy with xCloud and that our team was able to help you when you needed it. We’ll also make sure Jack, Gabbi, and Shifat see your shoutout it will mean a lot to them. We truly appreciate your recommendation and support.

Hi, Thank you so much for the amazing feedback. We’re really happy to hear you’re enjoying the panel and finding it easy and intuitive to use. It also means a lot to hear your kind words about our support and updates. We always try to improve based on user feedback, so this really encourages the team. We truly appreciate you switching to xCloud and being part of our journey.

Hi, Thank you for sharing your experience and for the thoughtful review. We’re really glad to hear the migration went well overall and that you’re enjoying the dashboard and Cloudflare integration. It’s also great to know our team was able to help quickly during setup and Git integration. We appreciate your trust in xCloud and look forward to supporting you as you continue moving more projects over.

Hi, Thank you so much for your kind words and for choosing xCloud as your main hosting platform. We’re really glad to hear that managing your websites has been easy and that the dashboard and monitoring tools are working well for your team. It’s also great to know our support team has been helpful whenever needed. We truly appreciate your recommendation and your trust in xCloud.