Zima Dental is the world's premier brand focused on the oral appliance journey, sold in over 40 countries worldwide and recommended by 1000s of dentists. Through the interdisciplinary collaboration of leading experts at the Zima Dental research centre, we have pioneered groundbreaking innovations that go beyond traditional oral appliance care, offering smarter and more efficient ways to maintain your oral health. Zima Dental is committed to transforming the oral appliance journey with a straightforward promise – to make millions of peoples lives better through state-of-the-art oral appliance solutions that truly make a difference.
Written by the business, not verified by us.Zima Dental (zimadental.co.uk) has a 4.8 out of 5 rating on OK.one, based on 250 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 89% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-01.
Reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the products for their excellent quality and effectiveness in keeping dental items clean and fresh, with many noting immediate and highly positive results. However, some people mentioned receiving only part of their order, such as only the tablets arriving while the machine was out of stock. Additionally, a small group felt that units failed relatively quickly, like one stopping after two weeks, or experienced long delays in receiving replacements, reaching eight weeks in some cases.
Auto-generated from all reviews of this business. For reference only.I had not received my order. I contacted the customer service at Zima Dental. They got back to be right away and stated that they would check into my order. For some reason my order was not shipped. They apologized and stated that my order would be shipping out right away. It did. They also stated that they would be upgrading me for the inconvenience. Very thoughtful and caring staff.
Great customer service with quality products.
I bought the zima cleansing tablets for my mouth guard and they work great. A few months later I contacted zima through website email requesting a receipt for my purchase to submit for HSA reimbursement. I received a reply with my invoice within a few hours. I was shocked! But so happy with the customer service! Thank you!!
I wanted to cancel my automatic subscription for the tablets.It took not Even a day and I got a email. Thank to the team!
Zima is the best! I’ve tried other brands but Zima’s products and customer service are better!!
Bought the pod for my retainers. Great communication from Zima, sent nice and quickly. The pod gives amazing results. Quick and simple to use. No more pfaffing around with a brush. I will need my retainers for a long time and the Pod is a game changer for me in this. Love it! Love it! Love it!
Bought this retainer cleaner for my wife and she loves it and the cleaning tablets are extremely effective. Great company to deal with.
I loved the Zima Dental cleaning pod from the moment I first used it. My gross retainers came out clean and sparkling and smelling great. I love it so much that I recently ordered one for my daughter for her birthday. I’m sure she will love it too. I highly recommend this product.
I really like my Zina Dental Pod! My night guard is so clean. I also am using the subscription so I automatically get a 3month supply. I had gotten a number of refills before signing up for the subscription. I contacted Zina Dental, I explained this the issue was taken care of easily. I was able to pause the shipments. The customer service was quick, kind and handled with ease for me. I love the pod and the product to clean my night guard with. I would recommend this company to anyone!
I’m impressed with the customer service I have received. Highly recommend this company and product.
Absolutely fantastic customer service 👏 Everything went smoothly and quickly 😀
I used it a few times. It came out so clean. Love it.
Fantastic product, however there was a rare defect with the unit. Contacted customer service and they were excellent! After a few questions, and submitting a brief video, they replaced it with a new unit and were very attentive and nice during the process. Highly recommend Zima!!!
The product itself works great. I had a warranty issue which the company handled very well. HOWEVER, getting the warranty replacement has been an absolute nightmare. The replacement supposedly shipped 8/7. It took nearly a week for any relative (i.e. expected delivery date) information to appear. When it did, it was nonsensical. As of this morning (8/17) tracking shows the package is in transit with an expected delivery date of 8/15. Multiple emails to Zima support basically come back with a reply of Keep Calm and Carry On. Heck of a way to run a business.
Thank you for taking the time to leave a review. I’m glad to hear that you’re happy with the product and that your warranty issue was handled well, but I’m very sorry for the frustrating experience with the delivery of your replacement. I’ve reached out to you privately so we can review the shipment and work towards getting this resolved as quickly as possible. Kind regards, Emily
I didn't know how to clean my mouth guard properley, but then zima dental came up on my feed and i brought it straight away and my mouth guard is now always clean, money well spent!
I’m really pleased with my Zima Dental Pod and tablets. My retainers are clean and sanitized in a short time with the Zima Pod and tablets . Easy to use.
Excellent help with my subscription issue, responded quickly, did not make me log back in to fix the issue, they did it for me instead, super nice! Will order from them again in the future!
Product and performance meet and/or exceed the many 5 star reviews. Sad I waited so long but very pleased to, finally have the dental pod PLUS Zima Cleaning tabs. The tabs work great in adding an extra cleaning!!
Extremely helpful and efficient customer support. Love my pod and have been using it for 2 years now. It works well and I don’t know what I’d do without it.
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