Zing Coach

Hi Stuart, I’m really sorry for the experience you’ve had. That’s not the level of support we aim to deliver. I can see your case has already been escalated to our technical team, and they’re actively working on identifying what’s causing the workouts to ignore your split and muscle focus. We know how disruptive that is when you’re trying to train consistently. On the billing side, we also understand your frustration. Please reach back out to us via in-app support with your account emailso we can review the subscription charge and help you with the best possible resolution. Thank you for taking the time to lay out the details — we appreciate it, and we’re committed to getting this sorted. With regards, Zing Coach Team

Hi Matthew! Thanks so much for sharing this — we’re really happy Zing is helping you stay consistent and hit every muscle group. 💪😊 It’s awesome to hear the flexible workout-day scheduling fits your changing work shifts, so you can plan ahead and keep things realistic. If you ever have suggestions on what would make planning even easier, we’re all ears! Warmly, Zing Coach Team

Hi Ranae, Thank you for sharing your experience — we’re truly sorry for the frustration this caused. To clarify, Zing Coach is an auto-renewing subscription, and this is disclosed during sign-up and in our Terms of Use. Subscriptions can be viewed and managed at any time in the app or directly through your Apple App Store / Google Play subscription settings. It’s also important to note that uninstalling the app (or not using it) does not cancel a subscription — cancellation must be completed through your device’s subscription settings or the app store account to stop future charges. Our support team shared the applicable policy and steps to manage the subscription, and we did our best to assist based on the platform’s refund rules and eligibility timeframes. Thank you again for the feedback — it helps us improve how clearly we communicate subscription and cancellation steps. Zing Coach Team

Hi there — we’re really sorry for how frustrating this has been 💔 You’re absolutely right that signing in the same way matters for restoring access — and we understand how impossible that feels when the “Continue with Google” option isn’t showing. At the moment, Google log-in isn’t available on Android devices, which we know is incredibly confusing. Also, due to platform restrictions, subscriptions purchased through Apple’s App Store don’t automatically transfer to Android in a way that Google Play can recognise — so your iPad subscription may not appear on your Samsung even if everything looks “the same” on your side. We are aware of these gaps, and we’re working to improve Android and bring more feature parity over time. Please contact us at [email protected] and include the email used for your account. We will help you to find the best solution. Thank you again for the feedback — it helps us improve both our service and communication.💙💪🏻 Warm regards, Zing Coach Team

Hi Greg, Wow — this is incredible to read. Gaining 10 pounds of muscle and hearing “you look jacked” is the best kind of feedback 🔥 Especially after trying so many trainers. Thanks for trusting Zing, and keep us posted on what you hit next! Warmly, Zing Coach Team

Hi Manuel, Thank you for the lovely review — and huge congrats on your progress since April! We’re so glad the workouts feel both challenging and mindful. Appreciate you being part of Zing, and we’re cheering you on for what’s next 💪 Warmly, Zing Coach Team

Hi Brian, Thank you so much for the amazing review! We’re really happy to hear you’re enjoying the app and that the video tutorials and exercise variety are keeping things fun. Even better — congratulations on the progress with your health and fitness! 💪 If there’s anything you’d love to see added or improved, feel free to let us know anytime. Zing Coach Team

Hi Anne, Thank you for sharing your experience — we’re sorry for the frustration this caused. To clarify, Zing Coach plans are auto-renewing subscriptions, and this is shown during sign-up and in our Terms of Use. You can always view and manage your subscription in the app or directly through your Apple App Store / Google Play account. It’s also important to note that uninstalling the app does not cancel a subscription (this applies to all app-based subscriptions). To avoid future charges, the subscription must be cancelled in your device subscription settings or app store account. We understand it’s disappointing to notice a charge later, especially if you haven’t been using the service. Our refund policy follows the applicable platform rules and eligibility timeframes, but we’d still be happy to review your case again. Please contact us at [email protected] and include the email used for purchase and the date of the charge, so we can locate the transaction quickly. Thank you again for the feedback — it helps us improve both our service and communication. Zing Coach Team

Hi Tawny, Thank you for sharing your experience — we’re sorry for the frustration this caused. We’d like to clarify that Zing Coach subscriptions are auto-renewing, as outlined during sign-up and in our Terms of Use. Your subscription status can always be viewed and managed directly in the app or via your app store account. Importantly, uninstalling the app does not cancel the subscription — this applies not only to Zing, but to all app-based subscriptions. To avoid future charges, subscriptions must be actively cancelled through the app settings or your Apple/Google account. We understand that discovering charges months later can be disappointing, especially if you haven’t been using the service. Our refund policy outlines the timeframes and criteria for refund eligibility, but if there’s any uncertainty or if you’d like us to take another look at your case, please reach out to us at [email protected] — we’re here to help. We value all feedback as it helps us continue to improve both our service and communication. Zing Coach Team

Hi Letizia, We’re really sorry to hear you feel this way. We'd like to clarify that Zing Coach subscriptions are auto-renewing, which is clearly stated during the sign-up process and in our Terms of Use. This is standard practice for most digital subscription services. Additionally, in the invoice the users receive after making the purchase, we specify the date of the next charge and the amount the user will be charged. We understand that renewals can sometimes be unexpected, especially if the app hasn’t been actively used. That’s why we encourage users to manage or cancel subscriptions anytime directly in the app or via their app store account to avoid unwanted charges. Thank you for your feedback. It helps us improve the experience for all users. Zing Coach Team

Hi Mohsin, We’re sorry to hear about your experience, and we understand how frustrating unexpected charges and support issues can be. To clarify: Zing Coach subscriptions are auto-renewing, and this is clearly stated during checkout and in our Terms of Use. We do not send separate renewal reminders, but users can view, manage, and cancel their subscription at any time directly in the app or through their app store settings. We also aim to provide timely and helpful support, and we’re sorry if your interaction didn’t reflect that. If you believe there was a billing error or if your case hasn’t been resolved yet, please contact us at [email protected] — we’ll gladly recheck and make sure you’re taken care of. Thanks for taking the time to share your feedback. We’re constantly working to improve. Zing Coach Team

Hi Sharona, We're really sorry to hear about your experience and appreciate you taking the time to share it. We’d like to clarify that all Zing Coach subscriptions are auto-renewing, which is clearly stated during checkout and in our Terms of Use. We never process a payment without user confirmation, and each transaction is associated with an active subscription. We understand, however, that these details can sometimes be missed, and we’re always here to help clarify and assist. Regarding refunds, while we do follow a clear policy — which is publicly available — we always review each case individually. We've carefully reviewed your case and can confirm that a full refund was processed for your subscription yesterday. You should see the funds returned shortly, depending on your bank’s processing times. We always aim to make our pricing and renewal terms transparent during sign-up, and we're sorry if anything felt unclear along the way. Your concerns have been shared with our team so we can continue to improve both our service and communication. If you have any other questions or need further support, feel free to reach out at [email protected] — we’re here to help. Zing Coach Team

Hi Sophia, What an inspiring routine — waking up at 4:30 am and crushing your workouts by 6? That’s dedication! 💪👊 We’re thrilled to hear that Zing makes it simple and effective to stay on track, and that you value the structure, repetition, and flexibility of the plan. Consistency truly is key, and it sounds like you're mastering it with every session. Thanks for sharing your energy and for letting Zing be part of your powerful mornings. Keep going strong — we’re cheering you on every step of the way! Zing Coach Team

Hi Leese, We're very sorry to hear about your experience — we understand how concerning unexpected charges can be, especially if you don’t recognize the service. Please know that Zing Coach does not charge anyone without an active subscription request. Our subscriptions require user confirmation and are always linked to a personal email address. In many cases, these situations are caused by: - A forgotten registration (including through a trial) - A family member using your card or device, or - A second email/account being used unknowingly. We’d be happy to investigate this for you. Please reach out to us at [email protected] with: - The email associated with the charge (if known), - A screenshot of the transaction (without sensitive banking data), - Or the last 4 digits of the charged card (if comfortable). We’ll do our best to clarify what happened and assist you further. We never intend for anyone to feel misled and take these reports seriously. Thank you for your patience and for giving us the opportunity to resolve this properly. Zing Coach Team

Hi Scott, Thank you so much for the honest and encouraging feedback! 😊 We’re glad to hear you’re enjoying Zing overall and would recommend it — that means a lot to us. We also appreciate you pointing out that there are still some glitches and room for improvement. Our team is actively working on refining the experience, and your insights help us prioritize what matters most to our users. Thanks for being part of the journey — we’re excited to keep getting better for you! Zing Coach Team

Hi Zinger, Thank you so much for your kind words! We're really happy to hear you're enjoying the structure of the workouts — we work hard to make sure each session feels clear, purposeful, and effective. We're here to support you every step of the way! Zing Coach Team

Hi Rejeen, Thank you for your honest feedback — we’re really glad to hear you enjoy the structure of the workouts and the experience overall! We understand that pricing can feel like a barrier, and we truly aim to offer as much value as possible — including personalized coaching, adaptive plans, visual guidance, and daily follow-up support — all in one place. That said, your feedback is very valid, and we’re always looking for ways to make Zing even more accessible while maintaining quality. Thanks again for being part of the Zing community — and for helping us grow with your input! Zing Coach Team

Hi Pablo, Thank you so much for the amazing feedback! We're thrilled to hear that you're loving the personalized routines, the daily follow-up, and the visual coaching experience — that’s exactly what Zing is all about. Your energy and commitment are what inspire us to keep improving every day. We're honored to be part of your fitness journey and can’t wait to see what you achieve next! Zing Coach Team

Hi Steve, We’re truly sorry to hear about your experience and understand how frustrating this must have been. It’s never our intention to cause confusion or leave you feeling disappointed. While we do clearly inform users about subscription terms during sign-up — including the auto-renewal policy — we fully recognize that these situations can still feel unexpected, especially if the cancellation wasn’t fully processed or confirmed. That said, our team always reviews each case individually, and we strive to be as fair and understanding as possible. We’d love to take another look at your case. If you're open to it, please reach out to us again at [email protected] with your subscription email so we can double-check everything and try to help further. Thank you for giving Zing a try — and again, our sincere apologies for any confusion or inconvenience caused. Zing Coach Team

Hi Matt, Thanks so much for your feedback! We’re really glad to hear you’re using Zing consistently — and we appreciate you pointing out ways we can improve. Custom Exercise Entry: We agree — being able to add your own exercises is a powerful feature, and it's something we're actively exploring. You're not the only one asking for it! Planet Fitness Equipment Support: Great point! We're working to expand our equipment database, and we’ll make sure to flag Planet Fitness-specific machines and gear to our team. If there’s any particular equipment you feel is missing, feel free to share it with us at [email protected] — it helps us prioritize! Thanks again for helping us make Zing better — your feedback really does shape the future of the app. 🙌 Zing Coach Team