Zing Coach

Hi Nicole! Thank you so much for being with Zing for over two years! 💙 It’s wonderful to hear how much progress you’ve made and that Zing helps take the planning out of your workouts so you can simply show up and get started. Your recommendation means a lot to our team. Keep up the amazing work! With regards, Zing Coach Team

Hi there! Thanks for sharing your feedback 😊 We're glad to hear Zing is helping you stay focused and keep track of your fitness journey. We also appreciate your suggestions regarding exercise variety and warm-up customization. Feedback like this is incredibly valuable, as it helps us understand where we can make the experience even better and more flexible for our members. Thanks for being part of the Zing community and for helping us improve! 💪 With regards, Zing Coach Team

Hi Derpy, Thank you for taking the time to share such a thoughtful review. What stood out most wasn't just your experience with the app, but the mindset you've built along the way. Watching someone make lasting changes through patience, consistency, and showing up for themselves day after day is incredibly inspiring. We're grateful that Zing has been able to play a small role in supporting you throughout that journey. We also appreciate the honest feedback on the areas that could be better. Hearing from long-time members helps us understand what matters most and where we should keep improving. Most of all, thank you for encouraging others to focus on their own progress and celebrate every step forward. Stories like yours remind us that meaningful change doesn't happen overnight—but it absolutely can happen. We're excited to keep supporting you on whatever goals come next. With regards, Zing Coach Team

Hello Tonatiuh, Thank you for taking the time to share your experience. We're sorry to hear that you remain dissatisfied with the outcome. As discussed in our correspondence, we thoroughly reviewed your account and provided a detailed explanation of the subscription history, billing timeline, and the options available. While subscription renewals occur automatically until canceled, we understand that unexpected charges can be frustrating, particularly when the service has not been used recently. Although the charges fell outside our standard refund eligibility period, we made an exception as a gesture of goodwill and offered additional compensation beyond the most recent refund. We respect your perspective, even if we were unable to reach a resolution that fully met your expectations. We appreciate your feedback and will continue working to improve both our product and customer experience. With regards, Zing Coach Team

Hi Kurt, Thank you for taking the time to share your experience. We're genuinely sorry to hear that you felt frustrated and unsupported, especially when it came to a billing issue. We understand how upsetting it can be to see a charge you weren't expecting and then feel like you're unable to get the help you need. Please know that this is not the experience we want anyone to have. We'd really appreciate the opportunity to review your case and better understand what happened. If you're willing, please reach out to us at [email protected] with the email associated with your account, and our team will personally investigate the issue and do their best to help. Thank you for bringing this to our attention. Feedback like yours helps us identify where we need to improve and provide a better experience for our members. With regards, Zing Coach Team

Hi Jeffery, This honestly made us smile. Two years of Zinging and still loving it means a lot to us. We’re so happy to hear the AI coach has been such a helpful part of your journey — especially hearing that it felt natural enough to chat with for an hour and even bring along for your first gym session 💪 Starting at the gym can feel intimidating, so knowing the coach helped you feel more confident around the equipment is exactly the kind of experience we hope to create. Thanks for sticking with us for so long and for sharing such an awesome message. With regards, Zing Coach Team

Hi Abdenour N, Thank you for sharing your honest feedback. We completely understand how disappointing it can feel to spend time completing onboarding and then discover that full access requires a subscription. Zing Coach is primarily a premium service designed around personalized workout plans, AI coaching, and progress tracking, although some limited features may be available without a paid plan. That said, we truly appreciate your comments regarding the clarity of our onboarding and messaging. Feedback like yours helps us improve the experience and make pricing and access expectations more transparent for future users. If you believe the onboarding flow or advertising was unclear or misleading, you can share that feedback and screenshots directly with the Zing Support team through: Me tab → Settings → Contact Zing Support or by emailing: [email protected]. With regards, Zing Coach Team

Hi Mr GW, Thank you for taking the time to share such detailed feedback after 8 months of using Zing. We truly appreciate you highlighting the features you found valuable, including the body scan, progress tracking, exercise suggestions, and AI coaching. We’re very sorry to hear that ongoing issues with routine logging, inconsistent scoring, changing routines, and workout personalization have negatively impacted your experience and motivation. We understand how frustrating it is when progress tracking feels unreliable, especially after raising these concerns with support and not seeing the improvements you expected. Your comments around algorithm consistency, muscle-group focus, and cardio integration after heavy weight sessions are especially valuable, and we’ll ensure this feedback is shared directly with our product and development teams for further review. We appreciate the time you spent with the app and are disappointed we could not provide the experience you were looking for. Thank you again for your honest feedback — it helps us identify where we need to improv With regards, Zing Coach Team

Hi Anne Lavery! Thank you so much for taking the time to share such detailed and thoughtful feedback! We’re really glad to hear that you find the app helpful, focused, and enjoyable to follow, especially the voice guidance and exercise demonstrations. It’s also great to know you see the potential in Zing Coach and appreciate the value we aim to provide. We truly appreciate you outlining the areas where the experience could be improved. Feedback like yours is incredibly valuable to our team as we continue developing the app. Features like better support for home gym weight progression, more flexible workout adjustments while traveling, keeping suggested weights visible during workouts, preserving missed sessions, and increasing workout variety are all important insights that help us prioritize future improvements. Thank you again for your support and honest feedback. We’re excited to keep improving Zing Coach and make it an even better experience for users like you! – Zing Coach Team

Hi ALB! Thank you so much for sharing your experience with Zing Coach! We’re really happy to hear that you’ve been enjoying the ability to customize your training based on your personal performance goals. One of our main priorities is giving users the flexibility to adapt their plans to real life, so it’s great to know that adjusting your weekly programming around sporting events has been helpful for you. Feedback like yours motivates our team to continue improving the app and building features that support every athlete’s schedule and goals. We truly appreciate your support and are excited to be part of your fitness journey! – Zing Coach Team

Hi Nikki! Thank you so much for the kind words! We’re really glad to hear the app is helping you stay focused and motivated—that’s exactly what we aim for. Keep up the great work, we’re cheering you on every step of the way 💪 Zing Coach Team

Hi there, Thank you so much for your kind words! We’re really happy to hear that Zing is helping you stay consistent—that’s truly one of the biggest wins in any fitness journey. Taking the mental load off planning while keeping workouts fresh and engaging is exactly what we aim for. Keep up the great work, and we’re here anytime you need us 💪 Regards, Zing Coach Team

Hi Alisa, Thanks so much for this — it really means a lot 😊 We’re so happy to hear the app is making things easier and taking the guesswork out of your workouts. That’s exactly what we aim for. It’s also great to know you’re feeling supported and getting good value along the way. Appreciate you being with us and wish you continued progress 💪 With regards, Zing Coach Support

Hi Scott, Thank you for the amazing feedback! 🌟 We’re so glad you’re enjoying the detailed approach, motivational features, and the flexibility to modify your routines. It’s great to hear that the dietary guidance is also adding value to your experience. Your recommendation means a lot to us—thanks for being part of the journey! 💪 With regards, Zing Coach Team

Hi Rodanthi, Thank you so much for your thoughtful feedback! 🙌 We’re really glad to hear that you’ve been using the app for over a year and seeing real progress—that’s exactly what we aim for. It’s great that the flexibility around exercises, equipment, and workout duration has been helpful for you. We also truly appreciate your recognition of the continuous improvements, as well as your honest note that there’s still room to grow. Feedback like yours helps us keep moving in the right direction. Thanks again for your support and recommendation—we’re excited to keep improving your experience! 💪 With regards, Zing Coach Team

Hi Stuart, We’re really sorry for the frustration and for the current limitations you experienced with the training split feature. We understand how disappointing it is when the product doesn’t meet expectations, especially after such a long email exchange. As you requested, your subscription has already been cancelled. We truly appreciate the time you took to share your feedback — it helps our team understand where we need to improve. Thank you for giving Zing Coach a try, and we wish you the best with your training going forward. 💪

Hi Malalai, We’re truly sorry to hear that your experience felt disappointing and unclear. That’s certainly not the impression we want to leave. After reviewing your case, our records show that the account was voluntarily created and the subscription was activated through the standard sign-up flow, which requires confirmation before completion. As soon as you contacted our support team, we immediately assisted with canceling the subscription and, although the charges were processed in line with the agreed terms, we issued refunds for two payments as a gesture of goodwill. We understand that subscription management can sometimes be confusing—especially when purchases are made directly through a website rather than through Apple, in which case they would not appear in Apple Subscriptions. That's how the system operates since you signed up with us directly, not through Apple. We appreciate your feedback regarding transparency and will continue working to improve clarity in our onboarding and communication. If there’s anything further we can assist you with, please don’t hesitate to reach out directly to our support team. Best wishes, Zing Coach Team

Hi there! Thanks so much for the kind words—we’re really glad Zing Coach has been motivating and adapting well to your needs! 🙌 Garmin sync and the ability to move workouts to another day are great suggestions. You can share and vote on feature ideas here so our team can prioritize them: https://zingcoach.frill.co/

Hi Jennifer! Wow, first of all — 6 kg in a month is huge 👏🔥 that’s an amazing result, and we’re genuinely so happy to hear you’re feeling stronger too. Love that Zing’s been part of that journey 💪 Thank you as well for the thoughtful feedback — you’re absolutely right. The recommended weights are currently shown in gym workouts because the equipment is standardized, while home workouts can vary a lot depending on what equipment you have available. That said, your point makes total sense, especially for people mixing home and gym training like you. We’ve shared this suggestion with our product team, because adding clearer weight guidance for home workouts would definitely make them even more helpful. Feedback like this is exactly how Zing keeps improving. Keep smashing it — and congrats again on the progress! 🚀 Best wishes, Zing Coach Team

Hi Umang! 🙌 We’re really happy to hear Zing helps you plan your workouts like a real coach — that’s exactly what we’re aiming for. 💪 Awesome to know you’re enjoying the weight tracking, the fresh exercise variety, and that it’s helping you push your limits. Thanks for training with us and sharing your feedback — we’re excited to keep helping you progress. 🚀 Warmly, Zing Coach Team