Zing Coach is an affordable interactive fitness app that uses artificial intelligence to create personalized workout plans and improve health and wellness. Zing Coach gives you exercises that are deeply personalized and customized. All fitness programs are individually designed based on your body data—via our Body Composition Scan, Fitness Test, and historical data from Apple Health—and constantly adjusted by AI. Zing Coach can tailor your workout by location (gym or home), duration, intensity, available equipment, target muscles, and even health restrictions.
Written by the business, not verified by us.Zing Coach (zing.coach) has a 3.1 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 41% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss App, User experience, Price. Last updated 2026-09-05.
Most reviewers were somewhat happy with their experience overall. Consumers find the fitness platform very helpful and engaging, frequently praising the structured routines, easy-to-follow video tutorials, and regular reminders that keep them accountable during workouts. People also enjoy the personalized exercise plans which successfully remove the guesswork from gym sessions and support steady fitness progress. Some reviewers were not happy with unexpected subscription renewals and unclear pricing practices. A few other people mentioned that customer support was unhelpful when attempting to resolve billing disputes or refund requests. Additionally, some users experienced frustrating technical glitches, including videos failing to play and missing features across different device versions.
Auto-generated from all reviews of this business. For reference only.The regular reminders keep me accountable
Hi Ted, Thank you for the kind words! We’re so glad to hear that the regular reminders are helping you stay accountable — consistency is key, and it’s great to know Zing is supporting you on your journey. Keep up the great work — we’re cheering you on! 💪 Zing Coach Team
Thank you for responding. However, there's a clear gap between your stated values of "empathy and respect" and your actual customer service. When I contacted you immediately after the charge, having not used your app for an entire year (verifiable in your system), I received a rigid "no" with zero flexibility. You say your policy doesn't "guarantee" refunds — implying discretion exists — yet none was offered to me despite obvious merit. Saying you "aim for empathy" while demonstrating none when it matters is simply PR speak. Other customers deserve to know this. Following this hollow PR response, I am lowering my review from 2 stars to 1 star. You have officially confirmed that you prioritize profits over customer relationships. In today's competitive market with countless fitness apps to choose from, this approach is unacceptable. Potential customers: you've been warned. Original Review: I want to be fair in this review: Zing Coach's workout app itself is well-designed and I enjoyed using it when I was active on the platform over a year ago. However, I must warn potential customers about their inflexible customer service and predatory auto-renewal practices. What Happened: After not using the app for an entire year (verifiable through their own login records), I was automatically charged $139 for an annual renewal I was unaware of. I discovered the charge the same morning it occurred and immediately contacted their support team to request a refund. The Response: Despite clearly explaining that: I hadn't used their service in over a year This was a genuine oversight on my part They could easily verify my non-usage through their system Their support team (Alina) refused to issue a refund, citing "company policy." There was no consideration for the customer relationship, no empathy for an honest mistake, and no willingness to make an exception despite clear evidence I wasn't using their service. The Bottom Line: In today's competitive fitness app market, customer care should matter. Zing Coach chose to prioritize $139 over customer goodwill and trust. Their support team appears trained to rigidly follow policies rather than actually support customers. My Recommendation: If you decide to try Zing Coach, immediately disable auto-renewal in your settings Set calendar reminders before any renewal date Don't expect flexibility or understanding from their customer service if issues arise Consider other fitness apps with better customer service reputations I cannot in good conscience recommend a company that takes advantage of customers' honest mistakes rather than building long-term relationships.
Hi Armelle, Thank you again for your feedback. We're genuinely sorry to hear that our previous reply came across as PR-speak rather than a meaningful acknowledgment. That was never our intention. We take every support case seriously, especially ones involving unexpected charges. Like many subscription-based services, Zing Coach operates on an auto-renewal model — which we explain clearly during checkout and in our Terms of Use. While we understand that lack of recent usage can feel like grounds for refund, inactivity alone doesn’t cancel a subscription, and our system does not automatically detect or act on non-use. That’s why we encourage users to manage or cancel subscriptions manually via account settings. That said, we absolutely agree that customer experience matters deeply. While our refund policy doesn't guarantee reversals after renewal, we do sometimes make exceptions — and we're continuously refining how we approach these situations to be fair, transparent, and consistent. We’re sorry this interaction left you feeling unsupported, and we’ll use your feedback to keep improving. If you'd still be open to sharing suggestions directly, our team at [email protected] would welcome the opportunity to listen and learn. We wish you all the best in your fitness journey. Zing Coach Team
I love the upbeat coaching and detailed demonstrations. I wish I could add some of my own exercises like, wall sits with db arm curls. Also, I wish after chatting with my coach they could alter my workouts. If I hurt my back or have sore elbows. That way I get the best workout.
Hi Zinger, Thank you so much for the kind words — we’re thrilled to hear that you’re enjoying the upbeat coaching and detailed exercise demonstrations! 💪 That’s exactly the kind of motivating and guided experience we aim to deliver. We also really appreciate your thoughtful suggestions: - Custom Exercises (like wall sits with DB curls): This is a great idea, and you’re not alone — many users have asked for more flexibility to add their own movements. It’s something our team is actively exploring as we work on giving you more control over your workouts. - Coach Chat-Based Adaptation: You’re absolutely right — it would be powerful if your AI Coach could automatically adjust your plan after you report an injury or discomfort like a sore back or elbows. While this isn’t fully automated yet, we’re working toward deeper integration between the chat and your workout plan, so stay tuned! Thanks again for your feedback — it's exactly what helps us keep improving. We're excited to keep supporting you on your fitness journey and hope to deliver even more of what you're looking for soon! Zing Coach Team
Better than I could have imagined! Love having coach John to encourage me and telling me what to do and how to do it!
Hi Helena, Thank you so much for your amazing review! 🙌 We’re absolutely thrilled to hear that Zing Coach — and especially Coach John — has exceeded your expectations. Having a coach who motivates, instructs, and keeps things fun makes all the difference, and we’re so happy that John is the perfect fit for your journey. 💪 Keep up the great work — and we’ll be right here cheering you on, every step of the way! Zing Coach Team
I have been using Zing for 2 months now and I don't regret about it. So far, the app has been great and very useful.The training routines are difficult, in a good way. The IA coach is motivating me every day to achieve the goals. There are some things to improve (not very important functions, but I miss them from other apps) like an alarm to remind you when the rest time is due. I'm sure that this app will be with me for the time to come.
Hi Jorge, Thank you so much for your thoughtful review and for being part of Zing for the past two months! 💪 We’re thrilled to hear the app has been helpful, the workouts are pushing you in a good way, and your AI Coach is keeping you motivated every day. We also really appreciate your feedback about rest time reminders — and we’re happy to let you know that we’ve just released rest timer notifications! Now you’ll a notification to help you stay on track between sets, just like you mentioned. Make sure your app is up to date so you can try it out in your next session. Thanks again for your kind words and support — we’re excited to keep growing with you on your fitness journey! Zing Coach Team
There was no notification at the end of the 7 day trial and then they just auto charged me for the next month. Not happy. I tried the app and did not like it all, but due to time difference betwen Aus and US I was caught out by the slip over the end of the 7 day trial (which I paid for BTW). Liaised with them as soon as I realised I had been charged but they would not refund.
Hi Louis, We’re really sorry to hear this was your experience, and we completely understand your frustration — especially with how timing and time zones may have affected your trial ending. Our 7-day trial includes full access to Zing, and at the time of sign-up we display the renewal details, including the exact charge amount and the fact that it will auto-renew unless canceled before the trial ends. However, we recognize that time zone differences — like between Australia and the US — can make that timing feel unclear, and we’re sorry if this caused you to miss the cancellation window. We aim to be as fair as possible, and we’re always happy to revisit cases like this. If you'd be open to it, please reach out again at [email protected] and mention this review — our team will take another look to see what we can do. Thank you again for trying Zing and for sharing your feedback — we’re using it to keep improving. Zing Coach Team
I started this program with the purpose of getting fit and dropping weight back in June of 2025. I weighed 191 at the start and am currently at 182. It’s a great app. Your workouts are tailored to fit whatever fitness level you’re at. Obviously diet plays a huge role but the app keeps you motivated. I am still at it. I enjoy the workouts and feel like the results are worth it.
Hi Zinger, Thank you so much for sharing your progress, and huge congratulations on your results so far! 🎉 Dropping from 191 to 182 lbs since June is no small feat, and we’re honored to be part of that journey with you. It’s amazing to hear that the workouts are helping keep you motivated and that you’ve found them well-suited to your fitness level. You're absolutely right — nutrition plays a key role, but showing up consistently (as you're doing!) is what makes real change happen. We’re excited to keep supporting you — one session at a time. Keep up the great work! 💪 Zing Coach Team
I did not subscribe I had two charges on my credit card within days of each other so called credit card companies and thats that. Who does this???????
Hi Gale, We're really sorry to hear about the unexpected charges — we understand how concerning that must have been. To clarify: a subscription can only begin after a user actively confirms it on the final checkout screen, where all pricing and trial information is clearly displayed. We never charge without consent. That said, we take all billing concerns seriously and want to make sure nothing went wrong. If you believe a subscription was started in error or without your full understanding, please contact us at [email protected] with the email used on your account. We’ll be happy to review your case in detail and make sure it's resolved fairly. Thank you for bringing this to our attention — we’re here to help. The Zing Coach Team
Absolute scam! It’s a well dressed app that offers very little usability BUT is highly effective at extracting money. The refund policy is the most comprehensive part of the app, there’s a reason for that, they want your cash Do yourself a favor AVOID like the plague .
Hi Jonathan, We’re truly sorry to hear that your experience left you feeling this way — that’s never our intention, and we appreciate the opportunity to respond. Zing Coach is designed to offer personalized fitness coaching powered by AI — including custom workouts, progress tracking, nutrition support, and smart adaptation based on your feedback. Many users find real value in this approach, but we understand that it may not be the right fit for everyone. Regarding your comments about pricing and the refund policy: We do our best to ensure that subscription details, including trial periods, pricing, and auto-renewal terms, are clearly presented before any payment is confirmed. Our refund policy is publicly available and aims to balance fairness and transparency for users. That said, if you believe something went wrong with your cancellation or if you’d like us to review your case again, please feel free to reach out to [email protected] — we’re here to help and will gladly take a second look. We genuinely value your feedback and will continue working to make Zing clearer, more accessible, and more supportive for every user. Zing Coach Team
Awful app very glitchy, videos dont always play and workouts dont always load! It also doesnt increase your weights and expects you to calculate progressive overload. Tried to get a refund however even though Zing cancelled my membership for the year they wouldnt offer a refund! Stay away much better apps out there that are free!!!
Hi Steve, We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback. Technical issues like videos not playing or workouts failing to load are certainly not what we want anyone to experience — and we know how frustrating that can be. If you haven’t already, we’d love to investigate this further to ensure the app runs smoothly for you and others. Please feel free to reach out again with details at [email protected]. As for weight progression — you're right that Zing doesn’t automatically adjust weights at this time. Instead, we provide guided structure and rely on your input to support progressive overload. That said, we’re actively exploring ways to make this feature more intelligent and automatic in future updates. Regarding the refund: we completely understand your disappointment. Our policy is that refunds for renewals can only be granted within a certain window, but we always aim to handle cases fairly. If you believe your case wasn’t reviewed properly, we’d be happy to take another look — just reach out to us again directly. Thank you again for trying Zing and for helping us improve. Zing Coach Team
My Zing app suddenly stopped working, and despite reinstalling and contacting support, nothing was fixed. Instead, they cancelled my account altogether. To make it worse, I was charged £104 for a subscription that should have been £40. No refund, no explanation, just money taken and service lost. Completely unacceptable. BEWARE before signing up.
Hi Yana, We’re truly sorry to hear about your experience and completely understand your frustration — this isn’t the experience we want any of our users to have. Yesterday, we experienced a temporary service outage, which may have caused login and access issues for some users. We’re happy to confirm that the issue has now been fully resolved, and the app is working as expected again. If your account was mistakenly canceled during this period — or if anything still doesn’t seem right — please don’t hesitate to reach out to us again at [email protected]. We’re actively replying to all messages we received during the outage and are ready to resolve any lingering issues as quickly as possible. Regarding the charge you mentioned: we’d be happy to take a closer look to clarify the pricing and ensure everything aligns with your original plan. Please get in touch so we can make it right. Thank you for your patience and for giving us the chance to fix this. Zing Coach Team
I’m feeling great exercising whit Zing, I would love that the app could synchronize with WHOOP, as it does with Apple Watches. I think would be an excellent addition. Best regards Iker
Hi Iker, Thank you so much for your feedback — we’re really happy to hear that you’re enjoying your workouts with Zing and feeling great! 💪 We appreciate your suggestion about WHOOP integration. You're not alone — it's something we’ve heard from other users as well, and it's definitely on our radar as we explore new integrations to support recovery and performance tracking even better. In the meantime, we’ll make sure your input is passed along to our product team. Thanks again for being part of the Zing community and for helping us improve! Zing Coach Team
I signed up for a free trial. I realised it wasn't for me and hadn't used it.cI went on holiday and came back to find I had been charged £66.65 for zing coach. I have no idea why, and certainly don't remember reading about this charge. As soon as I saw the charge I reached out to Zing and asked for a refund and cancellation. They cancelled but refused a refund. They said I was outside of the refund window and gave links to their refund policies. I'm at a loss to know how I signed up for the subscription as certainly wouldn't have done it I'd known how much it was going to cost. Reading reviews on hear, I'm not the only one this has happened to, so it's not as transparent as Zing are implying. It feels underhand and untrustworthy.
Hi Racheystapes, We’re really sorry to hear about your experience and understand how upsetting it must have been to return from holiday and find an unexpected charge. That’s certainly not the experience we want anyone to have with Zing. To clarify, we always display the subscription details — including the price, trial duration, and auto-renewal — on the final confirmation screen before the trial begins and also in the invoice users receive after making the purchase. That said, we understand that these details may not always be as noticeable as they should be, especially if you're exploring the app quickly. We also do our best to process cancellations as quickly as possible, and while our refund policy is clearly outlined, we know this can still feel frustrating — especially if you hadn’t intended to continue beyond the trial. Your feedback is important, and we’re taking it seriously. We're constantly working to improve transparency and communication during onboarding to avoid this kind of confusion in the future. Thank you again for your feedback — it helps us grow and improve. Zing Coach Team
I’m glad some others have had a good experience but, mine was far from that. I used the app for a time but, saw zero results from the daily workouts. I cancelled my subscription since I wasn’t seeing results but, was still charged. I reached out the day I saw the unexpected charge and was told they would cancel but, they wouldn’t refund the amount even though I didn’t even have the app anymore much less use it because it should have been cancelled prior. I wouldn’t advise this app as the workouts don’t do much if you’re serious about wanting a proper and thorough workout especially for the cost and since you’ll continue to pay for a membership you don’t have for others incompetence and inability to cancel the subscription, it seems like a nice little way to scam money.
Hi Gina, Thank you for sharing your experience, and we’re truly sorry to hear that Zing didn’t meet your expectations. We understand how frustrating it is to be charged for a subscription you no longer intended to use. To clarify: subscriptions can only be canceled directly by the user via the app or the platform used for sign-up (such as the App Store or Google Play). When a subscription isn't canceled before the renewal date, the charge is applied automatically, and this is outlined in our terms. That said, we absolutely take your feedback seriously. While our refund policy is limited for auto-renewals that aren't canceled in time, we'd be happy to take another look at your case to ensure everything was handled properly. If you're open to it, please contact us again at [email protected] with the email tied to your account. We’ll escalate your request and do our best to make this right. We’re sorry to see you go but thank you for giving Zing a try, and we’ll use your feedback to continue improving. Zing Coach Team
Love this app. It gets me motivated, informed, my coach is absolutely awesome!!! Please run and get this app. It will truly get you all the tools to succeed in your health journey.
Hi Vielka, Wow , thank you so much for the amazing feedback! 🙌 We're so glad to hear that Zing is keeping you motivated, informed, and supported on your health journey. It’s wonderful to know that your coach is making such a great impact and that you're finding real value in the tools we provide. That kind of motivation is exactly what we aim to deliver. Thanks for recommending Zing. We’re so proud to be part of your wellness journey! Zing Coach Team
I really enjoy having an idea of what to do every day at the gym. Having a better routine will help me see better and more efficient results. I love using AI to improve my wellbeing.
Hi Isabella, Thank you so much for your kind words! 🙌 We’re thrilled to hear that Zing is helping you build a better gym routine, and that having clear daily guidance is making a difference in your motivation and results. We love that you’re embracing AI to support your well-being. That’s exactly what Zing is here for - smart, flexible coaching that fits your life and helps you reach your goals efficiently. Keep it up, we’re excited to be part of your journey! Zing Coach Team
I wanted information on how to cancel my subscription since I didn’t have the right button. Zing solved it rapidly. It is great having your own AI coach and support community that is available 24/7. No need to buy expensive personal trainer at the gym. You can exercise in your own environment and no need spending time travelling to and from the gym. With Zing everything is customised to your needs and goals and with the equipment you have at home.
Hi Maria, Thank you so much for your kind words and for giving Zing a try! We’re glad our team could assist you quickly with your cancellation request, and it means a lot to hear how much you enjoyed the experience with your AI coach and the flexibility of training in your own space. 💪 Even though you’ve chosen to pause for now, we truly hope you’ll consider returning in the future. We’d love to support you again on your fitness journey whenever you're ready. Wishing you all the best, and thank you again for being part of the Zing community! Zing Coach Team
Hi Brian, Thank you so much for the kind words! We're really happy to hear that you found Zing helpful. 💪 If there’s ever anything else we can support you with, we're here for you 24/7. Cheers, Zing Coach Team
I think for someone with experience and motivation to workout this app is really helpful: I can find data, analysis, build the program based on my timetable and equipment! It has everything I need: coaching, workouts, nutrition and testing!
Hi Consumer, Thank you so much for your thoughtful feedback! We're very glad to hear that Zing is delivering exactly what you need - from flexible programming based on your time and equipment, to coaching, nutrition, testing, and data insights. It’s great to know that experienced and motivated users like you are finding real value in the all-in-one approach we’ve built. We’re here to support your goals every step of the way! Zing Coach Team
Biggest scam ever. A year ago I paid over $100 for the service and then was locked out for months. When support finally came around to give me access I asked them to cancel it altogether. Fast forward a year, I’ve been charged another $100+ for another year of service. Support decided that I don’t qualify for a refund so these guys are basically just thieves and scam artists.
Hi Shadrach, We’re truly sorry for the frustration you’ve experienced — and we completely understand how upsetting this situation has been. After reviewing your case, we want to sincerely apologize again for the initial access issues you encountered. You were absolutely right to expect better support and transparency at that time. We did process a full refund last year and followed up with a message confirming your access had been restored and your subscription was active again . Since we didn’t hear back after that message, the subscription remained active — and that’s what led to the renewal this year. That said, we recognize how this felt from your side and want to make it right. We’ve now issued a full refund for the recent charge and confirmed that your subscription has been completely canceled. No further charges will be applied. Thank you again for your patience, and we truly regret the inconvenience caused. We appreciate you bringing this to our attention and hope this resolution gives you peace of mind. Zing Coach Team
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