Zing Coach

Hi Jennifer, We're truly sorry to hear about your experience and understand how upsetting unexpected charges can be. However, we’d like to clarify that a subscription can only be activated through a deliberate purchase flow, where the pricing and billing details are clearly shown at checkout, including the recurring nature of the subscription. A confirmation email and receipt are also automatically sent after sign-up. According to our refund policy, we’re unable to provide reimbursement for charges beyond the standard refund window. That said, your feedback is important, and we’re constantly working to make our communication and billing flow as clear as possible. If you believe there may be an error or need further clarification, we encourage you to contact our support team with your account details so we can investigate further.

Hi Jackie, Thank you for your feedback, and we're truly sorry to hear about your frustration. When you signed up, you started a 7-day free trial, which is set to automatically convert into a monthly subscription for £38.95 unless canceled before the trial ends. This information is clearly displayed on the checkout screen and also included in the confirmation email and invoice sent after signing up. Regarding the add-ons (such as the Nutrition plan or Body Scan) — these are entirely optional and shown on a separate screen with a clear price and confirmation button. A charge for an add-on is only processed if the user explicitly agrees to it. In your case, our records show no add-on was purchased, and this was a standard trial-to-subscription renewal. We understand how frustrating unexpected charges can be, even when outlined in advance. However, according to our refund policy, renewal charges after the trial period are non-refundable, as they result from the trial converting into a paid subscription. That said, we’re constantly working to improve transparency and user experience, and we appreciate your feedback. If you’d like us to double-check your case or clarify anything further, please don’t hesitate to reach out to our support team again, we’re happy to help. Zing Coach Support Team

Hi Riya, Thank you for your feedback, and we’re sorry for the confusion caused. To clarify, when you signed up, you purchased a 7-day trial for £6.93, which was set to automatically renew into a monthly subscription of £38.95 if not canceled before the trial ended. This condition is clearly displayed on the checkout screen and outlined in the invoice you received upon purchase. We’ve checked your account and can confirm that no upgrade or separate add-on was purchased — this was a standard case of a trial converting into a monthly subscription due to non-cancellation. According to our refund policy, renewal charges are non-refundable. However, we’ve issued a full refund for this renewal as a gesture of goodwill. Your subscription has now been canceled and is no longer subject to any future charges. We’ve also responded to your message in our support conversation and remain available if you need anything else. The Zing Coach Team

Hi Student, Thank you so much for sharing this! We’re so happy to hear that Zing has helped boost your confidence in the gym and given you the structure to work out with purpose. Having a plan can make all the difference, and we love that you're using the AI Coach to get even more out of your journey! We’re here to support you every step of the way. The Zing Coach Team

Hi Patricia, Wow, thank you so much for this amazing feedback! We're thrilled to hear how much you're enjoying the app, from the workouts and AI coach to the body scan and overall functionality. It means a lot to know that our support team was able to make things smooth and easy during your break. Your kind words and trust in Zing truly inspire us to keep improving every day. We’re so proud to be part of your fitness journey! Cheers, The Zing Coach Team

Hi Jenny, Thank you for the kind words! 😊 We're so happy you're enjoying the app and that our support team could assist you quickly. We're always here to help whenever you need us! Cheers, The Zing Coach Team

Hi Rahma Alassaf, Thank you so much! 😊 We're glad to hear our team was able to respond quickly and support you when needed. If you ever have more questions or feedback, we’re just an email away! Cheers, The Zing Coach Team

Hi there, We’re truly sorry for the frustration this has caused and completely understand your concern. We’ve checked our system and, unfortunately, we couldn’t find any messages linked to the name M. Ebanks. It’s possible there was a mismatch in the account or email used when contacting us. Please reach out to us again at [email protected] and include a reference to this Trustpilot review so we can prioritize your case and investigate it thoroughly. We genuinely want to make this right and ensure you’re properly taken care of. Thank you for your patience — we’re here to help. The Zing Coach Team

Hi Zinger, We’re so glad you’re enjoying those features! Being able to substitute exercises and get real-time AI coaching and feedback is all about making your workouts flexible, personalized, and motivating — just like they should be. Thanks for being part of the Zing community, and keep up the great work! Cheers, The Zing Coach Team

Hi Tegan, We’re so glad to hear that! Thanks for your kind words, we know how frustrating small issues like a typo can be, so we’re happy we could sort it out quickly for you. If you ever need anything else, our team’s always here to help! Cheers, The Zing Coach Team

That's amazing to hear, thank you so much for sharing! 💙 We're thrilled that Zing has helped you stay consistent and fit workouts into your busy schedule. Your dedication is inspiring, and we're proud to be part of your fitness journey. Keep it up, we’re cheering you on every step of the way! Cheers, The Zing Coach Team

Hi Melody, We’re really sorry for the confusion and completely understand your concern. Please note that Zing Coach is a subscription-based app, and a charge can only occur after a user manually confirms a purchase through the paywall, where the price and terms are clearly displayed. Additionally, a receipt is always sent after any purchase. It’s possible that the subscription was activated during a trial or through a family/shared device account. We’d love to investigate this for you — please reach out to us at [email protected] with the email or transaction details, and we’ll assist you right away. We take your trust seriously and want to ensure this is resolved properly. The Zing Coach Team

Hi Janaka, We’re really sorry to hear you feel this way and appreciate you bringing this up. Zing Coach operates on a subscription-based model, which means charges recur at the end of each billing cycle unless the subscription is canceled beforehand. This information is clearly shown on the paywall at the time of purchase, and an invoice with full details is also sent right after. We never charge without consent, and you must agree to the terms and pricing before any payment is processed. If you feel the renewal happened unexpectedly, please don’t hesitate to contact us at [email protected]—we’d be happy to take a look and help resolve it for you. Your experience matters to us, and we’re here to assist you. Zing Coach Team

Hi Sascha, Wow – 160 workouts in a row is incredible! 💪🔥 Congratulations on your transformation, and thank you for your dedication and trust in Zing! We’re also really happy to hear our Support team has been there for you when needed. If you ever have questions or need a hand again, you know where to find us. Keep up the amazing work – your consistency is truly inspiring! 🙌 Cheers, Zing Coach Team

Hi Houyeme Butt, We’re sorry to hear about your frustration. We understand how unexpected charges can be concerning, so we want to clarify how our billing works for anyone reading. When a user signs up for Zing Coach, optional add-ons like the Nutrition Guide and AI Body Scan may be offered during the onboarding process. These are clearly shown as one-time purchases and must be manually confirmed before being added. They are designed to enhance your experience, but are not required to use the app. That said, we reviewed this case in full and, although the charges were valid, we’ve issued a complete refund — including for the add-ons, which are normally non-refundable. The subscription was also cancelled, and no further charges will be made. We take all feedback seriously and are always happy to clarify or help via [email protected]. The Zing Coach Team

Hi Madison, Thanks so much for your kind words! 😊 We’re thrilled to hear Jo was able to help you out—your experience means a lot to us. If you ever need anything else, don’t hesitate to reach out. We’re always here to support you on your fitness journey! Cheers, The Zing Coach Team

Hi Catherine, We’re truly sorry for the frustration and confusion this situation has caused. We want to clarify that the Body Scan and Nutrition Guide are optional add-ons, presented with a separate paywall that requires confirmation before purchase. These add-ons are not automatically included with a membership, and charges can only be made if the user agrees to them during the checkout process. We understand how this might not have felt entirely clear at the time, and we apologize if the experience wasn’t what you expected. While our refund policy states that add-ons are non-refundable, we’re glad we could assist you with a refund for the main subscription. If you’d still like to discuss your case further or if there’s anything else we can do to help, please feel free to reach out to our support team again—we’re here to help and always open to making things right where possible. The Zing Coach Team

Hi CherDon Essar, Thank you for your feedback, and we’re really sorry for the confusion and inconvenience this caused. We want to clarify that the Body Scan is an optional add-on, and to purchase it, users must confirm the charge on a separate screen with its own paywall. That said, we understand how it might have felt like it was included with your membership, and we’re sorry if this wasn’t clearer. While our refund policy states that add-ons are non-refundable, we truly value your interest in being part of the Zing Coach community long-term. Please reach out to our support team again — we’d love the chance to revisit this and see how we can make things right for you. Thanks again for bringing this to our attention. The Zing Coach Team

Hi Roshaan, Thank you so much for your kind words! We're thrilled to hear that Zing has made exercising more fun and meaningful for you. One of our main goals is to help you not only enjoy your workouts but also understand the why behind them—so it’s amazing to hear that this has made a real difference for you at the gym. 💪 Keep it up, and we’ll be here to support you every step of the way! Cheers, The Zing Coach Team

Hi there, Thank you for sharing your experience, and we truly apologize for the frustration this situation has caused. We understand how it may feel confusing when additional features like the Body Scan and Nutrition Guide are presented after the main purchase. However, we want to clarify that each add-on requires the user’s confirmation on a separate paywall, where the price and terms are clearly displayed before the purchase is completed. There are no hidden charges, and users must actively approve each transaction. As for refunds, our policy states that add-ons are non-refundable, which is why your request was initially declined. That said, we do occasionally make exceptions in specific cases to make things right, especially if there was a misunderstanding or technical issue. We genuinely want you to have a fair and transparent experience with Zing, so please reach out to us again at [email protected]. We’d be happy to take another look and, if possible, offer a replacement like the Body Scan for the Nutrition Guide, to make things right. Zing Coach Team