Zing Coach

Hi Chris, Thank you so much for your thoughtful review! We’re so happy to hear that Zing Coach is helping keep you motivated and making it easy to switch between gym and home. Flexibility is one of our top priorities, and it's great to know it's working well for you. We're also glad you’re finding value in the coaching experience, and really appreciate you pointing out where things can improve. Occasional mismatches between the audio guidance and visual demonstrations shouldn’t happen, and we're already working on better syncing these elements for a smoother experience. Your support and recommendations mean a lot to us, and we’re excited to continue supporting you on your fitness journey! All the best, Zing Coach Team

Hi Bryce, Thank you for your honest and detailed feedback, it’s clear you’ve taken time to explore the app, and we really appreciate you sharing your experience. You’ve raised several important points: Exercise Variety: You're absolutely right that we can improve here. While Zing includes a large library of exercises, we understand that repetition, especially in focus areas like forearms and calves, can make things feel limited. We're actively working on expanding both exercise diversity and smarter rotation logic to address this. AI Adaptation: We’re sorry to hear that your workouts felt repetitive day-to-day. Our AI is designed to adapt based on your goals, feedback, and session history, so if that isn’t happening, it’s something we’re looking into closely. We're also rolling out improvements that give users more control over modifying sessions directly in-app. Thanks again for your input! It helps us improve Zing Coach for everyone. We hope you’ll see more of the potential you mentioned as we continue evolving. Warm regards, The Zing Coach Team

Hi Krista, Thank you so much for this heartfelt review, it truly means a lot to us! We’re incredibly happy to hear that your Zing experience has been not only effective but also emotionally supportive. Knowing that the combination of personalized workouts, smart nutrition, and our AI-driven guidance has had such a positive impact is exactly why we do what we do. The fact that you’ve found more kindness and encouragement through Zing than in past in-person experiences really moves us! It shows how powerful thoughtful technology can be when paired with the right goals. Thank you for recommending Zing to your friends and family. We're honored to be part of your wellness journey, and we’re here for you every step of the way! With appreciation, Zing Coach Team

Hi Shannon, We’re really sorry to hear that Zing Coach didn’t meet your expectations, and we appreciate you taking the time to share your honest opinion. Our aim is to provide real value through personalized workouts, smart guidance, and long-term results - not just short-term novelty. We regret that your experience didn’t reflect that, and we understand that fitness solutions aren’t one-size-fits-all. If you’re open to it, we’d love the chance to learn more about what didn’t work for you and explore how we might improve or make things right. You can reach us anytime at [email protected]. Thank you again for giving Zing a try. Your feedback helps us get better. Warm regards, Zing Coach Team

Hi Elaine, We’re really sorry to hear that you’re having trouble cancelling, and we’re here to help! To cancel your Zing Coach subscription, please follow the steps based on the platform you used to sign up: If you subscribed via the App Store (iOS): 1. Open the Settings app on your iPhone or iPad. 2. Tap your name at the top > Subscriptions. 3. Select Zing Coach and tap Cancel Subscription. If you subscribed via Google Play (Android): 1. Open the Google Play Store app. 2. Tap your profile icon > Payments & subscriptions > Subscriptions. 3. Select Zing Coach and tap Cancel Subscription. If you subscribed via our Website (zing.coach): 1. Visit https://zing.coach and log into your account. 2. Go to Settings > Subscription, then select Cancel Plan. If you're still having trouble or you’re unsure which platform you used, just email us at [email protected] and we’ll assist you directly. We're here to make this as smooth as possible. Warm wishes, Zing Coach Team

Hi Karen, Thank you so much for your thoughtful and well-balanced review! We truly appreciate you taking the time to share both what you love and where we can improve. It’s great to hear that you’ve already seen progress and are enjoying the overall flexibility of Zing Coach for at-home workouts. That’s exactly the kind of sustainable impact we aim to support. That said, you've highlighted several important areas for improvement, and we want you to know we're listening: Saving completed workouts: you're right - this is a feature we’re actively exploring. Many users have asked to save or repeat workouts they’ve already completed, and we agree it would add a lot of value. Voice vs. demo mismatch: thank you for catching and sharing this. We’re currently working to improve the consistency between the voice coaching instructions and demo visuals. Rest period personalization: we’re glad you appreciate the skip and shorten options, and we agree that adding custom rest timing is a logical next step for even more personalization. Exercise variety (and more abs!): feedback like yours helps us better balance programming - especially when certain movements (like kettlebell swings) show up too often. We’re working on smarter rotation logic and adding more targeted core work across various plan types. We’re excited about where Zing Coach is heading, and your feedback plays a key role in shaping our roadmap. Thank you again for your support, and for believing in the potential of what we’re building. We’re here cheering you on every step of the way! Zing Coach Team

Hi Zinger, Thanks for taking the time to share your feedback — and we completely understand your frustration. While Zing Coach includes a wide library of exercises, we know it can feel repetitive if the same movements appear too frequently. Our system is designed to prioritize consistency and progression, but we absolutely recognize the need for freshness and variety as well. The good news is that our team is actively working on expanding workout diversity — both in terms of new exercises and smarter rotation logic — based on exactly this kind of user input. Your feedback is a big part of what helps us keep improving. Thanks again for helping us build a better experience. We hope you’ll start seeing more variety in your sessions soon! Best, The Zing Coach Team

Hi Pam, Wow, thank you so much for this amazing feedback! 🌟 We're thrilled to hear that Zing Coach has become such a valuable part of your fitness journey. It's wonderful to know that our personalized workouts and coaching have helped you skip the gym — saving time, money, and still getting results you’re proud of. That’s exactly what we designed Zing to do: make fitness simple, flexible, and truly tailored to you. We’re so happy to have you in the Zing community, and we can’t wait to support your progress even more in the months ahead. Thank you for recommending us, it means the world! All the best, The Zing Coach Team

Hi Juno, Thank you for sharing your experience! We’re so glad to hear that Zing Coach’s flexibility has helped you build your strength and fitness in a way that works for you. And that you’ve found it to be a great value compared to a traditional gym. We appreciate your honest feedback about the AI Coach and your wish for more workout variety. While many users enjoy the virtual coaching experience, we know preferences differ. User suggestions like yours are key to guiding our priorities. Our team is continually working on adding new exercises and workout formats so the training stays fresh, challenging, and motivating. Thank you again for being part of the Zing community. We’re excited to keep improving and hope to deliver even more of the variety you’re looking for! Warm regards, The Zing Coach Team

Hi Jola, Thank you so much for your thoughtful and detailed feedback. It’s incredibly valuable, and we truly appreciate the time you took to share it! You’ve raised several great points that align with improvements we’re actively working on. Let us address each one: Weight Adjustments During Workouts: You're absolutely right, currently, weight selection can only be edited in the Workout Preview. We're exploring ways to make this more flexible during the workout itself, especially for users who adjust mid-session. Calorie Burn Edit: Allowing users to manually adjust kcal burned is a great suggestion, and we agree this would improve accuracy and personal control. We’ve shared this with our product team for future iterations. Audio Coaching at the Gym: This is an often-requested feature, and we hear you! Adding audio guidance for gym workouts — not just home sessions — is on our roadmap, and we know it would elevate the hands-free experience. Apple Watch + Real-Time Heart Rate: You’re correct — BPM displays in real time during home workouts with Apple Watch connected, but not yet in the gym mode. This is something we’re actively looking to unify across workout types to create a consistent experience. Set Structure Variety at Home: A mix of rep-based and time-based sets at home is another fantastic idea. Right now, time-based is the default, but your feedback supports a more customizable approach that we’re keen to implement. We’re constantly evolving Zing based on real user input like yours. If you're open to it, feel free to email us at [email protected] with more insights. Thanks again for helping shape the future of Zing Coach! Warm regards, Zing Coach Team

Hi Amy, Thank you so much for your kind words! We’re so glad to hear that you found Zing Coach professional, responsive, and supportive. That's the experience we aim to deliver. Quick workout adjustments, expert guidance, and great value are all at the heart of what we do, and it’s incredibly rewarding to know it’s working well for you. We’re excited to keep supporting you on your fitness journey. If you ever have feedback or suggestions, we’re always here to listen! Warm wishes, Zing Coach Team

Hi Shawn, Wow, thank you so much for this incredible review! We’re so happy to hear that Zing Coach has exceeded your expectations and become such a seamless part of your fitness journey. It’s fantastic to know that you're loving the flexibility of adapting your workouts around your home gym and while traveling — that’s exactly the kind of effortless experience we designed Zing to provide. And we’re especially glad to hear that the AI Coach personality is hitting the right balance of motivation and humor! 😊 Thanks as well for pointing out the small glitch with the recovery day notification, we appreciate you flagging it. Could you please contact us at coach mentioning this bug and your user ID, so our tech team will look into it? Continuous improvement is a big part of our mission. We’re so proud to be part of your progress and can't wait to keep supporting you wherever your journey takes you! With appreciation, Zing Coach Team

Hi Jennifer, We’re truly sorry to hear about your experience and understand how upsetting unexpected charges can be. To clarify: a Zing Coach subscription can only be activated after a user explicitly confirms the plan on the final checkout screen, where full pricing and terms are clearly displayed. It's not possible for a charge to occur without direct user action. That said, we absolutely want to help resolve this. If you haven’t heard back from our support team yet, it’s possible the reply ended up in your spam or promotions folder — please double-check just in case. To make sure we can look into your case promptly, please reach out again to [email protected] with the email address used for registration, and we’ll prioritize your request. We take all concerns seriously and are committed to ensuring that every user feels heard, respected, and supported. Kind regards, Zing Coach Team

Hi A L, Thank you for taking the time to share your experience in such detail. We’re genuinely sorry that Zing Coach did not meet your expectations, especially given your background in sports science and your specific needs around injury adaptation and session personalisation. Our goal is to offer an adaptive, AI-supported coaching experience that truly supports each user’s fitness journey, including injury-aware training and session length customisation. It’s clear from your feedback that in your case, we fell short, and we sincerely apologize for that. Regarding the shoulder-specific recommendations and session duration settings not being respected — this is not how the app is intended to function. Your input helps us identify where improvements are needed, and we’ll be reviewing this behavior with our product and AI logic teams. In terms of the AI Body Scan, we understand your hesitation, and we want to emphasize that user privacy and consent are critical to us. Although the scan requires personal images, we never ask for semi-nude ones. The requirements for the clothing on the Body Scan photos are: • For men: torso uncovered • For women: belly and shoulders visible, with tight-fitting clothing on the legs. We would also like to clarify that the photos are stored only on the client's side. Regarding the AI Body Scan add-on charge: we understand your concerns and want to be fully transparent — this feature is a one-time optional purchase, and as stated in our official refund policy, it is non-refundable, regardless of usage status. This policy exists because the feature grants immediate access to proprietary tools and insights. Finally, we want to firmly state: we do not purchase reviews. Every piece of feedback — good or bad — plays a role in shaping Zing Coach, and your voice matters to us. Our support team does use templates at times to maintain consistency, but we tend to investigate every case individually. We’re sorry that this didn’t come across in your experience. If you're open to it, we’d love to take one more look at your account and situation. Please reach out to us again at [email protected], and reference this review. We’ll escalate it directly to a senior member of our team for further evaluation. We truly regret the frustration caused and appreciate you holding us to a higher standard. Your feedback helps us build a better product. Warm regards, The Zing Coach Team

Hi Glenda, We’re truly sorry to hear that you feel this way, and we want to assure you — this is not the experience we aim to create at Zing Coach. To clarify: our subscription terms, including pricing and auto-renewal, are clearly shown on the paywall before any confirmation. A subscription can only be activated with your explicit consent. That said, we understand how frustrating it can be to be charged for something you didn’t intend to use. While our refund policy is limited — especially if the subscription has been active without cancellation — we always review each case individually. We’re genuinely committed to fairness, and our team does not use generic responses when handling real customer concerns. If you haven’t yet received a full explanation or outcome from our support team, please reach out again at [email protected] with the email tied to your account. We're happy to take another look and ensure your case is properly handled. Thank you again for your feedback — it helps us improve both communication and service. Sincerely, The Zing Coach Team

Hi Zinger, Thank you for your feedback! We're so glad to hear that you found the information in Zing Coach consistent — clarity and reliability are things we care deeply about. If you ever have suggestions for how we can make things even clearer or more helpful, we’re all ears. In the meantime, we’re thrilled to have you with us on your fitness journey! Cheers, Zing Coach Team

Hi AW, Thank you for sharing your experience — we completely understand your frustration, and we’re sorry for the confusion. To clarify: the features you mentioned, such as the Nutrition Guide and the AI body scan, are entirely optional and offered as one-time purchases, separate from the base subscription. Each of these has its own paywall screen, and users must actively confirm before any charge is made. They're not part of the trial or subscription and are non-refundable, as stated in our policy, due to the immediate access and value delivered. That said, we’re glad our support team was able to assist with your refund — we always aim to approach individual cases with fairness and care. We appreciate your feedback on transparency and are continuously improving the onboarding flow to make the structure of charges even clearer. While we’re sad to see you go, we hope you might give Zing Coach another shot in the future — we’d love to offer a better experience next time. Warm wishes, The Zing Coach Team

Hi Ulf, Wow, thank you so much for the amazing feedback! We're so thrilled to hear that you've had such a positive experience not only with the app but also with our support team. We truly aim to be fast, helpful, and responsive, and it's incredibly rewarding to know that it's making a difference. We're also glad you’re enjoying the precision of our video instructions. Clear guidance is key to building confidence in your workouts! Your support means the world to us. If you ever have new ideas or suggestions, we’re always listening. Stay strong and keep crushing your goals 💪 The Zing Coach Team

Hi Zoe, Thank you so much for your kind words! 🌟 We're thrilled to hear you're enjoying the progression, variety, and flexibility Zing Coach offers. Empowering you to create workouts that suit your goals and preferences is exactly what we aim for! If you ever have ideas for features or improvements, we’re always listening. In the meantime, keep up the amazing work, we’re cheering you on every step of the way! 💪 Warmly, The Zing Coach Team

Hi Galia, Thank you for sharing your feedback, we’re sorry to hear that your experience didn’t meet your expectations. We’d like to clarify that before finalizing any purchase, all users are presented with clear information about our subscription model. This includes: the introductory price and duration, a note that the plan is auto-renewing, and details about the subsequent charges unless the subscription is canceled before the renewal date. This information is prominently displayed just above the “Get My Plan” button, and we also include this in our confirmation emails. We're committed to transparency and want every Zing Coach user to feel confident and informed in their decision. That said, we understand how frustrating unexpected charges can be. If you'd like us to look into your case and explore possible solutions, please reach out to us at [email protected] — we’re here to help. The Zing Coach Team