Aircall

Hi Sanmi, Thank you so much for the kind review! We love hearing from our users and are thrilled that you're enjoying the app. If you have any additional questions or need help with anything, please don't hesitate to reach out. We're always happy to help. Thanks again! Best, Aircall Marketing Team

Hi Guy, Thank you for sharing this. We're sorry for the frustration this situation has caused, and want you to know your feedback has been escalated to the appropriate team. We take matters such as billing disputes and account security extremely seriously, and want to clearly state that Aircall has not experienced any security breach or password leak. We encourage you to reach out to us at [email protected] for further discussion.

Hi Johnathan, Thank you for taking the time to share this review. We really appreciate your feedback! We've passed your notes about phonetic alphabet recognition on to our Product team for review. In the meantime, if you have any other questions or run into any issues, please don't hesitate to reach out to us at [email protected]. Thanks again! Best, Aircall Marketing Team

Hi there, Thank you for taking the time to share this feedback. We're sorry to hear about the frustration you've experienced, and appreciate you for bringing these points to our attention. Your comments have been raised with the appropriate team, and we look forward to continuing the conversation with you to find a solution. In the meantime, if you have any additional questions, please don't hesitate to reach out to us at [email protected]. Thanks again! Best, Aircall Marketing Team

Hello Laith, Thank you for taking the time to share this review. We're truly sorry for the experience you described and how it impacted your team’s productivity. Your feedback has been relayed to our team, and we’ll continue to work with you and your team offline to find a solution. Thank you again for bringing this to our attention.

Hi Mark, Thank you so much for your detailed review! We’re so happy to hear that our customer service has been responsive and helpful. We also appreciate your note about occasional call quality issues and are glad you’re seeing improvements and stronger reliability over time. Please don't forget that you can reach out to [email protected] or visit the Help Center here [ https://support.aircall.io/en-gb ] to get in contact with our support team. If these issues arise again, they'll be happy to troubleshoot and find a solution. If you have any other questions or need a hand, we’re always here to help. Thanks again! Best, Aircall Marketing Team

Hi Raza, Thank you so much for your review! We’re delighted to hear that you’ve had excellent service experiences with Aircall. If you ever have questions or need a hand, please don’t hesitate to reach out. We're here and happy to help. Thanks again! Best, Aircall Marketing Team

Hi Wesley, Thank you for taking the time to share this feedback. We're sorry for the frustration you’ve experienced. We take concerns like this very seriously. Our management team has been informed and will follow up to review what happened and ensure you receive the proper level of service. Thank you again for bringing this to our attention. Best, Aircall Marketing Team

Hi Angéline, Thank you so much for your kind review! We love hearing from our users and appreciate your feedback. It’s great to know the platform feels “very good” in day-to-day use. If you ever have questions or need anything else, we’re here to help. Thanks again! Best, Aircall Marketing Team

Hi Brian, Thank you for sharing this feedback. We are truly sorry for the disruption and the frustration you experienced. Our Number Operations team has been thoroughly communicative with you throughout the carrier slowdown. The carrier had a handful of rejections surrounding their privacy policy and opt-in process. This led to delays and an A2P rejection, resulting in SMS being unable to be active in this case. Nonetheless, we understand the impact of this and appreciate you bringing it to our attention. This matter was raised with the team once again, who will be in touch with you.

Hi YO, Thank you for taking the time to share this review with us. We're sorry to hear about your frustrating experience, especially with customer support, annual billing expectations, and missed calls appearing without the phone ringing. Your feedback has been escalated to the relevant teams for review, and we've heard that someone has reached out to you. We appreciate you bringing this to our attention, and if you have any additional issues or questions, please don't hesitate to reach out. We're looking forward to working with you to find a solution. Best, Aircall Marketing Team

Hi Peter, Thank you for taking the time to share this review. We're sorry to hear about the instability and bugs you’ve experienced. To help us investigate, please reach out to our support team with specific examples or details of the issues you’re seeing. With that information, our team can take a closer look and help you find a solution. Thank you again for your feedback. We really appreciate it! Best, Aircall Marketing Team

Hi Danny, Thank you so much for your review! We really appreciate your feedback on the ability to change phone numbers and caller IDs for outbound calls. It's great to hear that it works well for you. If you have any questions or need assistance with anything, please don't hesitate to reach out. We’re happy to help! Thanks again for choosing Aircall! Best, Aircall Marketing Team

Hi Bonny, Thanks for taking the time to share this feedback. We're really sorry for the disruption you’ve experienced. We’ve raised your comments to the appropriate team for review. Regarding the issues you're facing, please reach out to our team here: https://support.aircall.io/en-gb. They’ll be happy to troubleshoot and find a solution. Best, Aircall Marketing Team

Hi Janet, Thank you so much for your kind review! We love hearing from our users and appreciate your feedback on ease of use. If you ever have questions or need help with anything, please don’t hesitate to reach out! We’re always happy to help. Thanks again! Best, Aircall Marketing Team

Hi Erika, Thank you so much for your review! We love hearing from our users and really appreciate your feedback. It’s great to know the platform feels easy to use and helps you stay efficient. If you ever have questions or need help with anything, don’t hesitate to reach out. We're here and happy to help! Thanks again! Best, Aircall Marketing Team

Hi Eddie, Thank you for taking the time to share this review with us. We’re sorry for the frustration you’ve experienced, and we take these matters very seriously. Our team has already reached out and is ready to work with you to find a resolution. We appreciate your patience as we continue the conversation.

Hi Sebastian, Thank you for taking the time to share this review with us. We’re sorry for the disruptions you’ve experienced, especially the blocked numbers and delayed support responses. These are matters that we take extremely seriously. We’ve flagged your feedback with our team, and they will reach out to discuss further. Thank you again for bringing this to our attention.

Hi David, We understand that changing the tools you use daily can be an adjustment, and we really appreciate your genuine feedback. We’ve created Workspace to provide more functionality and faster performance, and want to ensure you feel comfortable with the switch. Please reach out to our support team so we can collaborate more closely with you to help. Best, The Aircall Team

Hi Roel, Thank you for taking the time to share this review with us. We’re sorry to hear that your experience hasn’t been ideal, especially when it comes to the limited choice of ringtones. We really appreciate your feedback and have brought it to the attention of our Product team for review. If you have any additional questions or concerns, please don't hesitate to reach out. We're here and happy to help. Best, Aircall Marketing Team