Aircall

Hi Sergei, Thank you for taking the time to share this review with us. We’re sorry for the frustration with the latest update. We want to make sure that Aircall continues to work well for your business. Our Support team was able to resolve the ticket you raised, but if any questions remain or issues persist, please let us know so we can help further. Best, Aircall Marketing Team

Hi Angela, Thank you for taking the time to share this review with us. We're sorry that your first experience with Aircall has not been ideal, especially with buffering/disconnections across a distributed team and limited personalization settings. We appreciate your detailed feedback, and have flagged this with the appropriate team. Since then, our Support team was able to meet with a point of contact from your company to address it in more detail, outline findings, and determine next steps. Please don’t hesitate to reach out with any other questions or if any other issues arise. Best, Aircall Marketing Team

Hi Philippe, Thank you for taking the time to share this review with us. We’re sorry to hear that your Aircall experience has been frustrating, especially with regard to the interface and trouble with calls/ call quality. In the meantime, we've shared your feedback with our internal teams, and one of our account managers has added these topics to the agenda for tomorrow’s meeting with their point of contact from your company. If you ever have any additional questions, please don't hesitate to reach out to us. Thanks again. Best, Aircall Marketing Team

Hi there, Thank you for sharing this feedback. We're sorry to hear that the recent update has made Aircall harder to use. Workspace has introduced new capabilities like AI features, WhatsApp, user KPIs, and more, but we recognize that every business has unique workflows that matter. We’d really value hearing what’s missing for you and what’s become difficult to navigate. Please contact us directly through our Help Center so we can address your specific concerns and work together to find a resolution. Best, Aircall Marketing Team

Hi Corey, Thank you for taking the time to share this review. We’re sorry to hear that your experience did not meet your expectations. We take all feedback very seriously and remain committed to improving our service. If you have any further questions or need anything else, we’re always happy to assist. Best, Aircall Marketing Team

Hi Pablo, Thank you so much for your kind review! We’re thrilled to hear that Aircall has been a dependable part of your workflow over the years. Delivering a reliable experience is exactly what we aim for, and feedback like yours motivates us to keep innovating. If you ever have any questions or need a hand, don’t hesitate to reach out. We’re always happy to help. Thanks again! Best, Aircall Marketing Team

Hi Bianca, Thank you for taking the time to share this review. We're sorry for the frustration and inconvenience you’ve experienced. We take feedback about billing, cancellations, and support accessibility very seriously. We’ve escalated this issue to the relevant team, and they’ll be in touch soon. Thank you again for bringing this to our attention. Aircall Marketing Team

Hi Jim, Thank you so much for your kind review! We’re thrilled to hear Aircall is easy to use. Also, we appreciate you flagging the issue with contact names not sticking. If you're willing to provide more information, please contact our Support Team with specific details or examples of this issue so we can work towards finding a solution. Otherwise, free to reach out anytime. We’re here to help. Thanks again! Best, Aircall Marketing Team

Hi Nick, Thank you for taking the time to share this review. I’m truly sorry for the frustration you’ve experienced. We’ve escalated your feedback and the details you shared to the relevant team, and they’ll be in touch with you soon. Thank you again for bringing this to our attention. Best, Aircall Marketing Team

Hi Dee, Thanks so much for the love for the app! We’re thrilled to hear it’s hitting the mark for you! If you’re open to it, please feel free to send specific details regarding Workspace so we can make notes and improve. Best, Aircall Marketing Team

Hi Ashut, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations. We take all feedback seriously and remain committed to improving our service. If you have any questions, we’re always happy to assist.

Hi Ramzi, Thank you for sharing this review. We’re sorry to hear about the issues with your French number and the experience you described. This isn’t the experience we aim to provide. We’d really like the opportunity to look into this and help resolve the situation. Please reach out to our Customer Support team with a description of the issue so we can investigate further.

Hi Mohcine, Thank you so much for the kind review! We’re thrilled to hear you’re enjoying the app. If you ever have questions or want tips on integrations or features, we’re always happy to help. Thanks again! Best, Aircall Marketing Team

Hi Gunnar, Thank you so much for this kind review! We’re thrilled to hear Aircall has been a good tool for you. Our goal is to keep your calls seamless and your workflows simple, so it’s great to know we’re on the right track. If you ever have questions, don’t hesitate to reach out. We’re always happy to help. Thanks again! Best, Aircall Marketing Team

Hi George, Thank you so much for your kind review! We love hearing from our users and really appreciate your feedback. If you ever have any questions or comments, please feel free to reach out. We’re always happy to help. Thanks again! Best, Aircall Marketing Team

Hi Maria, Thank you so much for your kind review! We love hearing from our users and appreciate your feedback on Aircall being easy to navigate. Feel free to reach out if you ever have questions or need a hand. We’re always happy to help. Thanks again! Best, Aircall Marketing Team

Hi Fabiana, Thank you so much for your kind review! We’re thrilled to hear Aircall is effective for you, and we really appreciate your note about occasional slowness. Consistent speed is a top priority for us, and we’re continually optimizing performance so every call feels instant. Feel free to reach out anytime if you have questions or need support. We’re always here to help. Thanks again! Best, Aircall Marketing Team

Hi Christopher, Thank you for taking the time to share this review. We’re sorry to hear about your experience. We aim to be transparent about our product capabilities and provide guidance on recommended configurations to help customers get the most value from Aircall. In this case, our team offered you some solutions to address the concerns raised, but it sounds like they were not accepted or implemented on your end. While we understand that not every tool will be the right fit for every team, we take feedback seriously and continuously work to improve our documentation, integrations, and overall customer experience. Thank you again for bringing this to our attention.