Aircall

Hi Vaughn, and thank you for your feedback. We understand that frequent updates and changes can be an adjustment, and we’re always working to balance innovation in the Aircall user interface with ease of use. Our aim is to enhance the app’s functionality and user experience, and recognize that not every change lands perfectly. Your feedback about the UI and accessibility of features is valuable, and we’ll take it into account for future updates. Thanks again for your input.

Hi Baptiste, and thank you for taking the time to share this review with us. We’re sorry to hear about the frustration you experienced with activation and our pricing structure. For clarity, Aircall’s pricing page does note the three-license minimum requirement, and you can view the full breakdown of plans and included features here: https://aircall.io/pricing/. Your feedback is valuable, and I’ll be sharing it with our internal teams for review. Thanks again for providing your input.

Hi Chase, and thank you for your feedback. ='m truly sorry to hear about your experience and any frustration that has been caused. At Aircall, protecting the security and integrity of our platform is a top priority. When an account is flagged for potential account takeover or fraudulent activity, we take immediate action to prevent further risk to our users and infrastructure. These decisions are never made lightly and are based on clear indicators and industry-standard protocols designed to ensure everyone’s safety. We recognize that sometimes legitimate users can be caught up in these measures. Your case was investigated internally we will be in touch shortly. Thanks for your patience.

Hello, and thanks for your feedback. I'm truly sorry to hear about your experience and any frustration that has been caused. At Aircall, protecting the security and integrity of our platform is a top priority. When an account is flagged for potential account takeover or fraudulent activity, we take immediate action to prevent further risk to our users and infrastructure. These decisions are never made lightly and are based on clear indicators and industry-standard protocols designed to ensure everyone’s safety. We recognize that sometimes legitimate users can be caught up in these measures. If you believe this action was taken in error, we sincerely apologize for any inconvenience caused and encourage you to reach out to our support team by submitting a ticket in the Support Portal so we can review the case in more detail. Thanks.

Hi Abdullah, and thank you for this feedback. I checked in with the Billing team and it looks like we have been in touch a few times over the last few weeks with regards to your request for a contract change. Additionally, our records say you spoke with a member of our Customer Success team, Sylvie, as recently as yesterday (Aug 5, 2025). When you have a chance, please check your inbox and spam folders for this correspondence so that we can continue discussions and answer any questions you have. Thanks.

Hi Hashim, and thank you for your feedback. We're sorry to hear about your experience. My colleagues tried looking up your account and could only find a trial account from April 2024 that did not upgrade. Could you please send the email address and phone number associated with your account to [email protected] so that we can investigate? Thanks in advance for your patience.

Hi Max, and thank you for this review. We’re sorry to hear about your experience and appreciate you sharing your feedback. We understand that billing can sometimes be confusing, especially when it comes to usage-based charges like SMS segments and annual user licensing. To clarify, your Aircall account was billed according to the pricing and usage terms agreed upon at the time of signup. This includes per-segment SMS fees and annual charges for each active user. We’ve carefully reviewed your account and confirmed that all charges were applied in accordance with our terms of service. While we regret that your experience didn’t meet expectations, we're still thankful for your consideration and feedback. Thanks again.

Hi Nox, and thanks for your feedback. I'm truly sorry to hear about your experience and any frustration that has been caused. At Aircall, protecting the security and integrity of our platform is a top priority. When an account is flagged for potential account takeover or fraudulent activity, we take immediate action to prevent further risk to our users and infrastructure. These decisions are never made lightly and are based on clear indicators and industry-standard protocols designed to ensure everyone’s safety. We recognize that sometimes legitimate users can be caught up in these measures. If you believe this action was taken in error, we sincerely apologize for any inconvenience caused and encourage you to reach out to our support team by submitting a ticket in the Support Portal so we can review the case in more detail. With regards to Two Factor Authentication, Aircall does actually have this feature, which you can learn about on our Knowledge Base here: https://support.aircall.io/hc/en-gb/p/ai-support/articles/16403056597149. Thanks again for your review.

Hi Guilherme, and thank you for sharing your experience with us. As mentioned in the other review you submitted recently, Aircall requires a 30-day notice for cancellations, which is outlined in our terms. During the process, we also display the final billing date to ensure transparency. That said, I recognize how this detail might have been missed and apologize for any inconvenience it caused. Your feedback is incredibly valuable, and we’ll use it to continue improving our processes and communication. Thank you again for bringing this to our attention. ^FR

Hi Oleksii, and thank you for this review! We're glad to hear tabout the positive experience you had with Jan. His professionalism, dedication, and attention to your needs truly reflect the values that we strive for at Aircall. We’re proud to have him on board and glad he could help make your decision a confident one. If you ever have any questions or comments, don't hesitate to contact us via the Support Portal! ^FR

Hi Guilherme, and thank you for sharing your experience with us. I’m truly sorry to hear about your frustration with the cancellation process. To clarify, Aircall requires a 30-day notice for cancellations, which is outlined in our terms. During the process, we also display the final billing date to ensure transparency. That said, I recognize how this detail might have been missed and apologize for any inconvenience it caused. Your feedback is incredibly valuable, and we’ll use it to continue improving our processes and communication. Thank you again for bringing this to our attention. ^FR

Hi Dylan, and thanks for reaching out. I'm truly sorry to hear about your experience and the frustration this has caused. I have flagged this to the team so that they can reach out as soon as possible. We appreciate your patience and the opportunity to make things right. Sincerely, Francis Aircall Marketing Team

Hi Lea, and thank you for your feedback. We understand how frustrating service interruptions can be and apologize for the inconvenience caused. Your account was flagged as part of a standard and necessary security verification process. We requested documentation to confirm compliance with our policies, and unfortunately, the delay in receiving those documents led to a temporary deactivation. We understand the timing was difficult, but to maintain platform integrity, we must adhere to verification timelines. While we regret any breakdown in communication, please know that blocking only occurs in rare cases and solely to protect our support team from inappropriate or excessive contact. We value your business and are available to discuss any remaining concerns directly. Best regards. ^FR

Hi András, and thank you for sharing your experience with us. I’m truly sorry to hear about your frustration with the cancellation process. To clarify, Aircall requires a 30-day notice for cancellations, which is outlined in our terms. During the process, we also display the final billing date to ensure transparency. That said, I recognize how this detail might have been missed and apologize for any inconvenience it caused. Your feedback is incredibly valuable, and we’ll use it to continue improving our processes and communication. Thank you again for bringing this to our attention.

Hi Jorge, and thank you for taking the time to share your detailed thoughts with us. Your feedback is incredibly valuable and helps us better understand the areas where we can improve. I’m sorry to hear about the difficulties you’ve encountered, from synchronization issues to challenges with the Workspace transition and Power Dialer setup. We understand how these can impact your experience, and greatly appreciate the effort you put into detailing these points. Please know that your insights have been shared with our product team for consideration. Input like yours is essential as we work to refine our tools and ensure they meet the needs of our users. If you’d like to share any additional thoughts, don’t hesitate to reach out by submitting a support ticket in our support portal. Thank you again for helping us grow.

Hi Chris, and thanks for sharing your experience with us. I’m truly sorry to hear about the implementation challenges you faced and the frustration it caused. We regret that we weren't able to provide the support you needed at the time. Your feedback highlights areas we need to improve, and I’ve shared your comments with our team. To better assist users, we now offer 24/7 support through tickets in Aircall's Support Portal. Additionally, our Knowledge Base is available as a resource to help guide implementation and answer common questions. Thanks again for your feedback. We really appreciate it.

Hi Digital_Zone and thanks for sharing your experience with us. I'm sorry to hear that you had issues with your caller ID. To help prevent this from happening, there are a handful of best practices that you can implement to prevent your numbers from being flagged as spam or robo calls. We developed a guide in our Knowledge Base that you can review to help get set up here: https://aircall.la/3YZtSB6 Thanks again for leaving us this review, and I hope the guide helps resolve your issue. If you need further assistance, please submit a ticket through the Support Portal in Aircall Dashboard and a member of our team will be in touch. ^FR