注意：我在Crunch East Cobb预付了几个月的私人训练费用，然后决定结束训练。我去取消训练课程，他们说因为正在切换到iPad系统，取消有些问题，但值班经理承诺会处理。两个月后，我的信用卡上开始出现训练课程的扣款。Crunch在我让他们停止扣款之前，已经扣了我超过1000美元。他们在电话里承认多扣款是电脑错误，但很小心地没有写成书面。经过多次电话和上门，我被告知他们拒绝退款，尽管他们收取的费用对应的是零服务。如果你一定要用Crunch Fitness，你最好每个月都检查你的信用卡和银行账户。
I have been with Crunch since this location opened. I usually have no issues and enjoy the amenities overall. I had an accident recently and fractured my ankle and will not be able to come to the gym for several weeks.
I called this morning 05/01/26 at 8:30 AM into my location at Gainesville Georgia to work with them to cancel my membership and was told I needed to come in to sign something. I informed the manager on duty that I cannot come in due to the broke ankle and she said that I would need to mail in a letter to cancel. I again explained I cannot mail anything physically right now but I could email the request. I was then told "They tried to make that work in the past but it didn't end up working." Which really doesn't make sense as physical mail is a more inconvenient and indirect form of communication. I asked to speak to another manager and was told one would not be in for two hours. I then asked if I could leave my information and get a call back regarding the matter and the response was "I can take your information but there is no guarantee they will call you back." When I asked why I was told that they just get busy. I stated I would then call back in a couple hours and the manager responded "Okay" and proceeded to hang up on me.
I then called back and asked for the managers name and was told I couldn't have this by the front desk person "Yesinia Santana." I asked to speak to the manager again and was put on hold then hung up on again.
The last couple weeks since I broke this ankle have been painful and emotionally tolling. I believe an exception to cancel my membership via email is warranted. I was respectful and just wanted to ask someone higher who could approve this request and the customer service I received was unacceptable.
Friends do not sign up with crunch fitness this place is a 100% scam I did not even go inside they changed me 160$ I worked so hard my one week pay check took it service I did not use and I just got a call on my phone just now debt collector telling me they want 260 ???? What is going on so please stay away from this place I work or call these places total mind boggling how can they do that they can see if someone is coming inside or not if they don't see the person in a month atleast call them stay in touch thru email or phone call what kind of responsible business is this friends stay away from crunch fitness reason I am writing this so you do not have to go thru this thank you for reading..
报名了训练，但教练总是迟到或当天取消。Crunch解雇了员工，当时我想取消训练。他们告诉我如果不付清合同上900美元的余额就无法取消。我熟悉健身房的操作流程，所以付了900美元结束了合同。那是2026年2月17日，我支付了900美元的合同余额来终止训练。但之后在4月16日、4月13日和4月20日又分别被收取了150美元。我在4月17日打电话，他们说会回电但没打。4月18日我又打，他们说经理在培训中，很快会回电，但也没打。4月20日我打电话，被告知会回电。4月20日他们的经理回电，首先说我的训练续期了，我需要发送账单副本证明被收费。在我发送账单之前，他又回电说我仍欠450美元，这就是为什么分三次收费。我的课程总额是1800美元，但根据账单我被收了2250美元。我告诉他我可以带账单来证明多收了，他说他无能为力。我问能否和上级说话，他说他不允许提供任何人的信息或联系方式。我联系了Better Business Bureau，当然他们没在BBB注册。我目前正在研究如何联系上级，以便发送证明来获取退款。我不推荐与这家公司做生意。我不推荐与这家公司做生意。
LOCAL GUIDE | WHO TO CONTACT TO GET YOUR MONEY BACK:
Know Your Rights To Cancel With Crunch Fitness in Petal Mississippi
Email Corporate and Call:
Contact the VP of Human Resources at JF Fitness of North
America LLC & ABC Fitness Solutions (Client Services: 1.888.622.6290) ask GEMINI for their email/contact info.
Report Their License:
Call the MS Attorney General's Consumer Protection Division at 800-281-4418. The AG is the state authority that helps them keep their license and can actually shut them down if they're committing fraud.
Read this first if you are having trouble canceling:
I was told by HR that this location is being investigated for my case, and looking at the pattern in these reviews, I wouldn't be surprised if others were going through the exact same thing. I escalated this, and accountability is finally coming.
Don't bother arguing with local management. In my experience, it was a waste of time because they boldly claimed they had absolutely no record of me ever contacting them. You need to email their superiors to force a paper trail.
MY EXPERIENCE:
I went through this for 6 months and lost hundreds of dollars. I am permanently disabled and called within my first two weeks to cancel. They demanded a certified letter. A corporate policy does NOT override state and federal law. If they have a problem with their own policy, that is their problem. The franchise has the power to change it; it's not our problem. Certainly not one that should cost us financially.
They took hundreds of dollars from me over 6 months while I called and emailed countless times, only for them to boldly deny it ever happened.
Instead of helping, management hid their employee contact info, refused to give me their employee IDs so I could officially complain, and made a poor clerk at the front desk call to handle it.
They offered an ultimatum: they would cancel my membership as a "courtesy," but they were going to keep my money. It was that or nothing at all.
I told them I'm not the one to play with. I had to do all the research on my own, but I finally bypassed the local gym entirely, emailed corporate, got the policy canceled, and got my money back. Those hundreds of dollars may mean nothing to someone who owns a local franchise, but it's a lot to everyday folks living check to check and supporting themselves and families.
KNOW THE LAW & CREATE A DIGITAL PAPER TRAIL (Quote this in your emails):
ADA Title III (Americans with Disabilities Act):
Refusing a reasonable modification (like an electronic or phone cancellation) for a permanently disabled person is direct, actionable discrimination. Corporate policies do not supersede federal civil rights laws.
FTC Negative Option Rule:
Even if you are not disabled, if you signed up online, federal law dictates you should be able to easily cancel online without coming into the facility.
Mississippi Code § 75-83-3:
Health spas are required to hold a $25,000 surety bond with the state to protect consumers against dishonesty and failure to provide services.
In my personal opinion, I am not surprised by how they acted, given the other reviews for this location. Another reviewer recently wrote:
"0/10 do not recommend. If i could give negative stars I would. They finally canceled my policy after months of telling me they couldn’t cancel because of my balance. It took months of me sending them letters explaining that i was unable to use the membership anymore because of medical reasons... Crunch is not run by honest individuals. For the life of me I will never understand how moral bankruptcy someone has to be to lie to people repeatedly. Scary world we live in."
I completely agree. I can't help but wonder how many other people have gone through something similar. If this review helps someone else, it's worth it.
Email corporate, quote the statutes, and get your money back!
And for the record: it is not slander if it is the truth.
P.S. I already told their superiors they are NOT to contact me again, so don't bother replying to this review. Your actions speak for themselves.
After joining Crunch Fitness I started working with a personal trainer and continued for several months. The trainer I worked with was promoted and was going to move to OKC to open a new Crunch Fitness. I had already prepaid for the training, and he advised that we could get them completed before he left. A month after he moved to OKC, my wife noticed that we were still being billed for personal training. I spoke with the Manager, Kimberly Gardner, and she told me that she couldn't do anything about it because I "didn't sign anything official". I left and spoke to my trainer again, and he said that this was "not true, I was on a Flex Plan, and he would take care of it". Long story short...Kimberly refused to refund me. I asked to speak with her supervisor, and she claimed she was at the top. I informed her that that would be my last month and she acted as if she could care less. It's Manager's like Kimberly that give gyms a bad reputation.
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