QVR focuses on selling hair products, such as wigs, kinky bulk, hair extension items, etc. We seills affordable human hair wigs, highlight wigs, piano color wigs. All our wigs are made of remy human hair and virgin human hair.
Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the exceptional quality of the hair, noting that it feels remarkably soft, lightweight, and looks wonderfully natural once fully installed. Many people also appreciate the prompt shipping times alongside helpful customer service assistance when sorting out various order details.
Some reviewers were not happy with severe tangling and matting issues experienced shortly after washing or adding moisture to the hair extensions. A few other people also felt that delivery times were excessively slow, while essential tracking information proved very difficult to obtain. Additionally, some customers found communication frustrating when trying to resolve these unexpected problems.
I been trying return an unused hair bundle because the hair color were not the color appeared on website. I tried several times to get in touch with your service department, I continued to receive the same automatic email we are unable to help right now we get in contact in 24 hour.
I recieved this message 6 times. I have 30 days to return this item according to policy
My ordered #9200190389086511166858. It been over 6 days no respone or return lable has been send to me. According to your 30 days. I have less than 24 days now
QVR 回复2025-09-30
We're very sorry to hear about your experience and completely understand how frustrating this must have been. That is never the experience we want for our customers, and we sincerely apologize for the confusion in our communication.
We have just carefully reviewed our communication records. Our customer service team responded to your email as soon as they received it. Please check if the email is in your email spam?
And please don't worry, we accept returns and refunds as long as the hair has not been used.
Thank you for your patience, and again, we're very sorry for the inconvenience caused.
Best wishes
QVR hair service
Do not buy from them. They cancelled my order after it shipped and the shipper is returning the item as they were instructed by the seller (QVR) to do. I am having to file a claim for my items. No customer service response.
QVR 回复2025-09-30
We apologize for the disappointing shopping experience, this was never our intention. Don't worry, we would never intentionally cancel any customer's order. We just checked your order and verified with the courier, they told us the issue of the package was due to customs inspections. Shipments can sometimes encounter unexpected issues, which is not we want to see, either. We understand your concerns and have already contacted the courier to resolve this matter asap.
We've noticed our customer service team has contacted you regarding this matter, and we'll do our best to resolve it.
Once again, we apologize for the inconvenience and appreciate your feedback. If you have any questions, please feel free to contact us.
Best wishes
QVR hair service
September 29, 2025
DISAPPOINTED
This is the worst hair that I have ever purchased. My reasons are as follows:
1. It smells horrible and nauseating. I washed it and the terrible odor did not come out. 2. It's not human hair as advertised, after getting it installed, it's like cheap baby doll hair. 3. I paid a lot for it as well to get it installed. It was installed on September 22, 2025.
Now it's on my head and I'm going to have to get it taken out. I will never purchase from this company again nor refer it to anyone.
HORRIBLE! HORRIBLE! HORRIBLE! SO VERY DISAPPOINTED AND SAD!!!
G. D. WILLIAMS
QVR 回复2025-09-30
We're very sorry to hear about your experience and completely understand how frustrating this must have been. That is never the experience we want for our customers.
To assist you further, could you kindly confirm your order number? Or contact us directly at [email protected]. Then we will try our best to help you with the problem of the order asap.
Thank you for your patience, and again, we're very sorry for the inconvenience caused.
Best wishes
QVR hair service
Don't order hair from here. They don't have the product in stock then want you to wait Hella long. And don't want to cancel your order offering so hair you don't want
QVR 回复2025-09-28
We’re so sorry for not ship the hair at the time needed — we completely understand how frustrating it is to wait longer than expected. Due to the large demand for orders, and some products require time to be customized, some orders may take longer than usual to be shipped out.
We try our best to help customers solve all problems. We are very sorry that we did not bring you a smooth shopping experience. Your order has been processed a full refund, please check your account.
Thank you again for your feedback. We will continue to improve our services and hope to meet you again.
Best regards,
QVR HAIR
I was initially concerned and skeptical after what seemed to be a delayed response from customer service as delivery stated one thing but it had been a little longer. They did respond with a valid explanation. Then, the FedEx tracking number was not yielding results so I was a bit antsy. They were quick to respond and explained the tracking number changed once the package was in the States. I’ve finally received my hair and I love the color and softness. Now I’m hoping to have someone install without wasting too much of it and are able to use this hair and appreciate its value. This is the first time I’ve ever spent this much on hair and I believe it is worth it.
The kinky bulk extension is very nice for microlocs, been buying from this brand since a year now and they haven’t disappointed me in delivery or quality.
This product is not worth the price. I pay over $300.00 for the crochet and only use it once. The removal process was extremely hard i ended up breaking the crochet since the yarn between the hairs was too thin. It's not worth it.
It's lies and don't waist your money. I washed it and matted so bad. I brought the V-part wig. I'll never buy from them again.
QVR 回复2025-09-12
We're very sorry to hear about your experience and completely understand how frustrating this must have been. That is never the experience we want for our customers, and we sincerely apologize for the delay and confusion in our communication.
To assist you further, could you kindly confirm your order number? Because we can not find the order according to the name left. Or could you contact us directly at [email protected]? Then we will try our best to help you with the problem of the order asap.
Thank you for your patience, and again, we're very sorry for the inconvenience caused.
Best wishes
QVR hair service
Fast shipping and delivery, they're always there to answer questions. The hair is very light and looks natural. I purchased more hair after my first purchase.
The package arrived a week late with halved bundles. The product was advertised and sold as 100% hair. The product is synthetic instead. They found my order, my order number, and my name as stated in my review. Their response to my review that they could not locate my order is FALSE, as they confirmed my order # in their 1st email back to me before the back and forth communications commenced. I requested a refund. They stalled, kept delaying (playing games), and refused the refund. Horrible product. Horrible service. Anyone with a demanding schedule won’t have time to track down issues with this company. Zero stars. Do not purchase. Save your money and your time. The "plug & play" response to my review from them is inaccurate. Absolute scam. SOME OF THE POSITIVE REVIEWS ARE NOT REAL - BOTS - SCAM. Their game is to mix fulfilling just enough orders with real hair and other orders with synthetic, low-quality hair. THIS IS A SCAM.
QVR 回复2025-09-18
We're very sorry to hear about your experience and completely understand how frustrating this must have been. That is never the experience we want for our customers.
We do our best to ship out every customer's order and also ship it as soon as the order is completed. We also conduct strict quality inspections before shipment to avoid sending hair with problems to customers. And we can promise what we sent to you is 100% human hair, we never deceive our customers. We apologize that the hair did not meet your expectations. We wonder if there's any misunderstanding here?
To assist you further, could you kindly confirm your order number? Because we can not find the order according to the name left. Or could you contact us directly at [email protected]? Then we will try our best to help you with the problem of the order asap.
Thank you for your patience, and again, we're very sorry for the inconvenience caused.
Best wishes
QVR hair service
Ordered on the 17th of August.... still waiting for a date that they will ship my hair to no avail...i should have stayed with ywigs...
QVR 回复2025-09-18
Hi, we are so sorry for the inconvenience you had before. Because there will be some hairs need customization sometimes, and some products has a high demands, the shipping time was affected. We have also been committed to maintaining a high level of quality while being able to quickly ship to customers. We apologize again for the previous situation with your order. But still, thank you very much for choosing our brand to try before. Please believe that we are constantly improving our services and hope to bring a better experience to all customers. We hope we still have the opportunity to collaborate.
And if you need anything else, pls contact us freely.
Sincerely,
The QVR Hair Team
The return/refund process was absolutely horrible. They asked for pictures, and at one point tried to offer me a coupon to buy more from them instead of a return. What?? I ended up contacting my cc company to start the process of a chargeback, since QVR didn’t want to complete the return. Eventually they did (took about two weeks) although they charged me $22 for return shipping. I would never recommend doing business with this company. Ever.
My experience with Q.V.R Hair has been extremely disappointing. First, my order was not shipped out on time, and when I finally received the package, the product was the wrong color. I contacted customer service right away, expecting them to make things right, but instead I was met with unprofessional and unhelpful responses. They showed little concern for correcting their mistake, and the process of trying to get assistance was frustrating and a complete waste of time.
I paid good money expecting quality hair and decent service, but what I received was the opposite. Between the late shipping, wrong color, and terrible customer service, I would never recommend Q.V.R Hair to anyone. Save yourself the stress and spend your money with a company that actually values its Customers. I will never purchase from here again
I wish I could attach our emails
QVR 回复2025-09-19
Hi, thank you for reaching out to us. We're very sorry to hear about your experience and completely understand how frustrating this must have been.
If #00000188366 is your order number, we have checked the order records, we received your order on August 20th and shipped the hair out on the same day, during the transit process of the package, it is often a littele difficult for us to accurately control the package, but we have been trying our best to urge the courier to transport the package asap. However, the order was not delivered within the needed time, we totally understand the mood and our service attempts to provide you with compensation. For the hair color, may I have a few pictures or a short video of the received hair, pls? Then we will check it and better help you with the problem. Pls don't worry, if you really don't want the hair, we can also help you return it for a refund before using it.
We apologize for any inconvenience caused again.
Any questions, pls feel free to contact us.
Sincerely,
QVR Hair Team
I purchased 6 pks of the crochet hair. The hair was literally so tangled, I couldn’t brush through it. I then wash the hair with detangling shampoo and conditioned the hair with a leave in conditioning. To no avail. After two days the hair was so tangled I couldn’t run my fingers, a combo, or a brush through It I had to remove the hair by cutting it out. In the process of removing the tangled hair my own hair was severely damaged and cut. After all the tugging and pulling on the hair to remove the hair. There was no shedding. QVR hair is not cheap. And I’m out of about $600 dollars. I’m a Senior citizen on a fixed budget. QVR has not reached out ratify the issue. Will someone help me. Has anyone else experienced this problem? Lillie Lattimore
I had a very difficult time returning the wig. Their policy does state that the buyer is responsible for the shipping charges. I agreed to a 5 star review to coordinate a free return. I did not wear the wig, I did not like the look on me—it looked wiggy. If you order something be prepared to keep it or pay for the return (you must send pictures and they can approve or not a return/refund). It took a few weeks to get a full refund. The company sent a shipping label.
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