1-800Accountant helps companies and individuals with their taxes, payroll, bookkeeping, and more. Our winning combination of modern technology and year-round support makes us a convenient, one-stop solution for your accounting needs, whatever industry you’re in.
1-800Accountant (1800accountant.com) has a 4.4 out of 5 rating on OK.one, based on 206 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 86% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 83% of negative reviews; Reviews mostly discuss Customer service, User experience, Price. Last updated 2026-08-11.
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally professional, patient, and thoroughly knowledgeable during their initial consultations. People truly appreciate how the service makes complex tax, financial, and bookkeeping tasks much easier to handle without unnecessary stress. Consumers consistently feel well-supported and guided through every single step of starting and managing their business. However, some people mentioned that the overall cost of the services can be quite expensive and surprising at first. A few reviewers also noted that ongoing communication and helpful support can occasionally drop off after you officially sign up.
Auto-generated from all reviews of this business. For reference only.Thank you for the fantastic feedback! We're thrilled to hear you had a great experience and appreciated the professionalism. Our team is dedicated to providing top-notch service, and your support means a lot to us!
Nicholas Johnson Was absolutely amazing and explaining everything in a way that I could understand what was going to be in the best interest of my business. This is the most confident I have felt with meeting with an accountant, and I have had four consultations with other companies that were local. I feel confident in the services that I will be receiving to support my business and for the price that was provided to me.
Thank you for your fantastic review! We're thrilled to hear that Nicholas made such a positive impact during your consultation. Your confidence in our services means a lot to us. We're here to support your business every step of the way!
1800Accountant Complaint The original sales person who signed us up made many promises that never happened. The first accountant we were assigned to stood us up for our first meeting and never showed. We were re-assigned and the second accountant never produced an actual business tax plan after 3 different phone calls and promises. Every conversation with him, we had to reiterate who we were, what our companies were, our goals, and our situation to remind him. We were paying over $3k per year…for someone who can’t even remember what our business is? He made promises he never followed through with. Communication is horrible with 1800Accountant…being confined to the portal to make contact with our accountant is absurd, inconvenient, and very difficult. Also being confined to only one 30 minute conversation at a time regardless of the importance of the topic or any deadlines made working with their company exhausting and wasted so much of our time and theirs with all the rescheduling, reintroductions, etc. When we went to cancel, the representative was rude and had a strong attitude. They insisted that the refund wasn’t a full refund even though we were within our 30 day window and that 10% was going to be kept because they put work into creating an account for us …even though we didn’t get any of the services we were paying for! I argued and insisted to speak with a manager, so they “waived” the 10% “fee”, but how many people still pay for it? This was a terrible experience and I do not recommend this company.
Hello, We appreciate you bringing these details to our attention. However, we are currently unable to locate a client account in our database under your reviewer name.To help us look into this and review what occurred, please contact our team directly at [email protected] with your account or contact information.
Elizabeth was very informative and helpful. She explained everything very well And we are thankful for her knowledge.
We’re thrilled to hear that Elizabeth provided you with such informative and helpful service! Our team is dedicated to ensuring you have a great experience, and your feedback truly means a lot to us. Thank you for sharing your thoughts!
Very happy so far. Learned a lot from James Cabral who walked me through what I should expect moving forward.
Thank you for the fantastic feedback! We're thrilled to hear that James provided valuable insights and support. Your satisfaction is our priority, and we look forward to continuing to assist you on your journey!
Thank you for your fantastic review! We're thrilled to hear how much you love Cindy. Our team is dedicated to providing exceptional service, and it’s great to know we hit the mark. Your support means a lot to us!
So far, I have had a pleasant experience with Virginia! I’m excited to continue and see how beneficial this will become for my business.
Thanks for your wonderful feedback, Aaliyah! We’re thrilled to hear that you’re having a great experience with Virginia. We're committed to supporting your business and can’t wait to see the positive impact unfold!
Clear friendly on point Listened to me Seems a good value
Thank you, Hal! We're thrilled to hear you had a positive experience with our team. Your feedback on our friendly and attentive service is greatly appreciated. We're here to provide great value and support whenever you need it!
Thank you for the wonderful feedback! We're thrilled to hear that Angel made a positive impression with their expertise. Our team is dedicated to providing top-notch service, and it’s great to know we’re meeting that goal!
Cierra was very informative, friendly and did not pressure me.
Thank you for your wonderful feedback, Tangela! We're thrilled to hear that Cierra made your experience enjoyable and informative. Our team is here to support you every step of the way without any pressure. We appreciate your trust in us!
Great cusmoter service and very knowledgeable in accounting services.
Thank you, Jean! We're thrilled to hear you enjoyed our customer service and found our team knowledgeable. Your feedback motivates us to keep delivering great experiences. We appreciate your support!
She was very knowledgeable and professional and courteous, and she gave me a lot of information that I needed it in a very short time
Thank you, Sarah! We're thrilled to hear that you found our team knowledgeable and professional. Providing you with the information you need efficiently is our priority. We appreciate your kind words and look forward to assisting you again!
The information presented is highly valuable, and the skill in articulating the various services offered, along with their corresponding benefits, is commendable.
Thank you, Sabrina! We're thrilled to hear that you found our information valuable and well-articulated. Your feedback inspires us to keep delivering top-notch services and insights. We appreciate your support!
Representative was very aggressive with explaining services and the cost. Representative was not empathic nor was listening to what I was saying
Thank you for sharing your feedback. We strive to maintain high standards of professional, respectful communication in every client interaction. We would like the opportunity to review what occurred—please email us at [email protected] with your name and contact details so our team can locate the interaction and look into this matter.
We’re thrilled to hear you found our information helpful! Your satisfaction motivates us to keep providing great service. Thank you for your positive feedback!
Ian McCarthy made a good case for the services 1-800Accountant can provide, plus this should be a productive learning experience as well for myself. Looking forward to seeing what you can do for my company.
Thanks for the great feedback, Neil! We're thrilled to hear that Ian provided valuable insights. We're excited to help you and your company succeed and look forward to supporting your journey with our services. Stay tuned for more updates!
extra knowledge that I didn't ask about but was offered to me anyway.
We’re thrilled to hear that you found our team's insights valuable, Scotty! Providing extra knowledge is part of our commitment to ensuring you have the best experience possible. Thank you for your fantastic feedback!
The phone call was smooth, and everything that was explained was easy to understand, was very understanding and very helpful of money, taxes, and savings.
Thank you for your fantastic review! We're thrilled to hear that our team made your experience smooth and understandable. Providing clear and helpful guidance on money, taxes, and savings is our priority. We appreciate your feedback and look forward to assisting you again!
She answered my questions throughout the conversation
We're thrilled to hear that you had a great experience and found our team helpful! Providing clear answers and support is what we strive for. Thank you for the fantastic review!
Nolan was great to talk with! Super informative as well as patient! He had great suggestions and was very easy to talk with!
Thank you, Casey! We're thrilled to hear that Nolan provided you with such a positive experience. Our team strives to be informative and helpful, and it's great to know that Nolan delivered on that. We appreciate your feedback!
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