Whether you are buying or renting, your house does not really become a home until you fill it with the right appliances. Instead of searching out each piece on separate websites, come to Appliances Connection and find everything that you need in one place. We pride ourselves on providing our visitors only the top vetted appliance brands with convenient ways to purchase exactly what you need for your home without any hassle.
Is Appliances Connection legit?
Appliances Connection (appliancesconnection.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 86% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 31% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-31.
Delivery was courteous, but I expected the "white gloves" delivery to include a little more like attaching refrigerator handles etc.
Reply from Appliances Connection2024-01-27
Hi David,
Thank you for your feedback. We apologize for any confusion regarding our delivery service. We'll ensure to clarify our "white gloves" delivery service to better manage expectations in the future. If you have any further concerns or need assistance, please don't hesitate to reach out. We appreciate your business and feedback.
Best regards,
Appliances Connection Team
My installation was delayed because I had to relocate my power outlet. Santiago helped me by covering the cost of the driver to come back for installation.
He was very professional and courteous in my email exchange with him
Reply from Appliances Connection2024-01-27
Hi Raj,
Thank you for sharing your experience! We apologize for the delay in your installation but we're pleased to hear that Santiago was able to assist by covering the cost of the driver to return for installation. We're glad that he provided professional and courteous service throughout your email exchange. If you have any more needs or questions in the future, feel free to reach out. We appreciate your business!
Best regards,
Appliances Connection Team
Great service
Santiago Di Santo was extremely helpful with one small issue with our order.
Reply from Appliances Connection2024-01-27
Hi there,
Thank you for your feedback! We're pleased to hear that you received great service, and that Santiago Di Santo was extremely helpful in resolving the small issue with your order. If you have any more questions or need further assistance, don't hesitate to reach out. We appreciate your business!
Best regards,
Appliances Connection Team
The order process, communication, and delivery were all great. Our purchase was a microwave which likely simplified the delivery process, but I would certainly order again.
Reply from Appliances Connection2024-01-27
Hi Thomas,
Thank you for your feedback! We're glad to hear that you had a great experience with the order process, communication, and delivery of your microwave. We appreciate your positive experience and look forward to serving you again in the future. If you have any more needs or questions, feel free to reach out. We appreciate your business!
Best regards,
Appliances Connection Team
We had a wonderful experience ordering from Appliances Connection. Nathan Bent was very knowledgeable and personable. He was able to provide the reassurance that we needed to feel comfortable moving forward with this big decision. Their warranty offer can't be beat. Thank you!
Reply from Appliances Connection2024-01-27
Hi Lindsay,
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience ordering from Appliances Connection and that Nathan Bent provided knowledgeable and personable assistance. We're glad to have provided reassurance for your decision and that you found our warranty offer unbeatable. If you have any more questions or need further assistance in the future, feel free to reach out. We appreciate your business!
Best regards,
Appliances Connection Team
Exceptional customer service from Katie. Katie was polite, helpful, knowledgeable, and professional. She made my buying experience easy and smooth.
Reply from Appliances Connection2024-01-27
Hi A.Rosario,
Thank you for your feedback! We're thrilled to hear that Katie provided exceptional customer service, making your buying experience easy and smooth. We'll make sure to pass on your kind words to her. If you have any more needs or questions in the future, feel free to reach out. We appreciate your business!
Best regards,
Appliances Connection Team
Both Santiago D Santo and John were very helpful in guiding us through the steps to return an item. Thank you both for your valuable assistance.
Reply from Appliances Connection2024-01-27
Hi Mary,
Thank you for your feedback! We're delighted to hear that both Santiago D Santo and John provided valuable assistance in guiding you through the return process. We'll make sure to pass on your appreciation to them. If you have any more needs or questions in the future, feel free to reach out. We appreciate your business!
Best regards,
Appliances Connection Team
Jacky she is very professional and very nice to deal I appreciate the help that she provides to mi thank You Jacky
Reply from Appliances Connection2024-01-27
Hi Alfredo,
Thank you for your feedback! We're delighted to hear that Jacky provided you with professional and helpful assistance. We'll make sure to pass on your appreciation to her. If you have any more needs or questions in the future, feel free to reach out. We appreciate your business!
Best regards,
Appliances Connection Team
Read the reviews at BBB there is a consistent pattern of complaints. The appliance I ordered arrived a week later than promised and broken, Appliance connection had 3 failed attempts to schedule a repair service. 12 weeks and 40 emails later I still have a broken appliance.
Reply from Appliances Connection2024-01-27
I'm sorry to hear about your experience. It's disappointing to learn that you've encountered such difficulties with your order and repair service. Please accept our sincere apologies for the inconvenience caused. We take feedback seriously and strive to address any issues promptly and effectively. I will ensure that your concerns are escalated to the appropriate department for investigation and resolution. If you haven't already, please reach out to our customer service team with your order details so that we can assist you further. Again, I apologize for the inconvenience, and we appreciate your patience and understanding.
Best regards,
Appliances Connection Team
I've ordered 3 appliances now from Appliance Connection and they've all turned out great. Also, Jackie was really helpful on the phone when I called customer service with a question for my order. Great prices for good appliances!
Reply from Appliances Connection2024-01-26
Hi Molly,
Thank you for being a loyal customer! We're thrilled to hear that you've had a great experience with your three appliance orders from us and that Jackie provided helpful assistance with your questions. We're delighted that you're satisfied with the prices and the quality of the appliances you've received. If you ever have any more questions or need assistance in the future, feel free to reach out. We appreciate your business and look forward to serving you again!
Best regards,
Appliances Connection Team
Exceptional customer service from Santiago Di Santo! He made good on the company’s offer to match or beat other prices on same products. No hassle, and great experience.
Reply from Appliances Connection2024-01-27
Hi Mary Ann,
Thank you for your feedback! We're delighted to hear that you received exceptional customer service from Santiago Di Santo and that he ensured the company's offer to match or beat other prices on the same products. We're glad your experience was hassle-free and positive. If you have any more needs or questions in the future, feel free to reach out. We appreciate your business!
Best regards,
Appliances Connection Team
Very good experience..Jackie the customer service representative was great and very helpful. I returned item because unfortunately it did not work for my outlet..but I would def recommend this appliance company to anyone
Reply from Appliances Connection2024-01-26
Hi Patrick,
Thank you for your feedback! We're pleased to hear that you had a very good experience with us and that Jackie provided great and helpful customer service. We're sorry to hear that the item didn't work for your outlet, but we appreciate your recommendation. If you ever need assistance in the future or have any questions, feel free to reach out. We're here to help!
Best regards,
Appliances Connection Team
Great customer service provided by Sama S from Appliances Connection!
Reply from Appliances Connection2024-01-27
Hi JKST,
Thank you for your feedback! We're thrilled to hear that you received great customer service from Sama S. We'll make sure to pass on your kind words to her. If you have any more needs or questions in the future, feel free to reach out. We appreciate your business!
Best regards,
Appliances Connection Team
The customer service at Appliance Connection is wonderful. I ordered a microwave and trim kit and ordering was easy. The product arrived when promised. Unfortunately, I couldn't use the product because it didn't fit and I worked with Jackie in Customer Service to arrange for the return. She was extremely helpful. I would highly recommend this company and would use them again.
Reply from Appliances Connection2024-01-26
Hi Jill,
Thank you for sharing your experience! We're glad to hear that you found our customer service wonderful and that Jackie provided extremely helpful assistance with arranging the return of the microwave and trim kit. We appreciate your recommendation and look forward to serving you again in the future. If you have any more needs or questions, feel free to reach out. Thank you for choosing Appliances Connection!
Best regards,
Appliances Connection Team
Great customer service from Judy F. very pleased with my order
Reply from Appliances Connection2024-01-27
Hi Jennifer,
Thank you for your feedback! We're pleased to hear that you received great customer service from Judy F. and that you're satisfied with your order. If you have any more needs or questions in the future, feel free to reach out. We appreciate your business!
Best regards,
Appliances Connection Team
Appliances Connection is the connection you should make when buying appliances for your home.
We received excellent help and guidance from LaToya. Thank you!
Reply from Appliances Connection2024-01-27
Hi John,
Thank you for your feedback! We're delighted to hear that you received excellent help and guidance from LaToya. We appreciate your recommendation and are glad we could assist you with your appliance purchase. If you have any more needs or questions in the future, feel free to reach out. We appreciate your business!
Best regards,
Appliances Connection Team
Appliances Connection has the very best prices as well as top of the line AND lower priced inventory. Customer Service is beyond reproach. The company they hire for delivery is definitely 5+ stars! I refer anyone to AC that is buying new appliances!
Reply from Appliances Connection2024-01-27
Hi Susan,
Thank you for your glowing feedback! We're thrilled to hear that you're satisfied with our pricing, inventory selection, and customer service. We're also delighted that you had a positive experience with our delivery service. Your recommendation means a lot to us, and we truly appreciate your support. If you ever need assistance in the future or have any questions, don't hesitate to reach out. Thank you for choosing Appliances Connection!
Best regards,
Appliances Connection Team
Hi Nicholas,
Thank you for your feedback! We're glad to hear that Jackie provided efficient service. If you have any more needs or questions in the future, don't hesitate to reach out. We appreciate your business!
Best regards,
Appliances Connection Team
they damaged my product in the warehouse when packing and did nothing about it
My $1500 range hood was damaged during packing or before packing. When I notified the company about this, they did nothing.
UPDATE: See applianceconnection's reply to this original review for me to contact "nino" to get this resolved maybe. Well I sent nino.g a very nice email on Feb 3 and never heard back from nino or anyone else. Are we surprised?
2/24/2024 UPDATE: Still awaiting on a reply from "nino".
Reply from Appliances Connection2024-01-27
Hi Scott,
I'm sorry to hear about the damage to your range hood and the lack of response from our company. This is not the experience we aim to provide to our customers. I apologize for any inconvenience this has caused you. Please reach out to our manager Nino - [email protected] provide me with your order details so I can investigate the matter further and ensure that appropriate action is taken to address this issue promptly. Your satisfaction is important to us, and we want to make things right. Thank you for bringing this to our attention.
Best regards,
Appliances Connection Team
Special thanks to your employee Azure!! Azure was the person who assisted me
Azure was the person who assisted me. She was extremely polite and efficient and was able to assist with every question.
Reply from Appliances Connection2024-01-27
Hi Mark,
Thank you for your feedback! We're glad to hear that Azure provided extremely polite and efficient assistance and was able to address all your questions. If you have any more needs or questions in the future, feel free to reach out. We appreciate your business!
Best regards,
Appliances Connection Team
Shop Appliances
Carbinox
Right Channel Radios
Tenergy Power
Back Market - United States
BankMyCell
iMyFone
Plesser's Appliance