Flawless Style. Impeccable service. Unbelievable prices. Our trendy rugs all you need for a perfect home.Online area rugs like no other! Boutiquerugs living the elusive , not the all-inclusive...
Is BoutiqueRugs.com legit?
BoutiqueRugs.com (boutiquerugs.com) has a 4.4 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Home & Garden and its reputation is good. 82% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 69% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably soft texture, beautiful design, and overall impressive quality of the decorative products safely received inside their homes. Consumers consistently appreciate the exceptionally fast delivery times and the very reasonable pricing options available throughout their entire online catalog.
Some reviewers were not happy with color discrepancies, mentioning that the actual color shades occasionally differed significantly from what was originally shown in website photos. Additionally, some people noted frustrating issues involving stubborn creasing caused by improper folding or unexpected material shedding after a short period of daily use.
Auto-generated from all reviews of this business. For reference only.
scammer company, sends you garbage- very very poor quality- and then wants to charge $90 to return it. avoid like the plague
Reply from BoutiqueRugs.com2026-04-08
Hello,
We appreciate your feedback and apologize for the frustrating experience you had. While the return charge you mentioned is not accurate, we can definitely see that the return process you experienced was far from our standards, and we are truly sorry about this.
Our team has sent you an email directly to help resolve this for you and make things right. Once again, we apologize for this experience and appreciate the opportunity to get this resolved for you!
The rug was shipped and received very quickly. The color was exactly as shown and described. The quality is excellent. Very very happy with my purchase.
I had problems with my order. 1 of 4 rugs had flaws, plus the order was a little late being delivered to the wrong house, the package was damaged in transit, and therefore, the rug got soaked from sitting out in the rain. I cringed at the thought of having to fight to get the issues rectified, but to my relief, my customer service experience was fantastic! They shipped out a replacement quickly, and allowed me to donate the damaged rug. The representatives who worked with me were prompt, professional, answered every question, and provided helpful suggestions. Their follow-up in tracking the last delivery and to insure my satisfaction exceeded my expectations. Based on this experience, I would not hesitate to do business with them again or to recommend BoutiqueRugs to others.
Boutique rugs always provides quality rugs for such a great price. Their descriptions online are accurate for color and comfort. Loved this particular rug so much I bought a second one so that our dining room and living room can coordinate
I was unsure of the exact color because you sometimes can't tell on line. To be safe, I ordered just a runner so I could test the color before I hired movers to move my very heavy furniture to put down a 9x12 rug underneath my bed. I LOVED the color of the runner(Ivory) so I ordered the SAME rug only now in the 9x12. I didn't think to check the color when the rug arrived because again, it was the SAME rug as the runner. The movers came and moved all of my things,rolled out the rug and to my surprise IT WAS A TOTALLY DIFFERANT COLOR(Champagne)!!Not even close to the runner!! This company has not even reached out to me to try to make things right. I've learned my lesson and I will never recommend this company!! Goodbye $600.00 plus moving expenses! Ps. I replaced it with a beautiful IVORY rug from Pottery Barn. Wish I would have started there first!
Reply from BoutiqueRugs.com2026-04-05
Hello,
We apologize for the frustration and inconvenience you experienced with your recent order and the moving process.
We do want to clarify that our team has been trying to assist you. Following your phone call to our support team on April 1st, we sent a follow-up email to the address on file that same evening (Case ID: 682186). In that email, we requested a few photos of the rug and the labels so we could properly investigate the issue and process your claim.
We have not yet received a response to that email, which is why your case is currently on hold. If you would still like our help making this right, please check your inbox for our email. If you could kindly respond to our email, our team will gladly step in to resolve this for you.
We apologize for the inconvenience caused and we are looking forward to resolving this for you!
I needed a rug for my living room and stumbled upon this company. I loved their styling tips for which color walls, furniture, and flooring their products paired well with which made picking the right rug so much easier! The rug I ordered was delivered very quickly with good packaging. It was gorgeous and very soft with beautiful colors. Unfortunately, I measured my living room incorrectly and the rug didn’t fit my space. The customer service team was so helpful and made my return easy and efficient. I opted for the gift card return because I knew that I wanted to order the same rug but larger. This company is wonderful and I’ll definitely be ordering from them again!
I love the options that Boutique Rugs offer. The range from affordable to luxury and the prices and customer service is better than any other retailer. I have purchase several pieces to redecorate a boutique law firm and our clients love them
I bought 4 rugs from BoutiqueRugs.com. I would NOT recommend this retailer. We paid over $1,000 for all of the rugs. One of the $400 rugs was not rolled, it arrived folded in a bag multiple times. I knew there would be multiple creases and was extremely disappointed the rug was handled this way. This retailer is making me pay shipping to return the rug (over $100), even though this was their mistake.
The other rug I want to return does not match the colors displayed on the website at all which is completely unacceptable. I also have to pay for shipping to return this rug which is also over $100 to return. This return will cost me close to $300.
Their solution? Find your own shipper. They refuse to send me return labels.
Please read their return policy closely. There are no exceptions nor accountability.
The rugs aren’t the greatest quality either. Very thin for the expensive price. I do not recommend this retailer and will definitely not buy from them again. Buyer Beware!!!!!
Reply from BoutiqueRugs.com2026-03-27
Hi Angela,
We are truly sorry to hear about your disappointment regarding your recent purchase and the frustration you've experienced. We strive to provide accurate imagery and secure shipping, and we never want a customer to feel stuck with items they don’t love.
We would like to kindly clarify a few details regarding your experience. To ensure safe transit, some of our oversized rugs are shipped folded. Any creases from transit are temporary and resolve with normal use. That said, we understand it wasn't what you expected, and we want to make it right.
Regarding your return, we always aim to give our customers flexible options. In this case, our team offered our discounted prepaid FedEx labels, a full gift card refund with no return required as an exception, and the option to ship back with your own carrier for a full refund with no fee deducted.
Alternatively, we requested photos of the color mismatch so our QC team could evaluate the issue and potentially waive the return shipping fees entirely. We understand you preferred not to lay out the rugs to provide these photos, and we respect your decision.
Our team is actively working with you on your existing ticket, and we will continue to support you there. Once again, we sincerely apologize for the disappointment, and we look forward to getting this resolved for you.
Boutique Rugs are absolutely beautiful. The site has so many great choices to choose from. It is so easy to find something that you like. Or, like I did, many things that you like. It is an easy website to use, and they ship your rug out very quickly. The prices are very reasonable. I highly recommend them!
**Update. I have edited my review to reflect the amazing customer service from boutique rugs. After my review they reached out to me immediately and did everything they could to make it right. I will definitely recommend and will use this company exclusively for my future rug purchases.
My experience with boutique rugs was good. Very fast shipping and a good price for my rug. Unfortunately, the rug was poor quality. The 1 Careabelle Vintage Washable Rug - Limited Edition - 8'10'' x 12' Rectangle rug was beautiful when it arrived. Within 2 months there were several snags in the rug. A year after owning the rug it’s completely thread bare. I have never had a rug wear out like this before. I have a commercial grade X-large capacity washer that easily washed the same size ruggable but my washer could not handle this rug, for some reason. It was very disappointing. I got a great deal but almost $300 for a rug that only lasted a year was not a good value, in my opinion. I will not purchase this brand again.
Reply from BoutiqueRugs.com2026-03-19
Hi Stacey,
Thank you for taking the time to share your detailed feedback. While we are glad you enjoyed the fast shipping and the initial look of the rug, we completely understand your disappointment.
We hold our products to a high quality standard, and we would love the opportunity to look into your concerns further and offer our assistance. Our team will be reaching out to you directly as soon as possible to help make this right.
Thank you again for bringing this to our attention, and we look forward to ensuring your satisfaction!
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