High Quality Rug & Accurate Colors
Rug was delivered early and packaged well. Colors are true to the photos on the website, and the quality is excellent for the price point. Very happy with my purchase and experience overall!
About BoutiqueRugs.com
Data updated- Website
- boutiquerugs.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 104 reviews
- Replies to negative
- 69% (9/13)
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About this business
Flawless Style. Impeccable service. Unbelievable prices. Our trendy rugs all you need for a perfect home.Online area rugs like no other! Boutiquerugs living the elusive , not the all-inclusive...
Is BoutiqueRugs.com legit?
BoutiqueRugs.com (boutiquerugs.com) has a 4.4 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Home & Garden and its reputation is good. 82% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 69% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably soft texture, beautiful design, and overall impressive quality of the decorative products safely received inside their homes. Consumers consistently appreciate the exceptionally fast delivery times and the very reasonable pricing options available throughout their entire online catalog. Some reviewers were not happy with color discrepancies, mentioning that the actual color shades occasionally differed significantly from what was originally shown in website photos. Additionally, some people noted frustrating issues involving stubborn creasing caused by improper folding or unexpected material shedding after a short period of daily use.
Auto-generated from all reviews of this business. For reference only.What people say
Amazing customer experience and quality of rug!
The customer service was amazing. Quick to respond and went above and beyond to share details for me on my delivery, leaving my mind at ease. I was more than pleased with the quality of the rug. It arrived rolled, not leaving creases at all when laying down. The wool quality was top notch, and looked just like the photos. I am so happy with the purchase both in quality and price!
Pros and cons
Edit…boutique rugs has phenomenal customer service!! As mentioned in my earlier review the rug showed up promptly and was well packaged. But, they were also eager to make things right after the rug was not to my satisfaction. I would not hesitate to buy from them again. If Things I like…the rug showed up in a timely fashion. It was packaged well and laid out very nicely. I did just receive it so I don’t know about quality. There are a couple spots where the weave is coming out and unfortunately, it is right where you can see it. But otherwise, the weave is tight. What I don’t like…I don’t love the color. It has a greenish hew to it. I can live with the color but this rug is REALLY uncomfortable under the feet even with a pad. I have another jute rug and it is much softer to walk on. It is like walking on rocks. I would try to return but it is super heavy. I bought the 12x15’ rug and had to recruit help to get it loaded in the first place. If this was in a room that would be walked on a lot, it would be unusable. Overall, I’m very disappointed and regretting the purchase.
The amazing customer service at…
The amazing customer service at boutique rugs is unmatched!!
I thought I was getting a washable rug but all in all I love the
I thought I was getting a washable rug but all in all I like the rug. Just having trouble getting the lumps and bumps out.
Outstanding Service and a Rug I Love
I had a really positive experience with Boutique Rugs and wanted to share. I originally purchased an outdoor area rug from them that I absolutely loved—it looked beautiful in my space and really pulled everything together. At one point I ran into an issue with a store credit, and while it took a little back and forth, their customer support team ultimately stepped in and made it right. A special thank you to Elvie, who took over my case, escalated it, and followed through to ensure I was taken care of. That level of customer service really stood out. I’ve since used the credit to order the same rug again as a replacement, and I’m just as excited to have it back in my outdoor space. It’s durable, stylish, and exactly what I was looking for. Overall, I really appreciate a company that stands behind their customers and works toward a fair resolution. I wouldn’t hesitate to order from them again!
Love this rug!
Love this rug!! Beautiful neutral colors. Easy ordering and Fast shipping.
Fast shipping
Fast shipping. Quality and rugs look like the photo and great quality. With pets washable rugs are a must and these hold up.
The rugs arrive in a timely manner and…
The rugs arrive in a timely manner and are very nice.
Great rugs
Great rugs! I bought several last year and they are in great shape. I just purchased two more and love them. Great quality for the price. Just try not to order the ones with fringe strings. I just don’t like that it doesn’t make the rug look good.
Pretty & Cozy
We love our rug! Looks exactly as depicted and super soft and cozy.
My rug does not look like the photo and…
My rug does not look like the photo and is very low quality. Will be giving it away.
Reply from BoutiqueRugs.com2026-04-20
Hello, Thank you for taking the time to leave a review. We're sorry to hear the rug didn't match your expectations, and we want to make this right. We've already tried reaching you by email and phone over the past few days but haven't been able to connect. Please give us a call back or reply to the email we sent and we'll make sure it gets looked into right away.
Rug was delivered quickly and wrapped…
Rug was delivered quickly and wrapped safely so that water could not damage the rug. The rug itself is comfortable to walk on and the colors are bright.
Excellent quality and design
Excellent quality and design. The rug looks elegant in my space and feels durable and comfortable underfoot. Highly recommend
Great rug!
The rug arrived in a few days as pictured. After unrolling it, the creases came out almost immediately. It looks great and I couldn't be happier!
Very pleased with the item ordered! Easy to order from your website and…
Easy to order from your website and your follow up once the order is placed is great!
I love this rug and gave the old one to…
I love this rug and gave the old one to our daughter .. but service was very quick and quality of the rug is perfect !
I loved the rug
I loved the rug! Better in person than the pictures and super fast shipment!
The return policy and process is…
The return policy and process is absolutely crap. Will never buy again from this site.
Reply from BoutiqueRugs.com2026-04-09
Hello, We always strive to make things as seamless as possible for our customers, and we sincerely apologize for the frustration you’ve experienced. Based on our records, a prepaid return label has already been issued and sent to you. However, we want to make sure your concerns are fully addressed. Our customer support team will be following up with you directly via email to see how we can further assist you and ensure your complete satisfaction with the resolution.
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