Pleasant experience
Ordering process was easy and follow up was excellent with email updates regularly. The rug arrived in good time - like 3 days, was wrapped securely and works beautifully on our porch. Very pleased with the service.
About BoutiqueRugs.com
Data updated- Website
- boutiquerugs.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 104 reviews
- Replies to negative
- 69% (9/13)
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About this business
Flawless Style. Impeccable service. Unbelievable prices. Our trendy rugs all you need for a perfect home.Online area rugs like no other! Boutiquerugs living the elusive , not the all-inclusive...
Is BoutiqueRugs.com legit?
BoutiqueRugs.com (boutiquerugs.com) has a 4.4 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Home & Garden and its reputation is good. 82% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 69% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably soft texture, beautiful design, and overall impressive quality of the decorative products safely received inside their homes. Consumers consistently appreciate the exceptionally fast delivery times and the very reasonable pricing options available throughout their entire online catalog. Some reviewers were not happy with color discrepancies, mentioning that the actual color shades occasionally differed significantly from what was originally shown in website photos. Additionally, some people noted frustrating issues involving stubborn creasing caused by improper folding or unexpected material shedding after a short period of daily use.
Auto-generated from all reviews of this business. For reference only.What people say
Item not received - FedEx not responding
I ordered 2 rugs, one was delivered. I’ve tried multiple times to files a missing package with FedEx and I get a message saying it can’t be filed. I live in an apartment with a concierge on site and they confirmed the rug was not delivered. It’s wildly frustrating to spend a couple hundred dollars on something and not receive said item. I also understand this isn’t the fault of your company necessarily, but I don’t see a way to reach out to your company. It just sends me back to FedEx - I’ve called (automated) and tried the chat option. Both go no where.
Reply from BoutiqueRugs.com2026-06-15
Hello, We're sorry to hear about the trouble getting your rug, and we apologize on behalf of our delivery partner for the missing package and the difficulty you had filing a claim with them. Please know our support team is always just a call or a few clicks away at (855) 585-4040 or https://boutiquerugs.com/pages/contact-us. Had this reached us directly, we would have been glad to resolve it for you right away. As soon as we saw your experience here, we reached out and arranged a replacement at no cost to you. We truly hope our resolution was satisfactory, and we're always here should you need anything else.
The product was exactly what I expected…
The product was exactly what I expected even more beautiful.. arrived quickly !
Delivered when said and rug enrolled…
Delivered when said and rug enrolled easy.
Very beautiful fast delivery soft and plush…
Very fast delivery soft and plush carpet. A beautiful addition to any room
Love boutique rugs
I absolutely love boutique rugs! This is my first time purchasing and I am very pleased with the quality of the rugs - very beautiful and plush. Delivery was very quick and I couldn’t be happier.
I love my rugs
I love my rugs. The corners definitely still curl up and the pad is too large. I need to cut it myself which is a total bummer
Happy customer
I have been after this rug for a long time. Other sites were charging more than double of what I paid here. Great price and received quickly. I would definitely use again.
Fast shipping
Fast shipping. Rug arrived as described.
Very fast delivery and the tug was…
Very fast delivery and the tug was packaged unbelievably goid
Beautiful Rug
Beautiful colors. Soft and cushioning. Good quality.
it was just what I wanted.
review
We ordered our rug a few weeks ago and are so happy with it! I will say that the rug is darker than I thought based on pictures but it looks great in our room. I picked it based on the colors mentioned in the description it would pair well with. The rug itself is well made, the fibers are soft and it feels very comfortable to walk on barefoot. The rug is thicker than the rugs I kept coming across in my search and feels very sturdy, easily vacuums without pulling up on the rug. We added a rug pad under it for additional cushion and it is soft under our feet. Ordering was super easy and the rug arrived in less than a week.
The carpet is good quality and delivery…
The carpet is good quality and delivery was made easy .. especially like the rus colors
The rug was shipped quickly and…
The rug was shipped quickly and exceeded expectations! It's a great addition to the room.
Fast shipping and great packaging
Shipping was fasted and everything was packed so nice! I saw some reviews about funky smells but my rug did not have any! I searched for several weeks over many different sites to find the perfect rug! I love the look of this rug but sadly its not holding up at all. I expected there to be SOME shedding but my rug is sadly coming apart in huge clumps and unraveling. Im really sad. The order was quick and so was shipping so 5 stars there. Maybe not just on the quality of this certain rug
Color is totally different in person
Color is totally different in person. Very disappointed. Will be returning despite having to pay a restocking fee.
Reply from BoutiqueRugs.com2026-05-09
Thank you for taking the time to share your feedback, and we're sorry to hear the rug didn't look the way you expected in your space. We've reached out twice by email to learn more and help resolve this for you, but haven't been able to hear back yet. We'd really like the chance to make this right. When you have a moment, please reply to our last email so we can look into it and find the best path forward for you. We appreciate the review, and we're here whenever you're ready.
Moderate rug buying experience
Ordering was great. Delivery was fast. Quality is fair. I like the design, but the quality is a bit thin and feels cheap.
Very high quality rugs for the price
Very high quality rugs for the price. The delivery was very fast.
My 8’x 10 rug arrived so fast and is…
My 8’x 10 rug arrived so fast and is beautiful. I’m so happy!
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