We get Big + Tall. It’s all we do. At DXL, Big and Tall is not a section — it’s 250+ stores nationwide, a comprehensive website and convenient mobile App. We offer a shopping experience like no other, allowing Big + Tall guys the freedom to choose what they want so they can wear what they want. It’s everything they’ve been searching for, and at DXL, they will find top designer brands in the sizes and fits they need, as well as having stylish choices they won’t find anywhere else.
Written by the business, not verified by us.
Is DXL legit?
DXL (destinationxl.com) has a 3.8 out of 5 rating on OK.one, based on 185 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-08-29.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, knowledgeable, and genuinely welcoming throughout their store visits. Consumers consistently note that shopping is completely seamless and deeply enjoyable thanks to personalized sizing assistance and an impressive selection of quality apparel.
Some reviewers were not happy with certain customer service encounters, mentioning unapproachable staff members or feeling completely ignored upon entering the premises. People also reported occasional difficulties with their orders, such as unexpected merchandise sizing discrepancies or frustrating return procedures that made the overall process complicated and cumbersome.
Auto-generated from all reviews of this business. For reference only.
I live in Canada and took a trip to Kittery Maine this past summer. I found the DXL to have a much better selection than my town would have with any store. I bought a number of items but was told if I wanted more, I could shop online and the items can be shipped.
I placed an order that took close to a month to arrive and when I received the package, there was an issue with sizing. I loved the shorts I bought in the summer but they are so big they are falling off of me all the time. I wanted a few more pair for a cruise I am going on in 3 weeks. They arrived yesterday and when I tried to put them on, they were so small I could not put them on. The tag indicated it was a 5X and the first pair I bought earlier were 6. The 6x looks loose and sloppy and the 5's don't fit. There has to be an error .... never have I seen such a discrepancy in sizing. Now I have to request a refund, return the shorts (2 pair) and try to find others in the next 2.5 weeks. I also paid additional duty at the Canadian border which I am pretty confident I won't get back. All in all, a very disappointing experience
Reply from DXL2022-10-12
Hi J.R Kelley,
We are truly sorry the items order are not the perfect fit.
Please contact us at 1-855-746-7395 with the order so we may go over the items you would like to return.
We will than email you a return authorization form to return the incorrect sized items.
We are truly sorry for any inconvenience caused.
Thank you ,
Customer Service DXL Big& Tall.
Paid extra to rush order an item and it didn't deliver. I have had some pretty awful experiences with the DXL warehouse recently. But because there is nothing close by that sells big enough, I don't have much of a choice. Had an unexpected deadline for an event, so I paid out the 30 dollars for 2 day shipping 3 business days before the event. It still isn't here. . . . . Left me embarrassed for the event. If you can't deliver on the promised date then don't offer the option.
Reply from DXL2022-09-29
Dear Jake,
We are truly sorry for any shipping issues or delays with orders you have placed with us.
This is not the shopping experience we would like you to have with us.
We are truly sorry your recent order did not arrive on time for your event.
Please contact us at -1-855-746-7395 with the order number.
We will be happy to make this right for you.
Truly sorry for any inconvenience caused in shipping delays.
Thank you ,
DXL Customer service.
The VAT rate your charging on top of shipping to the UK is close to 36% when the official VAT rate is 20%, that's an outstanding business prevention plan. With business practices like that, it's no wonder you had to close down your DXL shop in London.
Reply from DXL2022-09-27
Dear Richard,
We are sorry for any disappointment and appreciate your feedback.
We have to charge 20% VAT on the total of the product purchased plus the shipping charges.
If you have further concerns you are welcome to email our international department at [email protected]
Sincerely,
Customer Support
DXL Big + Tall
My son is a frequent flyer at DXL. Two weeks ago he bought a three-quarter zip. He wore it three times and then I said hand it over time to wash it. I washed it in cold water hand wash cycle. As I was laying it out to dry I noticed it had pilled a lot. Now this was a $96 purchase.My husband Made the trip to return the item. He had all of the tickets and the original receipt. Imagine my surprise when he calls and says no cash refund only store credit. No not for nothing the gift card is totally OK,had they given him a choice! they said this is our policy my husband told them a couple of times we had to make a return it was presented the same way this was in cash was given back!So please just explain why it was such a hassle this time?JAKE
Reply from DXL2022-09-19
Dear Dorothy,
We are truly sorry for any issues with the item purchased from us.
You may contact us at 1-855-746-7395 to discuss return and exchange options.
We are truly sorry for any inconvenience caused.
Thank you ,
DXLG Customer Service
I placed an order and i had shipping inquiries but no one seems to be bothering to reply for a week now.
Reply from DXL2022-09-12
Hello,
We're so sorry you've not received a response.
We've sent a private message request for your order number, name, email and phone number.
For immediate assistance please call our Customer Service department at 1-855-746-7395.
Sincerely,
DXL Big + Tall
Update- Thank you for the information. We've sent you an email with order details.
Jiffy
Fashion Nova
Ashford.com
Pawn America
Redbubble
Reebelo
Shapermint
Bonfire