We get Big + Tall. It’s all we do. At DXL, Big and Tall is not a section — it’s 250+ stores nationwide, a comprehensive website and convenient mobile App. We offer a shopping experience like no other, allowing Big + Tall guys the freedom to choose what they want so they can wear what they want. It’s everything they’ve been searching for, and at DXL, they will find top designer brands in the sizes and fits they need, as well as having stylish choices they won’t find anywhere else.
Written by the business, not verified by us.DXL (destinationxl.com) has a 3.8 out of 5 rating on OK.one, based on 185 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-08-29.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, knowledgeable, and genuinely welcoming throughout their store visits. Consumers consistently note that shopping is completely seamless and deeply enjoyable thanks to personalized sizing assistance and an impressive selection of quality apparel. Some reviewers were not happy with certain customer service encounters, mentioning unapproachable staff members or feeling completely ignored upon entering the premises. People also reported occasional difficulties with their orders, such as unexpected merchandise sizing discrepancies or frustrating return procedures that made the overall process complicated and cumbersome.
Auto-generated from all reviews of this business. For reference only.One stop shopping, walked out with more than I was originally going to buy, Going back for a new suit in April. The salesman was a great help and very knowledgeable about their inventory.
Thank you for your kind review! We look forward to serving your future wardrobe needs.
Their app absolutely sucks. I was looking at items. I added two items to the cart. I setup my PayPal account. And it just automatically checked out with the items in my cart. It had said I would be able to review my cart before checking out. But that isn't what it did. As soon as I had my PayPal setup on your app, it skipped the next page and auto checked out. I have tried to chat in the app to stop the stupid order. And it auto closed the chat after I already had typed in a full message three separate times. I will never shop with this company again. The whole process online is nothing but frustration and I feel like a scam. I want the non authorized order cancelled. $18 for a shoe horn and disposable lint brush. And that is AFTER using my $20 coupon! Items that should cost less than $10 at virtually any store, they are saying is $37 with price, shipping and their $1.99 handling fee now. Absolutely absurd. Others in the comments are right. This place is WAY, WAY overpriced. I bought a dress shirt, trousers and a belt in store. And it was nearly $175! I only bought them, because I needed them next morning for a court case. Otherwise, I would have bought these elsewhere. And paid like half that much. I won't be going back to this store, or app.
We're sorry for the issues you had when shopping on the app. We have requested your contact information.
I've been a customer for decades but looks like every time they offer a great brand like Buffalo Jeans by David Bitton, it just doesn't last long and then it's no longer available. That brand had the best fitting jeans I've had in a long time without any alterations needed. I hope DXL can get them back as a brand.
Dear valued customer, Thank you for taking the time to share your feedback and concern about Buffalo Jeans by David Bitton being discontinued at DXL. We appreciate your loyalty and appreciate the fact that you've been a customer for decades. We understand how frustrating it can be when a favorite brand or style is no longer available. We're sorry to hear that Buffalo Jeans by David Bitton was a great fit for you and that you're missing them. We want to assure you that we're constantly evaluating our brand offerings and listening to customer feedback. We'll definitely pass on your request to our buying team to consider bringing back Buffalo Jeans by David Bitton or exploring similar brands that offer great fitting jeans. In the meantime, our team would be happy to help you find alternative brands or styles that might meet your needs. We offer a wide range of jeans from various brands, and our sales associates can provide personalized recommendations. Thank you again for your loyalty and feedback. We value your business and look forward to continuing to serve you. Best regards, DXL Customer Service Team
Waited in all day for delivery from 0800 - 1800 and no delivery got in touch the next day and they said the driver had run out of hours on his taco and would be believed today and if I rang back after 11.30 they would give me a time slot. Rang back and was told delivery would be between 13.30 - 15.30. 1600 hrs nothing again so rang back and was informed again that the driver had ran out of time on his taco so delivery would be tomorrow then all of a sudden the delivery driver turned up on my driveway and informed me that he didn’t have my package and opened his back doors and there in front of me was my package. The same driver turned up on my drive the day before and drove off when I informed him of this he said yes he did but his machine said the package wasn’t on the lorry so he drove off but actually it was it had been on there for 2 days he said. The driver was lovely and couldn’t believe what was going on but the office just lie and don’t care about their customers so stay clear as I would never use their services again
Dear Andrew, We're sorry for the service you received and if there were issues with your order. We have requested your contact information so that we can make this right for you. Sincerely, Customer Support DXL Big + Tall
Purchased suit at Pasadena store on Saturday. Suit Was not complete. Pants had to be ordered online. Also ordered shirt. Store manager promised that they would be shipped and delivered by Tuesday. Flying out on wednesday morning. Called customer service spoke Mitchell the worst manager they worst customer service. Will never purchase from dxl again. Would encourage for mitchel manager purchase from them.
Dear Isaac, We're sorry for the service you received and if there were issues with your order. We have requested your contact information so that we can make this right for you. Sincerely, Customer Support DXL Big + Tall
I can’t imagine that this outfit isn’t a scam. Excessive pricing. Absolute third rate junk for merchandise and nonexistent service. If you make the fatal error of opening their email offer, you will never be able to unsubscribe and will receive three to five spam messages a day offering more junk and more crappy service. Save yourself, go visit your local thrift shop. At least they won’t be sending you five spam emails tomorrow and tomorrow and tomorrow…
Dear Guest, We are truly sorry for the DXL emails you are receiving. Please contact us at 1-855-746-7395 with the email you would like unsubscribed. We will be happy to have your email removed or change your preference to once a week email. We are truly sorry for any inconvenience caused. Thank you, DXLG Big and Tall.
I tend to avoid DXL as their prices are very high, it’s almost always cheaper to go direct through the manufacturer or shop at Macy’s. There are alot of brand exclusions to their coupons and deals that renders them almost useless. Their free shipping threshold is also $100. Today was the last straw when I saw they now charge a handling fee on top of shipping. The customer is now paying for their cost of doing business. It looks like I will absolutely avoid them fully now.
Dear Christopher, Just to let you know, we just emailed you. Thank you for your feedback. We will forward it to the appropriate areas for their review. We're sorry for the brand exclusions. The designer brands are made exclusively for us so we do not have enough inventory to support multiple discounts. We do offer free shipping to any of our stores and to our Platinum and Gold rewards club members. We apologize for the $1.99 handling fee. Our carriers have increased costs to cover warehousing needs. We have requested your contact information. Sincerely, Customer Support DXL Big + Tall
Drove 45 miles each way to the Boise store because their website says thay are open on Sunday's. Then I get their after an hours drive and there is a note on the door that says they are temporarily closed for that day. I guess they can't manage their actual stores either. Found big guy shirts at Kohls. Never DXL !
We are sorry that the store was closed when you stopped by. Unfortunately and we apologize, the store manager had an unforeseen emergency. We regret the inconvenience caused to you. We have requested your contact information.
The online ordering is terrible. Their sizing is all over the place, and if you need to return items you have to fill out two pages of info. THe stores only carrry about 10% of what they offer, which is fine. Make you online ordering and returns easier!
Dear Johnny, We are truly sorry for any issues with processing a return or finding your sizing in our stores. Your feedback we will forward to the team and are truly sorry for any inconvenience caused. You may process a return or an exchange at one of our stores . The store can place a new order online for the exchange if the items not available in store. We want to make shopping with us a easy process in store and online. Thank you, DXLG Customer Service.
Ordered 2 pairs of Harbor Bay Pants on 3/16/20 and needed by 3/23 and they showed in stock and during checkout said they would be here on 3/20. One pair showed up on 3/20 and other pair would show up on 3/23. Got billed for first pair on 3/17 and second on 3/20. Got text from ups on 3/23 saying delivered on 3/23 at 1:52 pm. Walked to mailbox and mail there but no pants. Looked at order and said ups had given to USPS and UPS won’t let me file claim as they didn’t deliver so no claim. I complained to DXL on 3/20 about missed date and I filed bad review. They sent $15 gift certificate for next purchase. I’ll never use. Rip off artists who say UPS and worthless postal service ends up with. Contested on charge card as only can do return of what I don’t have..never again. Would not recommend to anyone.
Dear Gary, We're sorry for any issue with your order. We have privately asked for your contact information so that we may review your transaction and assist you. Sincerely, Customer Support DXL Big + Tall
I can never find pants that I like in 34 length. I had to order online like always. I get my pants shipped and I opened the package only to be disappointed by the quality of material. The pants were paper thin. I bought the same pair about 6 month ago and they are twice the thickness! I'll never buy from them again
We're sorry that the pants you purchased were not as expected. We have privately requested your contact information so that we may assist you further.
Some items they sell ship from the manufacturer and I ordered over a week ago with no ship date in sight. They tell me it might not ship for over a month. I tried to cancel, they said they would in less than 48 hours. Then 1/3 of my order ships and I cannot cancel anymore. No idea when the rest of my order is going to ship. Likely won't receive in time for Christmas. Everyone at this company is clueless and they don't know how to work with business partners to take care of the customer. Don't sell carhartt if it's going to take over a month to receive. Will never shop at DXL again and do not recommend this site to others.
We're sorry for any concerns. We privately requested your contact information so that we may assist you better.
Wow,just wow,other than paying over 100 dollars in taxes and postage to Australia which is disgusting ,I didn't receive my whole order so I started emailing and emailing ,first 5 times it's was the 45 day international shipping excuse ,then i was given a date 2 months later ,that date came and went ,emailed again ,the 45 day excuse again !! Then I lost it after 3 months !!! Then they send an email saying Carhartt cancelled!!!! U obviously stuffed up then made up a lie but what ever horrible company so I didn't care as long as I got my money back ,hahahah I wish ,they are making up that Ive been refunded partially already !!! Showed that I wasn't then they change there story again ! And say I can have 159 back out of 270 ?! The hat was 58 dollars !!! And I now they won't even give me the 158 and as I've contacted of two different emails I have two different story's !!!! So I can prove they are lying !!! I hate this company so much that Im going to tell the world how bad there prices and service is !! Oh and you would think I would get offered a huge voucher or discount for months of lies and abuse of my time hahahaha nope note even that what the hell!!! Update ,I did get a full refund ,however no more sorry than as if they spilled coffee ,and as for any discount to maybe apologise for wasting 3 months of my time , horrible experience
Dear Joel, We're sorry for the issue you had with your order. We have privately requested your contact and order information so that we can further review your order. Sincerely, Customer Support DXL Big + Tall
I bought a pair of casual dress shoes for work in what the store associate said was June. The stitching literally came loose on the sides of both shoes. It’s the stitching the holds the material and sole together. I know you have a 90 day return policy, I wear a size 16 shoe and have for 45 years and I’ve never had this issue before.
Dear Mark, We are truly sorry for any issues with the shoes purchased from us. Please emails us at [email protected] with your email, phone number and a copy of the store receipt. Also, please provide a picture as an attachment of the defective item. We stand by behind our products and want to make this right for you. We are truly sorry for any inconvenience caused. Thank you, DXL Customer Service.
I think I dislike this company more than any other company I’ve ever interacted with. I don’t think I’ve ever had a good experience going into this companies stores across the 4 states in which I’ve lived. The customer service is a dumpster fire. And just walking in is frustrating. More often than not I have to hold back tears on the way out. They actively try to keep a monopoly on big and tall clothes, but then fail to actually stock clothes for people at the top end of “big”. Ontop of that they’re absurdly overpriced. It’s not like big people can go to goodwill to get clothes that function but are cheap. And then their company-branded in house made “affordable options” (lol $40+ for a single pair of pants is not affordable) fall apart if you look a them with too much attitude (I once commented on it to one of DXLs managers and he asked me what I would consider decent quality. I told him a pair of pants that lasts at least a few years and he literally laughed out loud at me and said you aren’t going to find that). Even if I could afford the overpriced trash quality clothes their style sucks. I’m not a golf daddy. And I’m not a boomer ac/dc fan. And I certainly can’t speak for every fat person but I can’t imagine most of us want your tapered leg pants that are skin tight all the way down. If you’re going to monopolize me and make me shop at your trash stores, at least have decent quality affordable options in my size.
Dear Nick, We're sorry for the shopping experience you had at our stores. We take all complaints very seriously and have privately sent you a request for your contact information so that we can notify Store Operations and the store's Regional Manager. Sincerely, Customer Support
Excellent service from the Sawgrass store. Very professional and extremely helpful. Thank you!
Thank you for your review and for shopping with us! We're happy you are pleased with your shopping experience at our Sawgrass store. We will be sure to pass along your message to the store as well as their regional manager.
The company will not remove my e-mail address from their mailing lists. I have attempted 10 times in the last year to remove my e-mail address using the unsubscribe link in e-mails I seem to receive several times a week and they simply do not work. I will never shop there again. Follow-up: I received a response that they have removed my e-mail address but that I could receive e-mails up to 7-10 days afterwards. How are you unable to edit you lists immediately, even with a third party e-mail service? Is it too much trouble to propagate the changes? And why are you disseminating e-mail addresses outside of your company? This type of response is why you will get no further business from me.
Dear John, We're very sorry you're receiving unwanted emails. We have unsubscribed your address but you may possibly receive some pre-scheduled emails in the next 7-10 business days. Please accept our apologies for any inconvenience this will cause. Sincerely, DXL Customer Service
Great product great price great customer service
I really love the clothing at DXL. My problem is we used to have a store in Reading, PA. You closed the store now I have to make a special trip to Lancaster or the Philadelphia Outlets. This is at minimum a 2 hour dive. One hour each way. This is a hassle to do and due to it I can not make the trip enough nor do I want to travel this far for clothes. I really wish that a new store would be built in Reading or give coupons to customers who have to travel so far to get to a store. The coupons online are nice but I want to actually see and feel the cloths before I purchase them.
Hello Grant, Thank you for your review. We appreciate the feedback. We apologize that there is no longer a store closer to you. We will forward this to the appropriate department to consider when opening new locations. We also understand wanting to try on items before purchasing to make sure they look and feel great. We offer a description of each item we sell on the website including the material content. We accept returns within 90 days of receipt of your order. Our gold and platinum members receive free shipping. If you would like us to check your rewards, please contact us at 1-855-746-7395 or email us at [email protected]. Sincerely, DXL Big & Tall Customer Service
I had an online return and went to the Winton Salem, NC store to return it. I have never been treated so bad and disrespected in all my years of shopping. The lady first of all made the comment (its people like us who shop online is the reason stores are closing). Then she went on to say out loud she was going to call her vice president and complain. After she realized we used After Pay she called up customer service and complained to them over speaker phone that I had to use After Pay due to the fact I couldn't afford to or didn't have a credit card. (Again on speaker phone) This is not true after pay is just convenient. She finally decided to finish up the return only after I told her I would take the stuff back and go to another store. To her comment (people who shop online is the reason stores are closing) that's not true. It's rude people, like her, is why people no longer want to go in store shopping. I will never shop in that DXL again . I will also tell everyone I know just how rude she was. My wife and I both are managers who work with the public. We would never allow someone to treat customers like this. To me this is an embarrassment to DXL.
Dear Ted, We're sorry for the shopping experience you had at our store in Winston Salem. We take all complaints very seriously and have privately sent you a request for your contact information so that we can notify Store Operations and the store's Regional Manager. Sincerely, Customer Support
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