We get Big + Tall. It’s all we do. At DXL, Big and Tall is not a section — it’s 250+ stores nationwide, a comprehensive website and convenient mobile App. We offer a shopping experience like no other, allowing Big + Tall guys the freedom to choose what they want so they can wear what they want. It’s everything they’ve been searching for, and at DXL, they will find top designer brands in the sizes and fits they need, as well as having stylish choices they won’t find anywhere else.
Written by the business, not verified by us.DXL (destinationxl.com) has a 3.8 out of 5 rating on OK.one, based on 185 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-08-29.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, knowledgeable, and genuinely welcoming throughout their store visits. Consumers consistently note that shopping is completely seamless and deeply enjoyable thanks to personalized sizing assistance and an impressive selection of quality apparel. Some reviewers were not happy with certain customer service encounters, mentioning unapproachable staff members or feeling completely ignored upon entering the premises. People also reported occasional difficulties with their orders, such as unexpected merchandise sizing discrepancies or frustrating return procedures that made the overall process complicated and cumbersome.
Auto-generated from all reviews of this business. For reference only.Christopher was great and was a huge help! Greeted me when I came in and helped guide me through my whole experience. Helped wet me up with a fitting room and I was so pleased to finally try on clothes that fit right the first time. Im normally so apprehensive about clothes shopping but this place feels like it was made for someone like me. Very comfortable experience and will be back soon!
Jason has always been very helpful. I can always get what Ineed.
Hello ~ we purchased jeans, t shirt and a belt (on separate receipt). Jeans and tshirt are great but belt fastener broke right away. We will be returning the belt.
We're sorry that the belt you purchased broke. If you need assistance with your return, please do not hesitate to contact us at 1-855-746-7395 or at [email protected].
Young gentleman was extremely helpful. He took extra time to make sure fit was perfect.
Employees are really nice. Good brand clothes.
We shopped at the Commerce store - I think the employees name was Angela & she is wonderful. She was very understanding of physical limitations & is an amazing employee. We have had her help before & were so relieved she was there.
The woman I believe who was the manager was not friendly at all! My wife and I received a lukewarm greeting even though we were the only ones in the store. We never got asked if we needed help looking for anything. After approximately 8 minutes or so in the store another couple walked in who received a far warmer welcome than we did and was even asked if the needed help finding anything. Spending this kind of money you would expect you employees let alone a potential store manager be welcoming. I definitely will never go back to that store again if it’s the only store that has what I need.
Dear Isaiah, We're sorry to hear how you were treated at the store and regret that our standards and your expectations were not met. We've sent you an email to request some additional information. Sincerely, Customer Support DXL Big + Tall
Great customer service and I found what I needed
Nate was very helpful. I appreciated his guidance during the purchase process and services offered. The FIT MAP service is pretty good. I drive from Chicago all the way here because of the store staff is awesome.
The sales associate that helped me was great. Knowledgeable, friendly, and very familiar with all the products. The body scan was a nice touch as I have lost alot of weight.
Hi Dave. Thanks for your review! We're happy to hear that you found our sales associate to be friendly, and knowledgeable. We're also glad you opted to use our FitMap scan. We hope you'll stop in again soon! DXL Customer Service
My business was conducted at the Marion Iowa location. Robert did a great job and everything went smoothly. It was refreshing to deal with someone who knows what they are doing in this day and age of ineptitude everywhere else!
Hi Charlie. Thanks for the great review! We'll be sure to forward your kind words to Robert. Sincerely, DXL Customer Service
Loved the store. Friendly help and knowledgeable.
We thank you for your feedback.
came in for a return. wasn't acknowledged until I was in the store several mins. I went back to look for oak hill pants, several pairs of pants were on the floor. I looked over in the sale area, it was even worse. I've shopped at this DXL location for several years & have never seen the store anywhere near this condition. Ultimately, I returned the item I came in with & left with no replacements, as I had planned. I wasn't going to search the floor for the size I needed. The last time I was in, I actually hung up 5-6 pairs of pants that had fallen on the floor, but today's experience was much worse. Being the only customer in the store & with two employees behind the counter who could clearly see me, I decided not to do their job. I don't know if the store was actually dirty or simply a huge mess, whatever it was, I won't be purchasing clothing off the floor. When I went up to the counter for the return the staff continued their conversation, which was store related. Again, not the customer service that has been the DXL standard for years. There is no way I would recommend this location to anyone without massive changes.
Dear Guest Thank you for reaching out and sharing such honest feedback regarding your visit to our store. As a long-time DXL customer, you know the standard we strive for, and it is clear that during this visit, we missed the mark completely. I want to sincerely apologize for both the state of the store and the lack of engagement from our team. It is disheartening to hear that you walked into a disorganized sales floor and, even more so, that you weren't promptly greeted or assisted while navigating it. We particularly value customers like you who have literally "lent a hand" in the past by helping us keep our racks tidy. To have you leave empty-handed because our environment was unappealing is a failure on our part. Here is how we are addressing your concerns immediately: Store Standards: I am meeting with the management team at this location to address the housekeeping issues you described in the Oak Hill and sale sections. "Buying off the floor" is never the experience we want for our guests. Service Recovery: We are reviewing our greeting and engagement protocols. Regardless of whether a conversation is store-related, our guests should always be the priority the moment they walk through the door. Team Accountability: We are using your feedback as a direct training tool to ensure our staff understands that maintaining a shoppable environment is just as important as the transaction itself. We would love the chance to regain your confidence. I will be following up with you shortly via [phone/email] with a gesture of our appreciation for your loyalty, which I hope you’ll use during a future visit to see the "DXL standard" restored. Thank you for holding us to a higher account. We hope to see you again soon. Best regards, DXL Luxury Guest Relations
Sale price was good. Sales rep was helpful in coordinating my rewards coupon. Much appreciated.
We thank you for your Kind words and feedback.
Even though what I needed, was not in stock, the service was excellent.
I was greeted the second I stepped through the door. All three employees working made it a point to say hello to me while I was shopping. They were all very helpful and made sure I had everything I needed.
I was helped by Reyna and she was outstanding. I have been to several different stores (both DXL and others) and the customer service Reyna provided was the best..
Great Service, the suit fit great. Appreciate your teams attentiveness and patience.
Great service from Anna. Walked in was greeted immediately, and with a couple questions found the jeans I came in for.
The salesperson who helped me was great! She found exactly what I wanted quickly and efficiently and was also helpful directing me to find a second item that I needed.
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