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Shopping & Fashion

DXL

Claimed

185 reviews

3.8185 reviews
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About DXL

Data updated
Website
destinationxl.com
Category
Shopping & Fashion
Location
United States
Status
Unclaimed
Last 12 months
131 reviews
Replies to negative
100% (54/54)
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About this business

We get Big + Tall. It’s all we do. At DXL, Big and Tall is not a section — it’s 250+ stores nationwide, a comprehensive website and convenient mobile App. We offer a shopping experience like no other, allowing Big + Tall guys the freedom to choose what they want so they can wear what they want. It’s everything they’ve been searching for, and at DXL, they will find top designer brands in the sizes and fits they need, as well as having stylish choices they won’t find anywhere else.

Written by the business, not verified by us.

Is DXL legit?

DXL (destinationxl.com) has a 3.8 out of 5 rating on OK.one, based on 185 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-08-29.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, knowledgeable, and genuinely welcoming throughout their store visits. Consumers consistently note that shopping is completely seamless and deeply enjoyable thanks to personalized sizing assistance and an impressive selection of quality apparel. Some reviewers were not happy with certain customer service encounters, mentioning unapproachable staff members or feeling completely ignored upon entering the premises. People also reported occasional difficulties with their orders, such as unexpected merchandise sizing discrepancies or frustrating return procedures that made the overall process complicated and cumbersome.

Auto-generated from all reviews of this business. For reference only.

What people say

V
Victor Johnson · 1 review · Experienced 2026-06-21 ·

Great store and crew!

Employees are always very welcoming and helpful though out my whole purchase! Never overbearing and was able to make my selection with ease. Always appreciate this store.

D
Da · 1 review · Experienced 2026-06-19 ·

Fantastic experience as always

Fantastic experience as always at this DXL location. Kim was very kind and helpful in helping me purchase the items I needed. She was patient with me and knowledgeable.

C
Cindy Baird · 1 review · Experienced 2026-06-20 ·

Mrs Brittany and the other lady was so…

Mrs Brittany and the other lady was so sweet and this was our first time in the store and we will definitely be back!!!! This store and it’s staff are amazing!!!

d
durwin kidd · 1 review · Experienced 2026-06-19 ·

they care about the customer.

A
Andrew S · 4 reviews · Experienced 2026-06-16 ·

Rockstar sales people and great…

Rockstar sales people and great selection. Super helpful, thanks!

M
Michael bel · 3 reviews · Experienced 2026-06-16 ·

Chantel is a Queen of retail.

Chantel made this the BEST shopping experience I’ve had with Wolf Road DXL yet and I usually have a decent go of it. I came in last minute in a panic less than an hour to catch my train. She measured me up got me in a shirt with a matching tie and some new shoes in no time flat all while assisting other shoppers. The store is good but without amazing and I mean AMAZING employees like her there would be no point in shopping. She tried to meet my every need and want offered everything to help that she could think of and listened to me complain about my wardrobe emergency! I know for a fact I was a bit of a pain when it came to finding a good shirt but she made it happen. I came in only wanting a shirt and maybe a tie, left buying a shirt, new shoes, a belt, and the tie. If I wasn’t already carrying a suit from Dxl she might have sold me one of those too. I appreciate her and her attentiveness as my bit of chaos rushed her as the first customer of the morning but she saved my day.

Reply from DXL2026-06-16

Thanks Michael! We're very happy to hear about your great shopping experience at our DXL store in Albany, NY. We'll be sure to share this review with Chantel!

B
Brett · 1 review · Experienced 2026-06-16 ·

Dress shirt for wedding

I think the managers name was Tiffani. I had never been to a DXL and was really surprised at how easy she made it to get a dress shirt for my wedding. Super nice and got me what I needed very quickly and I have never really been comfortable in a dress shirt until the one she had me try on. Dang... So comfortable. A++++ to Tiffani. Thank you!!!

C
Chris Barnes · 1 review · Experienced 2026-06-14 ·

DXL is my new favorite clothing store.

Lorie was super helpful walking me through the process for the fitting and helping to put together a few options for shirts to match with the sport coat. I am beyond pleased with the options and although I am not tall I am too big to buy off the rack at most stores. DXL is my new favorite clothing store.

M
Myles Woods · 1 review · Experienced 2026-06-14 ·

The customer service was amazing

a
andrew cross · 2 reviews · Experienced 2026-06-13 ·

I always go and see Cindy at the…

I always go and see Cindy at the Harrisburg, PA store when I need a new sport coat. She always delivers with a good-looking coat and a few options for polo shirts

E
Ernie Baird · 1 review · Experienced 2026-06-13 ·

Amanda at the Dedham

Amanda at the Dedham, Ma store was excellent as always. Ernie & Maryann

T
Taylor Schenk · 1 review · Experienced 2026-06-11 ·

Tiffany was outstanding from the second…

Tiffany was outstanding from the second we came into the store. For a first time visit, the whole process was streamlined and walked away with more than i hoped.

C
Cedric · 2 reviews · Experienced 2026-06-12 ·

Great store

Customer service was great, and they had exactly what I wanted.

G
Gary Spencer · 2 reviews · Experienced 2026-06-12 ·

Quick service knowledgable employee

R
Ryan Gavin · 1 review · Experienced 2026-06-10 ·

Jeff in Portland ME was fantastic

Jeff in Portland ME was fantastic. Went in for a couple new jackets and left with four fantastic suits, all fitted perfectly. Great suggestions for lighter summer fabrics and cuts that fit really well.

J
Jerald Johnson · 1 review · Experienced 2026-06-10 ·

Always nice and fast.

S
Stephen · 1 review · Experienced 2026-06-05 ·

Stephen Hill

Stephen Hill Date: June 7, 2026 Dear DXL Customer Service, I am writing regarding my recent experience at your DXL store. This experience left me feeling that the company may be taking advantage of men who require larger sizes, particularly given the limited options available elsewhere. I believe your pricing strategy should be carefully reviewed and supported by thorough data analysis to ensure it is both fair and competitive. Additionally, your customer rewards program would benefit from meaningful improvements. Offering more substantial rewards, along with more frequent and impactful sales, would help attract new customers while also strengthening loyalty among existing ones. At present, spending $250–$300 for a single outfit is simply unreasonable and creates a significant barrier for customers who depend on your stores for their clothing needs. I strongly encourage DXL to reevaluate both its pricing approach and its efforts to show appreciation for its customers. Sincerely, Stephen Hill

Reply from DXL2026-06-08

Thank you for your feedback. We are forwarding it to the appropriate departments for their review.

B
Ben Russell · 1 review · Experienced 2026-06-06 ·

Excellent experience

Excellent experience. The sales associate was very helpful and found what I needed and made sure I was happy with my purchase.

A
Abraham M · 1 review · Experienced 2026-06-06 ·

After my original purchase

After my original purchase I decided to take another look at a Polo Ralph Lauren T- shirt This T-shirt was on sale at Macy’s for $39.99 it was the exact color and exact size as the one listed in Macy’s. I asked the sales associate to do a price match, but the manager said no that she could not do it because the sizes for Polo Ralph Lauren were different for DXL and Macy’s. Both sizes were.4LT I told the associate there was no difference It was the same size and same color. The manager Tracy refused to do the price match I am extremely upset and livid on how you could advertise price match and not honor that Especially after I spent over $100 today I do not want to give you my business anymore This is outrageous and ridiculous that you advertise price match What a complete joke

Reply from DXL2026-06-07

We are sorry for the disappointment caused. So that we may assist you, we have requested your contact information. We look forward to hearing from you. Sincerely, Customer Service

P
Paul Schumacher · 1 review · Experienced 2026-06-06 ·

Excelent clothing and great staff

Excelent clothing and great staff. The staff was helpful while I was clueless. She was able to find what I needed and it was better than I expected.

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